Experience

Microserve

• Canada
• IT Services and IT Consulting
• 300 - 400 Employee

• Configuration Technician - Team Lead

  • Oct 2018 - Present

  As a configuration technician, I have prepared systems for deployment through both automated and manual installations of programs on an ad hoc basis for both the government and health sides of BC Provincial Services. I have also led or contributed to several projects during my time at Microserve, such as co-writing the code that prepares monthly logs for WTRP tracking, assisting with the restructure of the office section of our building in 2019/2020, and coordinating with NTT during their Assumption of Service over the BC Health network. I have also worked with IBM TES to revive our thin client deployments, been the technician processing eServices deployments during the transition to Gen2, and provided in-person technical support to our dispatch team before lockdown led to most of our employees working from home. Show less



Office of the Auditor General of B.C.

• Canada
• Government Administration
• 1 - 100 Employee

• Information Technology

  • Sep 2011 - Nov 2011

  I co-ordinated the move of a portion of office staff to a new floor, and to a new office down the street. This involved cataloguing and transporting hardware, flashing systems, and troubleshooting for the new systems. During this time I also wrote several tutorials for the office`s usage, and flashed the office`s back-catalogue of spare systems in preparation for deployment. I co-ordinated the move of a portion of office staff to a new floor, and to a new office down the street. This involved cataloguing and transporting hardware, flashing systems, and troubleshooting for the new systems. During this time I also wrote several tutorials for the office`s usage, and flashed the office`s back-catalogue of spare systems in preparation for deployment.



Sierra Systems, an NTT DATA Company

• Canada
• IT Services and IT Consulting
• 100 - 200 Employee

• Level 1 IT Co-op

  • Jan 2010 - Sep 2010

  Acted as the frontline representative for the Victoria Service Desk team. Performed system installs, hardware maintenance, account maintenance, basic server maintenance, and worked with Sysprep; Ghostcast; Windows XP, Vista, and 7; and performed a wide array of logistical tasks, such as modifying SOP’s and using ticketing systems to document workflow. Acted as the frontline representative for the Victoria Service Desk team. Performed system installs, hardware maintenance, account maintenance, basic server maintenance, and worked with Sysprep; Ghostcast; Windows XP, Vista, and 7; and performed a wide array of logistical tasks, such as modifying SOP’s and using ticketing systems to document workflow.