Tom Kelleher

VP of Technology at ArenaCX
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Contact Information
us****@****om
(386) 825-5501
Location
New York City Metropolitan Area
Languages
  • English -

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5.0

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Gerrye Stegall

Tom was fun to work with! He incorporated his tech developer skill set with use of behavior change techniques to lead the digital initiatives for Healthways International. He was integral to the development and adaptation of a smoking cessation product to be applied to population management in France. He continued to gain expertise in behavior change and application of key tenets inside his digital solutions.

Nayemul H.

Tom was a pleasure to work with on IT Projects. Tom was able to listen to the needs of the process owners and deliver a product that was tailored to the users pain points. Tom designs software and programs with the user in mind and that was exactly what we needed in our business. In speaking with Tom, he immediately makes you feel comfortable and explain all technical items in easy to understand manner. Tom was a pleasure to work with and always made sure to keep the mood light and jovial.

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Credentials

  • Node.js: Design Patterns
    LinkedIn
    Dec, 2020
    - Nov, 2024
  • Node.js Essential Training
    LinkedIn
    Nov, 2020
    - Nov, 2024
  • Designing RESTful APIs
    LinkedIn
    Oct, 2020
    - Nov, 2024
  • Learning REST APIs
    LinkedIn
    Oct, 2020
    - Nov, 2024

Experience

  • ArenaCX
    • United States
    • Outsourcing/Offshoring
    • 1 - 100 Employee
    • VP of Technology
      • Sep 2022 - Present

      Managing all the firm's new systems creation and development, including buy-flow systems, channel partner process flow and data management, ticket intake/redaction/processing, and data capture and management. Also serving as Digital Product Manager, ideating new systems and UI/UX, architecting, building, deploying and maintaining same (or guiding our contractors to do so). Also keeping our infrastructure and third party toolsets operational, secure and humming!

    • Director Of Technology
      • Jan 2021 - Sep 2022

      In 2020 our little firm spun off from Republic Wireless (now Dish Networks) having demonstrated the value, the lowered costs, and even the fun, of bringing a marketplace of BPOs together to serve clients. The system Republic built to accomplish this was stable, simple and -- by the time they invited me aboard -- in need of some growth hormones. I've led the push to industrialize it, re-rendering it's core ideas in modern architectural principles, leveraging the stability, resilience and scalability of the AWS framework. It's great work, with great people, in pursuit of a great mission. Show less

  • Tom Kelleher Consulting Inc
    • United States
    • Information Technology & Services
    • Owner, and Lead Consultant
      • Jun 1998 - Present

      Owner and CEO of a tiny consultancy firm, supporting friends and colleagues from my consultancy days to help them design and build their software systems. Though this was my main gig for a few decades, it's now a puttering side project/hobby to keep my hand in coding while I focus on my Directorship role with ArenaCX. Projects since 1999 included software for healthcare, law enforcement, fisheries management, non-profit insurance, publishing...and wow, all sorts of things. My thanks to all the awesome clients over the years. Show less

  • Brighton Cromwell, LLC
    • United States
    • Defense and Space Manufacturing
    • 1 - 100 Employee
    • Lead Architect
      • Jan 2019 - Oct 2020

      Responsible for architecture, development and future-planning of primary in-house workflow business tool (Sedna). Worked with business teams to align workflow system’s theory-of-work with actual business dynamics. Incorporated business needs, user input, corporate goals, and current/new technologies into planned new architecture, balancing user agency against plans for end-to-end automation. Planned decomposition of cloud-based (AWS) monolith into microservices, replacing active-record architecture to service-repository, from SQL Server to Postgres, from ASP.NET to Vue. Designed/Built ASP.NET Core microservice for requirements capture and retrieval; led rebuild of public portal in Bootstrap-Vue and .NET Core, moved same from IIS to Ubuntu/NGINX; designed and built numerous features to improve user agency and UX. Coordinated directly with COO and CIO to balance business aims, short-term need, long-term vision, risk and system roadmap. Technologies: ASP.NET v4.5+, Core v3.1, C#, AWS, SQL Server, PostgreSQL, RESTful API (design and consumption), JSON, jQuery, Bootstrap, Bootstrap-Vue, node.js, OpenAPI, Swagger, NGINX, Ubuntu, GitLab, Jira, and Confluence. Show less

  • Conduent
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Lead Architect
      • Dec 2016 - Jan 2019

      A lead architect on the firm's successor system to the venerable (15+ years old) hospital management system, Midas Plus. Integrating third party products to extend platform value, guiding development teams in product feature coding, architecting and building RESTful APIs. A lead architect on the firm's successor system to the venerable (15+ years old) hospital management system, Midas Plus. Integrating third party products to extend platform value, guiding development teams in product feature coding, architecting and building RESTful APIs.

  • Gold Shield Technologies, LLC
    • United States
    • Law Enforcement
    • 1 - 100 Employee
    • Lead Solutions Architect
      • Dec 2016 - Mar 2018

      Led the architecture and development of law enforcement support systems, including NCIC querying, information-sharing, electronic ticketing and more, using Microsoft Web API, SQL Server, WPF, .NET, and much more. Led the architecture and development of law enforcement support systems, including NCIC querying, information-sharing, electronic ticketing and more, using Microsoft Web API, SQL Server, WPF, .NET, and much more.

  • Healthways
    • United States
    • Wellness and Fitness Services
    • 700 & Above Employee
    • Senior Director of Design, Digital Products - International Division
      • Oct 2011 - Nov 2015

      Responsibilities:● Championed inclusion of behavioral economic principles into all designs to drive and support engagement● Drove the full life cycle of web and mobile well-being improvement products available to >4 million participants in Australia, Brazil and France; authoring user stories and product definition documents; creating wire frames; focusing UI/UX designers, coders and QA on intended impact● Trained colleagues in behavioral economics and integrating BE into clinical, digital, training, marketing and telephonic products● Spearheaded mHealth and API initiatives to broaden product scope while reducing cost and risk● Advised management on trends in digital life and competitors in target markets● Drove creation of new features and capabilities that fulfill corporate missionAccomplishments:● Drove our "Smart Partner" and API initiatives to open core capabilities to partner development entities● Designed tobacco cessation program for French government RFP based on behavioral economic principles, human-centric design, and "tech-on-periphery" app● Evangelized behavioral economics to International group; trained markets in concepts and potential; authored/led self-paced "BE for Designers" training; founded in-house BE Yammer group● Introduced "Engagement by Design" to product vernacular and 2015 Product Roadmap● Twice guided division through deep redesigns of web and mobile productsTalents and Characteristics:● Enthusiastic (but realistic) about mHealth's potential to drive widespread adoption of healthier habits● A synthesist who finds useful correlations and parallels in disparate trends and disciplines● Self-educated in behavioral economics and its application to product design● Adept digital product manager, coder and system architect● Founder o Tom Kelleher Consulting, Inc.● A polymath drawn to psychology, chemistry, philosophy, technology, physics and more. Show less

    • Project Lead, Product Designer & Consultant
      • Jan 2000 - Oct 2013

      From 2000 through 2003, I contracted with StatusOne and contributed primarily to their flagship web application, CareLink. CareLink is an ASP classic web application used by nurses (Care Managers) around the country to connect with and track the wellbeing of high-risk patients. I designed and built major new functionality including a drag-and-drop team-hierarchy module (using technologies later dubbed "AJAX"), and a stat dashboard to assist management in monitoring and improving their work.In 2003, StatusOne was purchased by American Healthways (later, just "Healthways"). I continued to develop and maintain CareLink, and co-led an initiative to recast CareLink in ASP.NET v1.1. In 2005 I was tapped by the former CEO of StatusOne (now an SVP with Healthways) to join a four-member team to create a full-spectrum healthcare system specifically for international clients. Later called "Embrace," this combined the best of CareLink and other Healthways tools. We also created a companion web portal for the patients. After completing this work, I returned to assist in the effort to make the UI fully localizable and began work on a fulfillment system. In this period, clients in Brazil and Germany signed on.In late 2008, I was asked to lead the effort to expand the web portal 's features set dramatically. This was the first deliverable of a new $100 million contract with Australia's HCF insurance firm - the largest in Healthways history. I participated in design discussions, met daily with clinical and business staff to align our efforts to their goals, and delivered weekly progress demos to the Steering Committee. In six months we delivered the final system. It's now available to about 1.6 million users.In late 2011, I was again asked to lead a major upgrade of the site and to bring features to mobile. As the de facto Product Manager I guided the IT & Clinical teams to create and launch the systems. I then formally took on the title Product Manager. Show less

  • BNY Mellon | Pershing
    • United States
    • Financial Services
    • 700 & Above Employee
    • Internet Technologist and Developer, Training Department
      • Jan 1997 - Feb 1998

      Originally hired to develop computer-based training courses (CBTs), I quickly became tasked with researching, budgeting and managing our training departments digital systems. This included planning the rollout of an enterprise wide competency-based training and curriculum management system, to dove-tail with the influx of results from the cross-departmental competency research being spearheaded by the department head. Originally hired to develop computer-based training courses (CBTs), I quickly became tasked with researching, budgeting and managing our training departments digital systems. This included planning the rollout of an enterprise wide competency-based training and curriculum management system, to dove-tail with the influx of results from the cross-departmental competency research being spearheaded by the department head.

  • Merrill Lynch
    • United States
    • Financial Services
    • 700 & Above Employee
    • Software Development Trainer & CBT Developer
      • Nov 1993 - Dec 1996

      I was originally hired to be one of six trainers to travel internationally to 40+ countries to train employees for an aggressive desktop software rollout. Trained myself in Visual Basic, and took over the development and delivery of domestic VB and GUI Design training. (Built various inhouse tools for management.) Launched and headed Computer-Based Training (CBT) Development team; then launched department website and served as first webmaster. I was originally hired to be one of six trainers to travel internationally to 40+ countries to train employees for an aggressive desktop software rollout. Trained myself in Visual Basic, and took over the development and delivery of domestic VB and GUI Design training. (Built various inhouse tools for management.) Launched and headed Computer-Based Training (CBT) Development team; then launched department website and served as first webmaster.

  • AIG
    • United States
    • Insurance
    • 700 & Above Employee
    • Technology Trainer & Training Designer
      • Apr 1993 - Oct 1993

      Trained users of new in-house claims processing software system. Managed training for the staff of the Parsippany, NJ and Albany, NY facilities. Developed training materials, organized logistics, presented training, and provided follow-up consultations to ensure full knowledge transfer. Trained users of new in-house claims processing software system. Managed training for the staff of the Parsippany, NJ and Albany, NY facilities. Developed training materials, organized logistics, presented training, and provided follow-up consultations to ensure full knowledge transfer.

  • Memorial Sloan Kettering Cancer Center
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Corporate Trainer and Training Designer
      • Jun 1991 - Mar 1993

      Created and delivered custom courseware for the Ambulatory Care department. Implemented novel training delivery approaches when it suited content and work environment. Created and delivered custom courseware for the Ambulatory Care department. Implemented novel training delivery approaches when it suited content and work environment.

  • Hewlett Packard Enterprise
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Video Producer
      • Jun 1986 - Jun 1991

      Consulted with internal business units about their communication needs, and proposed (as appropriate) video concepts that would meet their needs, timing and budget constraints. Wrote scripts, hired actors, directed shoots, guided edits and presented final products. Video topics included high-end computer systems, fault-tolerant computer systems, printer manufacture and maintenance, expert systems, and the announcement of DEC's entry into the super-computer market - the VAX 9000. Consulted with internal business units about their communication needs, and proposed (as appropriate) video concepts that would meet their needs, timing and budget constraints. Wrote scripts, hired actors, directed shoots, guided edits and presented final products. Video topics included high-end computer systems, fault-tolerant computer systems, printer manufacture and maintenance, expert systems, and the announcement of DEC's entry into the super-computer market - the VAX 9000.

Education

  • Cornell University
    Bachelor's degree, English Language and Literature, General
    1982 - 1986
  • Cornell University
    BA, English
    1982 - 1986

Community

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