Tom LanFranca
IT Support Specialist at Nivel Parts and Manufacturing- Claim this Profile
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Topline Score
Bio
Credentials
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CompTIA A+
CompTIAAug, 2010- Nov, 2024 -
CompTIA A+, Network+
CompTIAFeb, 2020- Nov, 2024
Experience
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Nivel Parts and Manufacturing
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United States
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Motor Vehicle Manufacturing
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100 - 200 Employee
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IT Support Specialist
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Mar 2022 - Present
Maintain and Monitor end-user workstations and productivity on local area network. Perform a variety of maintenance, software installation and end-user support tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support to staff on all company-supported applications. Troubleshoot computer problems, determine source and advise on appropriate action. Complete application project-based work. Perform… Show more Maintain and Monitor end-user workstations and productivity on local area network. Perform a variety of maintenance, software installation and end-user support tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support to staff on all company-supported applications. Troubleshoot computer problems, determine source and advise on appropriate action. Complete application project-based work. Perform responsibilities in accordance with all company standards, policies and procedures. Show less Maintain and Monitor end-user workstations and productivity on local area network. Perform a variety of maintenance, software installation and end-user support tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support to staff on all company-supported applications. Troubleshoot computer problems, determine source and advise on appropriate action. Complete application project-based work. Perform… Show more Maintain and Monitor end-user workstations and productivity on local area network. Perform a variety of maintenance, software installation and end-user support tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support to staff on all company-supported applications. Troubleshoot computer problems, determine source and advise on appropriate action. Complete application project-based work. Perform responsibilities in accordance with all company standards, policies and procedures. Show less
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Total Business Systems Jacksonville
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Help Desk/Field Technician
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Feb 2021 - Mar 2022
Provide end user support via phone or in person. Install and troubleshoot cabling, printers, pc's, access points, etc. Provide end user support via phone or in person. Install and troubleshoot cabling, printers, pc's, access points, etc.
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R&R Communications, Inc
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Telecommunications
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1 - 100 Employee
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Information Technology Field Technician
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Aug 2020 - Feb 2021
Install and troubleshoot wireless access points, phone, alarm, and paging systems for our commercial customers. Install and troubleshoot wireless access points, phone, alarm, and paging systems for our commercial customers.
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Charter Communications
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United States
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Telecommunications
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700 & Above Employee
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Business Class Field Technician
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2018 - Aug 2020
Install and troubleshoot cable television, Internet, and phone for residential and commercial customers. Within the first six months, became the number one ranked tech out of 148 techs. Within the first year, became a Tech 5 Business Class Technician. Install and troubleshoot cable television, Internet, and phone for residential and commercial customers. Within the first six months, became the number one ranked tech out of 148 techs. Within the first year, became a Tech 5 Business Class Technician.
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Self Employed
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United States
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700 & Above Employee
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Insurance Sales Professional, Aetna
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2012 - 2018
Represented multiple life insurance companies to senior citizens seeking to reduce burial expenses. Developed an app that automatically calculates the rates for a life insurance product. Closed sales via phone and in person; cultivated key relationships that resulted in referrals and new business. Represented multiple life insurance companies to senior citizens seeking to reduce burial expenses. Developed an app that automatically calculates the rates for a life insurance product. Closed sales via phone and in person; cultivated key relationships that resulted in referrals and new business.
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Ericsson
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Sweden
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Telecommunications
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700 & Above Employee
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Remote Network Technician
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2010 - 2012
Remotely monitored and assessed the status of each system’s performance for Sprint T1 and cell tower networks. Consistently brought error plagued cell towers back online, saving many field services calls. Responded to trouble reports by running tests on the affected components to determine the problem. Remotely monitored and assessed the status of each system’s performance for Sprint T1 and cell tower networks. Consistently brought error plagued cell towers back online, saving many field services calls. Responded to trouble reports by running tests on the affected components to determine the problem.
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SMART Local 66
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United States
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Construction
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1 - 100 Employee
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Foreman
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2002 - 2010
Managed a team of Apprentices and Journeymen in building and installing HVAC systems. Established high standards of performance for teams. Used open communication and an accepting style of management, which earned trust and respect. Recognized as one of only a few Foremen who could manage multiple projects simultaneously. Received the Master Mechanic Certificate; awarded for Perfect Attendance and never being late to work. Managed a team of Apprentices and Journeymen in building and installing HVAC systems. Established high standards of performance for teams. Used open communication and an accepting style of management, which earned trust and respect. Recognized as one of only a few Foremen who could manage multiple projects simultaneously. Received the Master Mechanic Certificate; awarded for Perfect Attendance and never being late to work.
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Sapanero HVAC
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Kansas City, MO
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HVAC Technician
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2000 - 2002
Installed and maintained HVAC systems. Used all types of electronic testing equipment to ensure units were installed to the highest standard of quality. Installed and maintained HVAC systems. Used all types of electronic testing equipment to ensure units were installed to the highest standard of quality.
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Education
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2010 - 2010
Centriq Training's Career Program
Network Administration Program -
2017 - 2018
LaunchCode
Designed, developed, and built a large e-commerce site. -
2020 - 2020
Zero To Mastery Academy
Community
