Experience

Forward Institute
• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee
• Programme and Events Manager

  • Oct 2021 - Present


London Business School

• United Kingdom
• Higher Education
• 700 & Above Employee

• Delivery Programme Manager

  • Jan 2016 - Oct 2021

  Responsibilities Participant experience • Provides outstanding customer experience on programmes delivered, organising and managing programme logistics and understanding customer needs and requirements • Has a open-minded and innovative mindset, seeking to continuously improve experiences • Deals effectively with ambiguity and last minute changes Stakeholder management (including clients, participants, faculty, programme team) • Executes in an organised way and… Show more Responsibilities Participant experience • Provides outstanding customer experience on programmes delivered, organising and managing programme logistics and understanding customer needs and requirements • Has a open-minded and innovative mindset, seeking to continuously improve experiences • Deals effectively with ambiguity and last minute changes Stakeholder management (including clients, participants, faculty, programme team) • Executes in an organised way and delivers quality work to deadlines • Builds sound relationships and acts as key contact for programme stakeholders • Communicates effectively with all stakeholders • Sets and manages stakeholder expectations Supplier Management (including venues, restaurants, attractions, LBS services) • Builds sound relationships with suppliers • Engages suppliers in a timely and effective manner, ensuring outcomes are achieved within deadlines • Leverages past experience and networks to achieve best possible customer experience • Shares experience and best practice readily with colleagues • Assures supplier quality and standards meet or exceed expectations Collateral management (digital and physical) • Understands programme collateral requirements and actively contribute in defining and continuously improving • Sets up and manages programme digital learning experience • Applies brand consistency across programme materials • Prints, collates and ships programme materials (as required) Financial management • Understands programme budgets, financial tools and follows processes • Tracks expenditure promptly and accurately, escalating overspend immediately • Identifies cost saving opportunities • Raises and processes purchase orders, invoices and expenses Team collaboration • Engages actively with programme teams to define and deliver programme requirements • Participates in programme, Customer Experience Team, Executive Education and School-wide meetings and initiatives • Supports new joiners

• Programme Administrator

  • Nov 2014 - Dec 2015

  London, United Kingdom Before being promoted to the position of Programme Manager, my job role was Programme Administrator. The working environment was fast paced and I had to adapt to change constantly. I had to manage my time effectively due to working on multiple programmes at any given time. I met all deadlines and to the highest of standards, to coincide with the prestige reputation of London Business School. The job role involved communicating precisely and accurately with a variety of different stakeholders… Show more Before being promoted to the position of Programme Manager, my job role was Programme Administrator. The working environment was fast paced and I had to adapt to change constantly. I had to manage my time effectively due to working on multiple programmes at any given time. I met all deadlines and to the highest of standards, to coincide with the prestige reputation of London Business School. The job role involved communicating precisely and accurately with a variety of different stakeholders and different levels of staff members with some in different countries in different time zones. A crucial part of my role was financial budgeting. The budget was set by the team, meaning important financial decisions were made on a daily basis. Whilst raining purchase orders and invoicing was part of the role. In order to progress my career I sort the opportunity to take on roles outside of my job requirement. I was heavily involved in the pre-programme set up, delivering the programme and the programme wrap ups, whilst running a programme by myself. This allowed me to interact with participants and strengthen my communication and organisational skills. I worked under pressure to a high standard and within time restraints, without the quality of my work in my original job role being affected.



Personal Touch Fitness

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Personal Trainer

  • Sep 2014 - Oct 2014

  London, United Kingdom During this work experience I was in charge of organising, planning and executing personal training sessions and programme reviews with multiple clients on a daily basis, ensuring that all the individual sessions were suited to each client’s needs. I shadowed the gym manager in budget / planning meetings. Within four weeks I developed my knowledge of how a business runs from top to bottom. My work placement enabled me to understand business to business relationships, target setting, financial… Show more During this work experience I was in charge of organising, planning and executing personal training sessions and programme reviews with multiple clients on a daily basis, ensuring that all the individual sessions were suited to each client’s needs. I shadowed the gym manager in budget / planning meetings. Within four weeks I developed my knowledge of how a business runs from top to bottom. My work placement enabled me to understand business to business relationships, target setting, financial planning and customer interactions. Show less



London Borough of Hillingdon

• United Kingdom
• Government Administration
• 700 & Above Employee

• Sport Development Officer

  • Nov 2012 - Mar 2013

  Hillingdon I worked with Hillingdon Borough Council Sports Development team on a voluntary basis to focus on increasing participation among children with varying disabilities in local schools. My role was to spearhead the running of a disability sporting event, which included tasks such as establishing new links between the local schools and the council.



Vision Express

• United States
• Retail

• Optical assistant

  • Jan 2010 - Aug 2012

  Bromley, United Kingdom