Onderzoeker PXL-Business

• Feb 2023 - Present

Onderzoeker bij PXL-Business Innovatief Ondernemen in het kader van het project 'Opleidingen van de toekomst: Soft skills in Retail'. Onderzoeker bij PXL-Business Innovatief Ondernemen in het kader van het project 'Opleidingen van de toekomst: Soft skills in Retail'.

Co-founder at BehaviourMaps

• Sep 2021 - Present

Business Consultant Retail & Consumer Services

• May 2018 - Dec 2020

As Business Consultant Retail & Consumer Services I identify sales leads, pitch CGI services and solutions to new clients and maintain a good working relationship with new contacts in the retail sector.To keep up with the speed of developments in the current retail market, retail solutions need to be more and more flexible, customer centric and omni-channel prepared to face the fast-moving trend to a more personalized customer approach, in real time, and over all different channels.To achieve this I provide customers and prospects advice and support by translating their business needs into proper solutions with a main focus on Customer Loyalty, PIM and e-Commerce. My 17 years of retail experience act as additional value within this role, being able to manage projects, analyze the business and drive changes. Show less

Business Analyst at a Belgian fashion retailer

• Jun 2020 - Jul 2020

I was part of a team that interviewed the key business users to understand the strategic business objectives in the context of assessing the current IT environment and investigating the future roadmap. This analysis of how IT could help to meet these business goals delivered the priorities and requirements of the supporting IT. The blueprint that came out of the assessment was not only about IT, but focused primarily on the ways of working (processes), the organization and governance, and the people.Responsibilities:- Process analysis and documentation- Requirements gathering- Assessment current business processes Show less

Project Manager/Business Analyst at the world's leading vehicle glass repair and replacement group

• Feb 2020 - Apr 2020

Participation in the assessment phase for a new international HR platform to be implemented in 12 countries. As SPOC for the Belgian division I did the analysis and requirements gathering of all HR processes (except payroll). I participated in international workshops, attended demos and contributed in selecting the new global HR platform.Responsibilities:• Process analysis and documentation• Requirements gathering• Aligning local management on global requirements• Completing templates• Representing the customer in international workshops Show less

Business process manager at one of Belgium's leading biotech start-ups

• Jul 2019 - Aug 2019

The exponential growth of this customer required to scale local and global HR capabilities to support their 3 year plan for growing to 500 constituents and beyond. To support the HR organization in managing the extensive organizational growth, we assessed their current capabilities and helped them to leverage enabling technologies. Furthermore, we documented their current processes, improved them and re-engineered new processes for hiring and onboarding employees, learning and development, and other HR related processes.Responsibilities:• Gathering business requirements through workshops• Assessing current state capabilities• Creating a strategic vision• Designing future state capabilities• Creating an actionable roadmap Show less

Project Manager at European Commission

• May 2019 - Jun 2019

My responsibility was to manage the business analyst who defined the requirements of the new TESTA Web Portal and investigated the shortcomings of the current solution by interviewing the relevant stakeholders. The Requirements Definition report was used to create a Web Service Specification document. In general the key objective of the requirements definition was to examine and gain better understanding of the specific needs of the European Commission and other relevant stakeholders in order to produce Web Portal Service Specifications.Furthermore I managed the technical analyst/architect who delivered a detailed Portal Service Specification document regarding the TESTA Web Portal contract evolution. Our team made suggestions and recommendations for improvement with respect to the functionalities of the portal user interface and data content based on the results of the business analysis. This report was included in the Terms of Reference of a call for tender issued by the European Commission.Responsibilities:• Project management• Stakeholder management• Leading a small team of business analyst and technical analyst• Organizing project reviews and progress meetings Show less

Service Delivery Manager

• Dec 2018 - Mar 2019

Launching Service delivery in the context of a full ITO of one of the main aerospace companies in Belgium.Responsibilities:• Coaching and integrating of clients' members into CGI environment• Coaching members in agile way of working• Optimizing information streams • Stakeholder management• Advising on and improving processes• Leading daily stand ups• Managing day-to-day service on helpdesk level 3• Reporting on weekly steering committee

Project Manager at European Parliament

• Aug 2018 - Feb 2019

Managing a project delivering:- A functional and technical analysis of a solution allowing users to complete a declaration electronically, using the front end application, with the expenses data registered becoming available in the back end application.- An analysis of a solution to allow a particular module interface to be displayed in different languages.Responsibilities:• Managing a small team of 2 functional and 1 technical analyst• Project management• Analysis Effort Planning & Scheduling• Analysis Effort Work Breakdown Structure• Risk management• Analysis Effort Workload Estimates• Progress meetings• Stakeholder management Show less

Transition Manager

• Sep 2018 - Nov 2018

Performing and supporting Transition Management to prepare the Service Delivery Management:CGI providing information technology outsourcing services for one of the main aerospace companies in Belgium, evolving from an on premise IT department managed by the client to a full outsourced IT department managed by CGI.Supporting knowledge transfer to off-shore resources who came on-site (documentation, shadowing and reverse shadowing).Responsibilities:• Project management planning• Alignment with CGI Philippines• Reporting• Risk and issue management Show less

Store Management

• May 2014 - Mar 2018

I was responsible for the financial (P&L), the operational and commercial management of the wholesale (B2B). By developing strategic, sustainable and profitable customer relationships, I was able to increase sales and ebit. After a national reorganization in 2016 I guided my teams throughout several change processes. I implemented a new organizational structure with a decrease in number of department managers, more responsibilities for assistant-managers and the installation of cross-departmental flow teams. Because of earlier experience at Carrefour I also supported the set-up and implementation of an automatic ordering project. Furthermore I was also involved in improving the eCommerce platform from a business point of view. Projects: Restructuring project • implementing new management structure • aligning all stakeholders on the new organization and roles • recruitment of appropriate resources • defining a roadmap • process analysis • business process re-engineering Responsibilities: business analysis; business process re-engineering; project management; change management; process improvement; quality processes; building stakeholder relationships; communication and pr; coaching; recruitment Automatic ordering • managing deployment of the automatic ordering system • aligning and coaching all stakeholders on new processes • diagnosis of incidents • escalation of blocking points • weekly meetings with development team • reporting to senior management. Responsibilities: project management; process improvement; change management; training Show less

Manager Residential Care Centre

• Jan 2013 - Sep 2013

As a manager, I was responsible for the P&L, the management and organization of the residential care center. The main project I was involved into was to implement the transition from task-oriented to person-oriented care through info sessions and action plans. I therefore set up a communication plan with focus on active contacts between employees, residents and family members. Projects: Organizational change project • implementing the transition from task-oriented to person-oriented care • managing the daily organization • negotiating with representatives of the unions • defining a roadmap • process analysis • process engineering • setting up a communication plan • organizing meetings and info sessions with all stakeholders Responsibilities: change management; project management; process improvement; coaching; communication and pr; recruitment Show less

Store manager

• Jan 2007 - Jan 2013

As a store manager, I was responsible for the commercial, financial (P&L) and administrative management of several supermarkets. Maintaining contacts with local authorities and social partners by chairing monthly CPBW and trade union meetings were also part of my role.I also played an active role in guiding and coaching employees through change processes and reorganizations. In 2010, as a result of a national reorganization, I managed the complete closing process of a store, from announcement to the employees till handing it over to the new owner Delhaize. Besides operations I was also involved in several projects such as implementing new tools to increase productivity, the reopening of a supermarket in franchising, the implementation of a new management structure (decrease in the number of department managers) and creating a more efficient way to communicate within the stores.Projects:Productivity improvement project• implementation of software tool to improve productivity• process improvement• escalation of blocking points• organizing meetings and info sessions with all stakeholders• setting up a communication plan• negotiating with representatives of the unionsResponsibilities: process analysis; project management; change managementOrganizational change project• implementing new way of working • negotiating with representatives of the unions• setting up a communication plan• organizing meetings and info sessions with all stakeholders Responsibilities: change management; project management; process improvement; coaching; communication and prRestructuring project• closure of a supermarket from announcement till handover to new owner• firing 50 people• defining a roadmap • setting up a communication plan• negotiating with the unions• organizing meetings and info sessions with all stakeholders• crisis management Responsibilities:change management; project management; communication and pr; crisis management Show less

Department manager

• Oct 2001 - Dec 2006

As a department manager, I was responsible for fresh departments as well as the (non)food department in several supermarkets. It was here on-the-floor I started building a large experience in people management and change management.I obtained my predetermined objectives by managing, training and monitoring my teams and ensuring strict application of rules on hygiene and quality.My daily efforts and enthusiasm were soon rewarded by giving me the chance to pilot the first ever automatic ordering project in dairy department in Belgium.Projects:Sales Improvement Project• commercial, financial and administrative management of a department• defining a roadmap to improve sales, decrease stock and overtime• business improvement• restoring relationships and negotiating with suppliersResponsibilities: change management; quality processes; managing and coaching employeesAutomatic ordering project• leading a pilot project to implement an automatic ordering system• defining and monitoring sla’s, intervene proactively to address anomalies• diagnosis of incidents• weekly meetings with development team• reporting to senior managementResponsibilities: change management; quality processes; process improvement Show less