Tom Fowell
Sales Engineer at ShipBob, Inc.- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English -
Topline Score
Bio
Hayk Mkrtchyan
Tom and I, along with a couple of other people started the Implementation role at Shipbob just over a year ago. Tom was always an incredibly dedicated and hardworking member of the team. At every meeting we had, he never lacked ideas on how to continuously improve our team and provide a better experience to our clients. His input was always invaluable to my perception and understanding of our role and where it should go.
Hayk Mkrtchyan
Tom and I, along with a couple of other people started the Implementation role at Shipbob just over a year ago. Tom was always an incredibly dedicated and hardworking member of the team. At every meeting we had, he never lacked ideas on how to continuously improve our team and provide a better experience to our clients. His input was always invaluable to my perception and understanding of our role and where it should go.
Hayk Mkrtchyan
Tom and I, along with a couple of other people started the Implementation role at Shipbob just over a year ago. Tom was always an incredibly dedicated and hardworking member of the team. At every meeting we had, he never lacked ideas on how to continuously improve our team and provide a better experience to our clients. His input was always invaluable to my perception and understanding of our role and where it should go.
Hayk Mkrtchyan
Tom and I, along with a couple of other people started the Implementation role at Shipbob just over a year ago. Tom was always an incredibly dedicated and hardworking member of the team. At every meeting we had, he never lacked ideas on how to continuously improve our team and provide a better experience to our clients. His input was always invaluable to my perception and understanding of our role and where it should go.
Experience
-
ShipBob
-
United States
-
Transportation, Logistics, Supply Chain and Storage
-
500 - 600 Employee
-
Sales Engineer
-
Dec 2021 - Present
-
-
Team Lead, Merchant Success Manager
-
Jan 2021 - Dec 2021
-
-
Merchant Success Manager
-
Jun 2020 - Jan 2021
-
-
Implementation Specialist
-
Aug 2018 - Jun 2020
• Educated customers through training and provided product support for the first 30 days of shipping • Improved customer experiences by creating and implementing custom configurations that aided personal goals • Reinforced potential cost reductions and ways ShipBob software improved fulfillment process. • Provided training and product support for new members of the organization • Documented account activities and generated sales for management. • Implemented customers onto… Show more • Educated customers through training and provided product support for the first 30 days of shipping • Improved customer experiences by creating and implementing custom configurations that aided personal goals • Reinforced potential cost reductions and ways ShipBob software improved fulfillment process. • Provided training and product support for new members of the organization • Documented account activities and generated sales for management. • Implemented customers onto ShipBob’s express program to help revenue targets and improve customer experience
-
-
-
-
Account Executive
-
Jan 2018 - Jul 2018
• Drove new business development and client acquisition through cold calling, lead generation and exceptional service in Ontario, Saskatchewan, and Manitoba • Negotiated contracts, closed agreements and supported sales team in new product launches • Tracked sales and customer inforamtion and produced Quarterly and Monthly reports for upper management • Drove new business development and client acquisition through cold calling, lead generation and exceptional service in Ontario, Saskatchewan, and Manitoba • Negotiated contracts, closed agreements and supported sales team in new product launches • Tracked sales and customer inforamtion and produced Quarterly and Monthly reports for upper management
-
-
-
Microsystems
-
United States
-
Software Development
-
1 - 100 Employee
-
Account Specialist
-
Feb 2016 - Jan 2018
• Configured and tested software in customers environment to ensure it met the needs of customers. • Trained user about features and benefits of the software. Trained Power Users to make own changes to configurations • Managed and maintained customer expectations and project timelines • Provided training and product support for new sales members of the organization • Managed Project through CRM tool SalesForce.
-
-
Customer Service Representative
-
Feb 2014 - Feb 2016
• Maintained the customer relationship by interacting with end-users, answering questions, assisting with training, and acting quickly to troubleshoot IT problems • Installed, configured, supported. and upgraded software for more than 140 law firms • Relayed customer product requests to upper management while maintaining a positive rapport with customers • Resolved customer concerns using strong interpersonal and negotiation skills
-
-
Education
-
2009 - 2013
Northern Illinois University
Bachelor of Arts (B.A.), History
Community
