IT Support Manager

• Sep 2022 - Present

As the IT Support Manager for MyPinpad (a global fintech organisation), I oversee the day-to-day activities of the company's IT department. This involves providing technical support to employees, troubleshooting hardware and software issues, managing network and server infrastructure, and implementing IT policies and procedures to ensure data security and compliance. I prioritise effective communication and collaboration within the IT team and across other departments. I foster a culture of continuous improvement, encouraging my team to stay updated with the latest technology trends and industry best practices. I also work closely with senior management to align IT strategies with the organisation's overall business goals and objectives. One of my other responsibilities is managing IT projects from inception to completion. This includes collaborating with stakeholders to define project objectives, developing project plans, allocating resources, and monitoring progress. Show less

IT Manager

• Aug 2020 - Sep 2022

Application Support Engineer (with IT & Infrastructure Support)

• Jun 2016 - Aug 2020

Primary Role: Providing Application Support for Optimal's SynTQ product which is used across the pharmaceutical and life science industries. Maintaining the Optimal both at customer locations both in the UK and around the world. I have been responsible for supporting customers both remotely and occasionally on-site. SynTQ is used to trigger real time events in production lines as well as collecting data from spectroscopy & chromatography equipment. Through the support of this product I have also gained a knowledge of OPC and using OPC tags to triggering real time events and for data collection.I am experienced in providing support to both Windows & Linux applications; Supporting .NET & Java based applications; And administering a wide range of database solutions inc Microsoft SQL Server (2005-2017), Oracle and mySQL.Secondary Role: This role also involves providing internal IT and Infrastructure support to the company as a whole, which can involve: troubleshooting employee computer and network issues; Monitoring and troubleshooting server, Active Directory, VM Ware and network issues; I also have some experience in CISCO.Other Application Experience: JIRA, SOAP UI, Sharepoint & Active Directory Show less

Data Analyst (Technical)

• Oct 2015 - Sep 2016

Worked at Computershare (a global financial administrations provider) within their Share Plans department as a technical data analyst, I was employed by CS for my data & reporting skills (inc SQL skills) and because of my experience in project management. During my time there I built upon experience in analysing and manipulating data as well as enhancing my project management skills. On a daily basis, I was responsible for both managing data projects and producing data solutions. These solutions would take the form of collecting data from the internal SCRIP system and manipulating it into whatever specified format the internal client or client teams specified, so that could be used for analytical purposes. The main Tools provided were Microsoft Access and Excel 2010, so in most cases the implementation of VB code and SQL were required to get around limitations with these tools. I worked across a wide spectrum of clients and with several teams, collecting & presenting information, managing projects and collaborating with teams. As CS was monitored by the FCA, I was expected to keep up-to-date with regulations and was tested frequently. I was awarded certificates in Data Protection, Client Asset Management and Business Conduct (in regards to client finance).I also attended and completed an Advance Excel Course. Show less

Operational/Application Support Analyst

• Aug 2012 - Oct 2015

.Working as a member of the technical operations team supporting Smartstream products such as TLM on-Demand and TFIM and day-today support of technical environments. Daily tasks include: Supporting customer issues (analysing & resolving data issues/bugs and operations-related issues).; Maintaining linux environments, VMs, operation components & databases; Taking ownership of issues & projects; Using a variety IT service management tools. The role involved experience in: Red Hat Linux, Web server technologies (WebSphere, Weblogic, JBoss, Tomcat), SQL, JAVA applications, XML, Oracle, and Unix scripting. During my time on the TFIM solution, I was responsible for automating tasks that required human intervention through the creation of various bash scripts. I also was responsible for constructing SQL for several automatic reports Show less

IT Support Engineer

• Sep 2011 - Aug 2012

Working in 2nd line IT Helpdesk Support and Internal IT Support. My role involved providing front line IT support via the telephones & the helpdesk systems. I was responsible for both resolving issues with Gordano/Softalk software & cloud-based products and the day-to-day in-house IT & network issues Key Duties Include: • Providing IT helpdesk support by both phone, email & via Helpdesk systems • Troubleshooting Windows OS issues (both server & client, all versions of Windows) • Troubleshooting MS Office Issues (XP, 2003, 2007, 2010) • Internal Maintenance on PC’s, Laptops & Servers • Troubleshooting HTML, CSS, JET Database, MySQL & SQL Server Issues • Maintaining the Softalk website - modifying & writing ASP Scripts, HTML, CSS & XML • SQL Server & MySQL RDBMS experience (Troubleshooting, Restoring, Performance Tuning, etc.) and database tools (SQL Management Studio & MyAdmin) • MS Project & Visio • Virtualisation of PC’s and Servers using VMware • Using SVN & Sub version control software • Scripting (Windows & Linux) • SSH & Telnet • POP3, SMTP & IMAP Show less

IT & AV Engineer, IT Project Manager

• Jan 2002 - Sep 2011

I worked for over 7 years at Media Maintenance Company Limited providing IT and web design intially but also was involved in Audio Visual installation and project management. Much of my work involved travelling between Bristol, London & Darlington. I often had to troubleshoot IT & Audio Visual issues, so I became used to dealing with clients both over the phone and face-to-face. During my time at MMC, I was involved in several IT projects including the construction and maintenance of a central BMS server and the Technical Environment Assistant (T.E.A.) web development project for Orange PCS Show less