Experience

Northwest Respiratory Services

• United States
• Home Health Care Services
• 1 - 100 Employee

• Branch Manager

  • aug. 2018 - - heden



Apria Healthcare

• Hospitality
• 1 - 100 Employee

• Branch Manager

  • apr. 2004 - jun. 2016

  Oversaw and directed branch strategy and roadmap, while ensuring that associates delivered superior customer service consistent with company standards, and maintained professional integrity at all times Tom FarleyPage 2to surpass client expectations.Played a leading role in running a successful branch by making the right choices to deliver exceptional services and achieve targets, while taking P&L responsibility for a multi-site operation.Streamlined various procedures and followed best practices and the company’s quality and compliance procedures to ensure efficient and cost-effective systems that optimized the workflow and improved profitability.Observed strict adherence to Federal, State, and Local Government Regulations, and DOT Regulations, and dealt with the The Joint Commission, Customer Service issues, quality assurance, and hiring.



Rotech Healthcare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Area Manager

  • aug. 1991 - apr. 2004

  Managed all operational aspects of the department, it included administration, sales and marketing, financial oversight, and customer service.Administered revenue and expenses to reflect budget constraints, profit and loss accounts, while increasing volume and delivering outstanding customer service to maximize profitability.Trained and developed staff members, provided directions and improved their skills to successful outcomes, while setting targets, evaluating results and appraising performances.Successfully conducted and coordinated the JCAHO Survey for all locations.Accomplished a significant role in driving sales, and consistently achieved/surpassed the monthly sales quotas and built referrals.Trained and developed sales team members to achieve top sales performance in the area.



HOMELINK/The VGM Group

• United States
• Insurance
• 100 - 200 Employee

• Sales And Marketing Associate

  • aug. 1989 - sep. 1991

  Predicted customers’ needs and recommended most appropriate items that best suited their needs, while providing assistance and information on product features, and facilitating purchases.Assisted in contract price negotiations, facilitated membership sales and organized telemarketing and trade shows.Upheld strong business empathy with customers and stakeholders to develop a reliable network, it stimulated to repeat and referral business and maximized customer satisfaction and loyalty. Predicted customers’ needs and recommended most appropriate items that best suited their needs, while providing assistance and information on product features, and facilitating purchases.Assisted in contract price negotiations, facilitated membership sales and organized telemarketing and trade shows.Upheld strong business empathy with customers and stakeholders to develop a reliable network, it stimulated to repeat and referral business and maximized customer satisfaction and loyalty.