Experience

City Health Care Partnership CIC

• United Kingdom
• Hospitals and Health Care
• 100 - 200 Employee

• ICT Asset Control and Procurement Officer

  • Feb 2019 - Present

• IT Service Desk Analyst

  • Apr 2017 - Jan 2019



Humberside Police

• United Kingdom
• Law Enforcement
• 400 - 500 Employee

• Crime Contact Officer

  • Oct 2016 - Mar 2017

  Answering incoming calls relating to crime matters. From this a Crime Report or Log is generated, using bespoke systems Dealing with incoming emails/logs that require a crime report to be generated.Offering crime prevention tips in line with force policy.



eMBED Health Consortium

• Service Desk Officer - First Fix

  • Apr 2016 - Oct 2016

  Same job, different name as part of TUPE.Knowledge Champion for the North Yorkshire and Humber Region. It is my responsibility to ensure that all of our Knowledge Base Articles (KBA's) are fit for purpose and fit for use.Act as a point of contact for Service Desk colleagues if they need help or guidance on a job as well as offering them an escalation point before needing to get senior management involved. This becomes more important when deputising for the Customer Services Team… Same job, different name as part of TUPE.Knowledge Champion for the North Yorkshire and Humber Region. It is my responsibility to ensure that all of our Knowledge Base Articles (KBA's) are fit for purpose and fit for use.Act as a point of contact for Service Desk colleagues if they need help or guidance on a job as well as offering them an escalation point before needing to get senior management involved. This becomes more important when deputising for the Customer Services Team Leader. Show more Show less



NHS Yorkshire and Humber Commissioning Support

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Service Desk Officer - First Fix

  • Oct 2015 - Mar 2016

• IT Contact Centre Agent

  • Nov 2014 - Oct 2015



Hull Collegiate School

• United Kingdom
• Primary and Secondary Education

• Apprentice ICT Technician

  • Jul 2013 - Nov 2014

  Employed by Hull Collegiate School whilst I complete an Apprenticeship with United Learning.Whilst on this Apprenticeship I was tasked with several duties, which included :-Equipment cleaning and re-imaging during closedownIT Classroom SupportLiaising with Third Party Suppliers, Equipment setup during AssembliesFilming of GCSE, AS and A2 Drama performances for moderation.



Humberside Fire and Rescue Service

• IT Assistant

  • Oct 2012 - Jun 2013

  I was placed with Humberside Fire and Rescue Service for one day every week in conjunction with my current College course.My duties include: - The removal of Hard drives from Desktops and Laptops for disposalIT asset tracking via CMDBProviding assistance to members of staff when needed.



Stepping Stones Pre-school

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Childcare Assistant

  • Jun 2009 - Jun 2009

  This placement was part of my Year 10 Work Experience program for 5 days.My duties included: - Helping with general activities such as storytelling.P.E and games activities and singing. Assisting with drinks and snacks for the children



Wolfreton School

• United Kingdom
• Mechanical Or Industrial Engineering

• Assistant Site Manager (School Project)

  • Nov 2007 - Jul 2008

  I was asked by the Head of the Lower School if I would be willing to help the Site Manager with some projects that he had lined up.These projects included: - Conducting a Chair inventory survey & Drain inspection survey.Setting up the school hall for events example, Parents Evenings.