Experience

South East Solar & Electrical Ltd
• United Kingdom
• Construction
• 1 - 100 Employee
• General Manager

  • Jan 2023 - Present


Allianz

• Germany
• Financial Services
• 700 & Above Employee

• SME New Business Team Leader

  • Jun 2017 - Dec 2022

  Small Business Commercial Insurance Team Leader, based in Maidstone, where our aim is to build and maintain strong broker relationships. I manage a team of 11 Underwriters who work closely with our UK broker network and other Allianz branches in a fast-paced telephony environment, aimed at delivering superior customer service and underwriting. Within my role, I manage relationships with assigned brokers from our vast, regionally split broker network, as well as working with Business Development Managers within my assigned region of the UK to increase the volume of enquiries from our brokers. Overseeing the team to carry out assessment of an insurance proposal, collating and analysis of background information including (where appropriate) specialist reports, in order to effectively assess the risk proposed. Delivering new business targets contributing to weekly, monthly and yearly performances of the Small Business Team. Show less



AXA

• Italy
• Glass, Ceramics and Concrete Manufacturing
• 1 - 100 Employee

• Customer Support Manager

  • Jul 2014 - May 2017

  Due to a change in structure, I have embarked on a new challenge and moved from the Technical Operations into the Customer Operations. My main duties and requirements are very similar to my last role as Subrogation Manager, but I am now in charge of a few different teams. I am still responsible for our Recovery team handling non fault motor claims, but I also oversee our Admin and Post teams, Supplier Accounts team and Customer Care team. Further to the general running of the department, I am involved in a lot of cross site projects as well as the main contact point for a number of our suppliers and ensuring the relationship is maintained. Show less

• Subrogation Manager

  • Dec 2012 - Jul 2014

  Manager of the Subrogation Unit within AXA Direct & Partnership's Motor Claims Department. This Unit is made up of our Fault, Non Fault, Liability Resolutions and Disputed Liability teams. Responsible for the day to day running of the unit which consists of over 60 members of staff. Performance and conduct management, development, recruitment, adherence to best practice for claims handling, objective setting and monitoring, process improvement, reporting, data analysis and change management are some of my main responsibilities. Show less

• Team Leader

  • Jun 2010 - Dec 2012

  Team leader for the Disputed and Technical Liability teams within AXA Direct and Partnership claims department, consisting of 12 members of staff.

• Liability Claims Handler

  • Oct 2008 - Jun 2010

  Claims handler within the Liability Team of our Motor Claims department. Handling a portfolio of over 600 claims where liability investigations and negotiations were required to settle the claims on the best possible terms. Also gained exposure to the defence and claimant side of litigation.

• Fault Claims Handler

  • Jan 2008 - Oct 2008

  Claims handler within the Fault team of the Technical Claims Unit, handling a portfolio of over 600 claims where our insured was fully responsible. Main duties were offering services to innocent third parties and also settling claims directly with third party insurers.