Tom McDonald
Account Manager at Eco Outdoor Group- Claim this Profile
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Bio
Experience
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Eco Outdoor Group
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Australia
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Wholesale Building Materials
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1 - 100 Employee
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Account Manager
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Oct 2022 - Present
As an experienced Account Manager, I am dedicated to fostering key client relationships in architecture, design, construction, and retail. I excel in delivering exceptional value through top-notch service, strategic guidance, and effective solutions. My strengths lie in managing client portfolios, collaborating with diverse stakeholders, and leveraging strong communication skills for success in dynamic business environments at Eco Outdoor. Within this role, I must: - Focus on client engagement, serving as the primary contact within the showroom environment. - Balance mix of client service and business development, handling day-to-day inquiries, and overseeing projects from lead generation to delivery with meticulous attention to detail. - Leverage CRM systems like Salesforce to work collaboratively with our Business Development Managers, streamlining project execution for key clients and introducing innovative products and services to our existing customer base - Use my strong grasp of sales principles and excellent communication skills enable me to cultivate and sustain robust client relationships, ensuring prompt and accurate responses to their inquiries. Show less
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Intrepid Travel
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Australia
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Travel Arrangements
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700 & Above Employee
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Product Manager
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Jan 2019 - Aug 2021
I managed the Australia, New Zealand, South Pacific and South East Asia Product for Intrepid Travel, includingthe development, implementation, training and marketing of theproduct. This has me working with many different stakeholders acrossthe business to achieve outstanding levels of customer satisfaction,strong sales growth, and profitable commercial results.This role has me liaising with many different Sales, Marketing andOperations teams globally, ensuring strong interpersonalcommunication and negotiation skills, as well as creating a need tohandle multiple stressors and manage varied workloads effectively in afast-paced environment. In this role I also:- Lead the development of annual product plans acrossdesignated portfolios to ensure sustained growth andprofitability.- Undertake brand audits to ensure all trips are compliant withbranding guidelines.- Lead the creation and maintenance of accurate brochure andwebsite content.- Achieve annual sales and profit targets for the designatedportfolio.- Work closely with international management companies andin-country suppliers to negotiate optimal pricing andprocurement outcomes.- Undertake regular competitor analysis activities, adjustingproduct portfolio as necessary to maintain competitiveness.- Work closely with Responsible Business team members toensure Responsible Tourism principles are incorporated intotrips .- Undertake training activities to ensure new staff and businessstakeholders can use systems effectively.- Contribute to the documentation and updating of Productteam best practice policies, processes and systems. Show less
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Global Product Assistant
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Jul 2018 - Jan 2019
In this role I assisted all Product Managers in a variety of roles. Thishad me liaising with Intrepid partners and offices globally, alongsidemany different work styles and preferences.Within this role I took many steps to help productivity and efficiency,and introduced many new practises into the Intrepid Product team.In this role I also: Communicated with suppliers on issues including pricing,operations, Health and Safety, responsible travel, feedbackand invoicing discrepancies. This is for all Intrepid partnersand Third Parties across the globe.- Liaised directly with Customers for serious complaints andurgent issues.- Closely worked with a variety of teams to streamlineprocesses and control quality of work.- Provided operational cover for the Product Managers whenthey are out of the office.- Monitored customer and supplier feedback to identify issuesand assist to implement necessary changes.- Assisted in providing relevant and accurate information forour Sales and Marketing teams, as well as running Sales andMarketing Training. Show less
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Customer Service Specialist
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Jun 2017 - Jul 2018
In this role I assisted with the Intrepid Travel customer help line.While working through my daily tasks, I helped manage the teamand put in place multiple steps to increase efficiency and solve issueswithin our processes. I thrived on ensuring processes could beimproved, while also training new team members. In this role I also:- Communicated through both written and verbalcommunication, keeping a high degree of professionalism.- Dealt with a large variety of enquiries and tasks, including butnot limited to invoicing and payment, booking of additionalservices, alteration of itineraries, dealing with customerfeedback and complaints, and general enquiries.- Take on daily tasks for the entire team, which involve dealingwith important and urgent situations on behalf of absentteam members.- Creation and implementation of procedures and processes toimprove department wide efficiency.- Met set monthly KPI’s for call quantity, call handling time, andSales targets.Accolades: Nominee for 2018 Excellence in APAC Sales & CustomerService Team Member of the Year Show less
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Busabout Operations Ltd
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Guernsey
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Leisure, Travel & Tourism
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1 - 100 Employee
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Tour Leader
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May 2016 - Oct 2017
For two Summer seasons I operated group tours around Europe. For this position I had to understand and memorise the facts, history, notable people, geographic features and tourist information for over 60 cities in 16 countries. In this unique role I attained a high level of competence in controlling large groups of people and taking charge in any situation, as well as helping me become a confident public speaker, which has helped in my later professional life. In this role I spent a large amount of my day organising, which included coordinating buses, taxis and ferries, restaurant reservations, meetings with local tour operators, and other daily organisation roles. Show less
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