Vice President Of Technology

• Sep 2018 - Present

• Collaborated with and mentored technical staff, promoting partnership, credibility, and teamwork.• Designed standardized employee growth plans to foster an environment where technical staff could build their competencies and achieve personal and company goals.• Cultivated partner relationships with multiple vendors throughout the MSP space to constantly improve client value propositions.• Mange teams of 25 network engineers, system administrators, professional services teams & service coordinators.• Coordinate business continuity plans and optimized plans strategically and developed policies and procedures to align with and reflect organization's vision and goals.• Lead design and launch of Strategic CloudBridge Desktop as a Service platform.• Provide advanced support for engineering team with a hands-on approach.

Director of Technical Services

• Jul 2013 - Sep 2018

• Oversee MSP Operations for 100+ clients with over 4000 endpoints, managing a team of 12 technicians from help desk through engineering.• Managed operations budgets to align service and project requirements with business goals.• Developed standard operating procedures and business continuity plans for our outsourced client.• Design full scale technology solutions with emphasis on network design and virtualization.• Create and refine service workflows in Connectwise Manage PSA and developed monitors and scripts in Connectwise Automate RMM.• Lead transition from hosted exchange reseller to Direct Cloud Solutions Provider for Microsoft Office 365.• Managed technical team assigning responsibilities and supervising their activities and giving constructive feedback.

Director of Operations

• May 2008 - May 2013

• Managed a team of 5 Technicians, overseeing their daily activities and taking responsibility for the smooth running of all technological operations.• Handled high level escalation leveraging problem-solving skills in ensuring resolution of issues.• Served as solutions architect in multiple verticals.• Audited networks and security systems to identify vulnerabilities.• Developed and implemented developmental action plan to increase productivity, client and vendor relationship management and long-term partnerships.• Designed and implemented plans to secure networks against breach, destruction, or accidental modification.• Worked with ownership to prepare business for acquisition by Strategic Micro Systems.

Desktop Support

• Dec 2007 - Apr 2008

Network Engineer

• Nov 2006 - Mar 2007