Tom DeGrushe
Software Support Representative at VCS - Visual Computer Solutions- Claim this Profile
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Bio
Experience
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VCS - Visual Computer Solutions
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United States
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Software Development
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1 - 100 Employee
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Software Support Representative
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Oct 2022 - Present
Assisted clients from diverse industries resolving their technical issues through phone calls, emails, tickets and screen sharing sessions, maintaining a high satisfaction rate. Within three months of starting, developed and taught comprehensive online training courses that educated hundreds of our clients on utilizing our system's basic and advanced features, resulting in increased user adoption and user satisfaction. Collaborated with our implementation team to successfully onboard over 20 new clients within tight deadlines while streamlining the process, reducing implementation time by over 20%. Utilized SQL database knowledge to analyze and extract data, enabling the development team to identify and resolve system performance issues promptly. Show less
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iCIMS
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United States
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Software Development
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700 & Above Employee
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Technical Support Engineer
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Jan 2020 - Apr 2020
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