Tom Duncan
Service Manager at ROCHA - Compressed Air Specialists- Claim this Profile
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Bio
Credentials
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Champion X-Series Dryer Pre-Work Course
Champion CompressorsSep, 2021- Sep, 2024 -
CITY MULTI Startup and Service Essentials
International Accreditors for Continuing Education & Training (IACET)Mar, 2021- Sep, 2024 -
Commercial RTU Class
Johnstone Supply - The Ware GroupMar, 2019- Sep, 2024 -
Mitsubishi M & P Field Service
Johnstone Supply - The Ware GroupNov, 2018- Sep, 2024 -
Certificate of Attendance
Missouri Propane Gas AssociationSep, 2016- Sep, 2024 -
Universal R-410A Certification
National Certification InstituteFeb, 2016- Sep, 2024 -
Champion Hydrovane Accreditation Course
Champion AirTechApr, 2020- Sep, 2024 -
Champion Reciprocating Accreditation Course
Champion AirTechJul, 2019- Sep, 2024 -
Residential Furnace Heat Exchanger Inspection Course
HEAT EXCHANGER EXPERTS, INC.Aug, 2016- Sep, 2024 -
CO/Combustion Analyst
National Comfort InstituteDec, 2015- Sep, 2024
Experience
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ROCHA - Compressed Air Specialists
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United States
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Commercial and Industrial Machinery Maintenance
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1 - 100 Employee
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Service Manager
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Jul 2018 - Present
Duties Include:Maintenance, repair, demolition, and install of commercial industrial equipment such as HVAC systems, compressed air systems, pumps, and fans. Demolition and installation of compressed air and chilled water pipe throughout industrial settings as well. Bid and scheduled all planned activities throughout three commercial sites. Duties Include:Maintenance, repair, demolition, and install of commercial industrial equipment such as HVAC systems, compressed air systems, pumps, and fans. Demolition and installation of compressed air and chilled water pipe throughout industrial settings as well. Bid and scheduled all planned activities throughout three commercial sites.
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Glazier Apprentice
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Aug 2017 - Jul 2018
Duties included demolition and install of commercial store fronts, windows, and doors as well as residential house calls in between commercial projects. All commercial store fonts and windows were built in the shop, not purchased already assembled. Customers were located all throughout the Dallas-Fort Worth area. Duties included demolition and install of commercial store fronts, windows, and doors as well as residential house calls in between commercial projects. All commercial store fonts and windows were built in the shop, not purchased already assembled. Customers were located all throughout the Dallas-Fort Worth area.
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Jerry Kelly Heating and Air Conditioning
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United States
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Construction
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1 - 100 Employee
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Service Technician
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Nov 2015 - Aug 2017
Duties Include:Maintenance and repair of HVAC appliances including gas furnaces, electric air handlers, air conditioners, heat pumps, and water heaters. Building a rapport with customers so they feel at ease with me and know I am there to help with their heating and cooling needs. Work independently throughout the day while keeping track and documenting all activities with customers and equipment. Consistently in the top percentage of closing rate for customers with non-warranty broken down equipment (selling the repair/replacement). Work long hours and take on call once per week.
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Tom's Lawn Care
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United States
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Retail Office Equipment
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Owner
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Apr 2008 - Aug 2017
Duties include:Manage up to 4 employees at a time. Answer and return customer calls. Perform door to door sales along with up- sell customers (ex. sell fertilizer, seeding, snow removal, etc.). Operate machinery which includes using said machinery to service customers and knowledge of complete equipment maintenance. Organize and file all paperwork (receipts, payments, tax information, employee profiles, etc.). Job achievements:Between the ages of 16 and 22 I took the business from 5 customers to over 150 customers while attending High School and College as a full-time student.
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ATT
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Nigeria
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Advertising Services
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1 - 100 Employee
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Uverse Technician
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Aug 2014 - Nov 2015
Duties include:Installation of uverse services (internet, television, phone) in customer premise. Installations can include everything; climbing telephone poles in order to run new lines to the house, wiring the house according to the customer's needs, set up of all customer equipment, and extensive customer education which requires top notch customer service. Repairs can require all of the above with the added element of troubleshooting. Occasionally traveling out of town for up to a month at a time for work in other states.Job achievements: Recognized on multiple occasions for outstanding customer service/relations by customers and management.
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Iowa Steak Co
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United States
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Food and Beverage Manufacturing
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1 - 100 Employee
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Salesman
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Feb 2012 - May 2013
Duties included:Planned in advance areas to sell product. Went door to door selling steak, and other food products, to customers in their homes. Specific job achievements:Was able to persuade people to take a look at and purchase large amounts of food, sometimes exceeding $1000 at the spur of the moment from my work truck. Duties included:Planned in advance areas to sell product. Went door to door selling steak, and other food products, to customers in their homes. Specific job achievements:Was able to persuade people to take a look at and purchase large amounts of food, sometimes exceeding $1000 at the spur of the moment from my work truck.
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Education
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2016 - 2016
Total Tech
Tech Level 2, HVAC -
2016 - 2016
Ultimate Technical Academy
HVAC -
2008 - 2010
Saint Louis Community College
Business Administration and Management, General
Community
