Tom Deutsch

Front Office & Housekeeping Supervisor, Night Audit, PBX, Tour Guide, Bar Manager, Event Coordinator at Brown Palace Hotel
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Contact Information
us****@****om
(386) 825-5501
Location
Denver Metropolitan Area

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Credentials

  • CPR Certification
    -
  • Cicerone Certification
    -
  • ServSafe Manager's Certification
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  • TIPS Certification
    -

Experience

  • Brown Palace Hotel & Spa
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Front Office & Housekeeping Supervisor, Night Audit, PBX, Tour Guide, Bar Manager, Event Coordinator
      • Sep 2017 - Present

      • High proficiency with hotel Property Management, Point of Sale, Automated Reservation and Revenue Management Systems such as; Opera, Micros, Aloha, MARSHA, Consolidated Inventory/Total Yield, One Yield and Delphi. • Encouraged and drove up enrollment in Loyalty Programs such as Marriott, Ritz-Carlton, IHG Rewards and Starwood Preferred Guest. • Consistently provided the highest level of hospitality, to the highest demanding clientele in luxury hotel brands as reflected in Guest Satisfaction Surveys (GSS). Show less

  • Holiday Inn Express
    • United States
    • Hospitality
    • 700 & Above Employee
    • Front Office & Housekeeping Supervisor, Night Audit, PBX.
      • Jul 2017 - Sep 2019

      • Greet arriving guests, assign rooms, issue keys, and collect payment information. • Coordinate with housekeeping, bell service and restaurant staff to fulfill all guest needs. • Audit and balance reports, cash drawers and receipts. • Staff supervision/scheduling and room inspection. populations. • Greet arriving guests, assign rooms, issue keys, and collect payment information. • Coordinate with housekeeping, bell service and restaurant staff to fulfill all guest needs. • Audit and balance reports, cash drawers and receipts. • Staff supervision/scheduling and room inspection. populations.

  • Fleisher's Hotel
    • Voss, Norway
    • Task Force Consultant
      • Jan 2017 - Apr 2017

      • Redesigned and revamped selling areas of the 130-year-old hotel to maximize sales. • Created and implemented ordering and receiving guidelines to improve inventory control. • Helped with planning and logistics for banquets, festivals and other high volume events. • Redesigned and revamped selling areas of the 130-year-old hotel to maximize sales. • Created and implemented ordering and receiving guidelines to improve inventory control. • Helped with planning and logistics for banquets, festivals and other high volume events.

  • Globus family of brands
    • United States
    • Leisure, Travel & Tourism
    • 300 - 400 Employee
    • Emerging Markets Intern
      • 2011 - 2012

      • Identified and attracted new market segments. • Developed promotional materials for brand expansion. • Created Ad Campaigns. • Identified and attracted new market segments. • Developed promotional materials for brand expansion. • Created Ad Campaigns.

Education

  • Metropolitan State University of Denver
    Bachelor’s Degree, Hotel, Tourism & Event Mgt.
    2005 - 2012

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