Manager Systems and Processes BENELUX

• Jun 2022 - Present

Infinite Product Owner BENELUX

• Aug 2020 - May 2023

As a member of the We Move Digital project team in the cluster Contract Origination I'm responsible for development, deployment and roll out of Infinite. Infinite will be the new POS for Mercedes-Benz sales partners in the BENELUX for Leasing and Financing products by Mercedes-Benz Financial Services. Developed by the DMO Digital Solution Center in Singapore Infinite is in use in multiple markets in the AAP region. The BENELUX countries will be the first in the EMEA region that will use Infinite. In my role, I am responsible to set requirements for changes and developments to the system to fit in the BENELUX landscape and be the overall voice of the customer towards the development team. While aligning on scope and prioritization within the local team to align development over several teams working on different systems. Aligning on integration of Infinite within the local IT landscape. The goal is to end-up with a solution that is scalable towards other EMEA markets in the near future. Show less

Digital Business Analyst BENELUX

• May 2020 - Jun 2022

As a member of the product management BENELUX team I'm responsible for defining and rolling out the combined digitization strategy of the local board and DMO HQ.Aligning on new initiatives from HQ and/or external vendors with the local board and management team and setting prioritization for development and implementation on selected initiatives. Clarifying and aligning on the markets needs with HQ colleagues for new initiatives or market requests.

Team Lead Collections & Litigation

• Oct 2018 - May 2020

As a member of the Collections & Litigation team in the Netherlands we are responsible for the collection of due payments from fleet / corporate customers. Alignment with the retail collections team and our colleagues within the BeNeLux cluster.As teamcoördinator I’m also responsible for the daily operation and planning of the department in the Netherlands under the BeNeLux manager of the department. I provide support to the manager in reporting, planning and projects for the department.

Team Lead Customer Service

• Feb 2018 - Oct 2018

As member of the Customer & Dealer Service team for Mercedes-Benz Financial part of my tasks is to handle customer contact, quoting, contracting and guiding the Customer Service team. We as a team take on the challenge to offer our customers the best possible support at Mercedes-Benz Financial. This means request handling, quoting, lead management, complaint handling and keeping in touch with the dealerships (salespersons) and the importer of Mercedes-Benz. Making contracts and offer support when needed. My other tasks within the team include participating in projects within the Mercedes-Benz Financial Benelux cluster and offer support to the management. Show less

Team Lead Sales Vans, Trucks & Busses

• May 2016 - Feb 2018

As member of the sales team for Vans, Trucks and Buses of Mercedes-Benz Financial the most important part of my tasks is to handle dealer and customer contact, quoting, contracting and guiding the sales support team. We as a team take on the challenge to offer our dealership partners the best possible guidance while offering the financial products of Mercedes-Benz Financial. This means quoting, keeping in touch with the dealerships (salespersons) and customers and the importer of Mercedes-Benz, making contracts and offer support when needed. My other tasks within the team include participating in projects within the Mercedes-Benz Financial Benelux cluster and offer support to the management. Show less

Senior Sales employee passenger cars

• Jan 2013 - May 2016

As member of the sales team for passenger cars of Mercedes-Benz Financial the most important part of my tasks is to handle dealer and customer contact, quoting and contracting. We as a team take on the challenge to offer our dealership partners the best possible guidance while offering the financial products of Mercedes-Benz Financial. This means quoting, keeping in touch with the dealerships (salespersons) and customers, making contracts and offer support when needed. My other tasks within the team include offering advice and aiding in (sales) projects within the Mercedes-Benz Financial Benelux cluster. Offer support on dealer and importer shows like the AutoRAI in 2015. Where I offered direct quoting and advisory services at the Mercedes-Benz stand for Financial Services. Show less

Sales employee passenger cars

• May 2008 - Dec 2012

As member of the sales team for passenger cars of Mercedes-Benz Financial the most important part of my tasks is to handle dealer and customer contact, quoting and contracting. We as a team take on the challenge to offer our dealership partners the best possible guidance while offering the financial products of Mercedes-Benz Financial. This means quoting, keeping in touch with the dealerships (salespersons) and customers, making contracts and offer support when needed.

Operations Intern

• Jan 2007 - May 2008

Transport Intern

• Jun 2006 - Jan 2007

Sales Intern

• Jan 2006 - Jun 2006

Junior product advisor

• Dec 2004 - Dec 2005