Tom L.

Technical Solutions Engineer at Konami Gaming, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Las Vegas, Nevada, United States, US

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Experience

    • United States
    • Gambling Facilities and Casinos
    • 300 - 400 Employee
    • Technical Solutions Engineer
      • Feb 2022 - Present

      - Troubleshoot and diagnose escalated issues in the SYNKROS casino management application - Write and debug Java and PL/SQL code to provide bug fixes and change requests - Write SQL queries to analyze customer data to determine the source of variances and errors - Contact customers and/or vendors, as necessary, to aid in technical-related issues - Debug and read through Java code to understand the intricacies of application behavior to provide support - Perform deployments on… Show more - Troubleshoot and diagnose escalated issues in the SYNKROS casino management application - Write and debug Java and PL/SQL code to provide bug fixes and change requests - Write SQL queries to analyze customer data to determine the source of variances and errors - Contact customers and/or vendors, as necessary, to aid in technical-related issues - Debug and read through Java code to understand the intricacies of application behavior to provide support - Perform deployments on customer go-live installs/upgrades and provide support for issues that arise post-deployment - Document bugs, discrepancies and/or recommendations for resolution to product development team - Maintain contact and communication with R&D to keep visibility on all new functionality from each development cycle Show less - Troubleshoot and diagnose escalated issues in the SYNKROS casino management application - Write and debug Java and PL/SQL code to provide bug fixes and change requests - Write SQL queries to analyze customer data to determine the source of variances and errors - Contact customers and/or vendors, as necessary, to aid in technical-related issues - Debug and read through Java code to understand the intricacies of application behavior to provide support - Perform deployments on… Show more - Troubleshoot and diagnose escalated issues in the SYNKROS casino management application - Write and debug Java and PL/SQL code to provide bug fixes and change requests - Write SQL queries to analyze customer data to determine the source of variances and errors - Contact customers and/or vendors, as necessary, to aid in technical-related issues - Debug and read through Java code to understand the intricacies of application behavior to provide support - Perform deployments on customer go-live installs/upgrades and provide support for issues that arise post-deployment - Document bugs, discrepancies and/or recommendations for resolution to product development team - Maintain contact and communication with R&D to keep visibility on all new functionality from each development cycle Show less

    • Freelance Web Developer
      • Nov 2021 - Present

      - Develop and deploy Django web application that allows customers to view vehicle application data - Build scripts to migrate product data from customer’s existing systems into web application SQL database - Write Python scripts to automate tedious tasks to cut down on hours of manual data entry per day - Develop and deploy Django web application that allows customers to view vehicle application data - Build scripts to migrate product data from customer’s existing systems into web application SQL database - Write Python scripts to automate tedious tasks to cut down on hours of manual data entry per day

  • Lock Labs, Inc.
    • Las Vegas, Nevada, United States
    • Operations Manager
      • Nov 2019 - Jan 2022

      - Company revenue increased from $1 million to $6 million during my tenure - Identify needs of company to ensure that software is up to specifications - Implement inventory software solution and integrate into ecommerce platform - Provide technical solutions for logistics, distribution and accounting demands - Company revenue increased from $1 million to $6 million during my tenure - Identify needs of company to ensure that software is up to specifications - Implement inventory software solution and integrate into ecommerce platform - Provide technical solutions for logistics, distribution and accounting demands

    • Security and Investigations
    • 1 - 100 Employee
    • IT & Data Team Lead
      • Oct 2018 - Oct 2019

      - Lead the team responsible for managing products and maintaining data integrity for a multimillion dollar e-commerce website with over 10,000 SKUs. - Expertise in Excel specializing in data filtering and transformation to generate reports and graphs - Create and track tickets with software developers to fix bugs and add new features to website - Develop requirements for new features and QA test prior to production - Lead the team responsible for managing products and maintaining data integrity for a multimillion dollar e-commerce website with over 10,000 SKUs. - Expertise in Excel specializing in data filtering and transformation to generate reports and graphs - Create and track tickets with software developers to fix bugs and add new features to website - Develop requirements for new features and QA test prior to production

  • Social Media Company
    • Las Vegas, Nevada Area
    • Video Blogging & Social Media Content Development
      • Jun 2016 - Sep 2018

      - Work on YouTube media and content to grow follower and view count by millions - Record and edit video content that would be viewed by tens of millions of viewers - Produce, brainstorm ideas and co-write skits for videos in the field of entertainment - Manage and operate studio equipment - Buyer of video props - Work on YouTube media and content to grow follower and view count by millions - Record and edit video content that would be viewed by tens of millions of viewers - Produce, brainstorm ideas and co-write skits for videos in the field of entertainment - Manage and operate studio equipment - Buyer of video props

    • Defense and Space Manufacturing
    • 700 & Above Employee
    • Computer Science Intern
      • Oct 2015 - May 2016

      - Work within an interdisciplinary team to build eLearning courses designed to train International Space Station members on the ground - Coordinate with multiple NASA teams to develop interactive courses according to requirements and specs - Deploy eLearning courses on internal SharePoint system - Our team’s work directly contributed to TBE and NASA signing a long term contract to continue the eLearning program that continues to this day - Developed and deployed 8 eLearning courses… Show more - Work within an interdisciplinary team to build eLearning courses designed to train International Space Station members on the ground - Coordinate with multiple NASA teams to develop interactive courses according to requirements and specs - Deploy eLearning courses on internal SharePoint system - Our team’s work directly contributed to TBE and NASA signing a long term contract to continue the eLearning program that continues to this day - Developed and deployed 8 eLearning courses spanning various departments at the center of operations Show less - Work within an interdisciplinary team to build eLearning courses designed to train International Space Station members on the ground - Coordinate with multiple NASA teams to develop interactive courses according to requirements and specs - Deploy eLearning courses on internal SharePoint system - Our team’s work directly contributed to TBE and NASA signing a long term contract to continue the eLearning program that continues to this day - Developed and deployed 8 eLearning courses… Show more - Work within an interdisciplinary team to build eLearning courses designed to train International Space Station members on the ground - Coordinate with multiple NASA teams to develop interactive courses according to requirements and specs - Deploy eLearning courses on internal SharePoint system - Our team’s work directly contributed to TBE and NASA signing a long term contract to continue the eLearning program that continues to this day - Developed and deployed 8 eLearning courses spanning various departments at the center of operations Show less

Education

  • University of Nevada-Las Vegas
    Bachelor of Science - BS, Computer Science
    2011 - 2016

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