Experience

Fit Out UK Ltd

• United Kingdom
• Facilities Services
• 100 - 200 Employee

• Resourcing & Recruitment Manager

  • May 2017 - Present



Design4Retail Ltd

• United Kingdom
• Design Services
• 1 - 100 Employee

• Logistics Operations Manager

  • Mar 2016 - Apr 2017

  • Plan and coordinate installations and assign Fitters including subcontractors, ensuring they have a comprehensive brief, materials, fixtures and all equipment required. • Oversee storage and produced a managed system for stock control. • Update Project Managers on assembly projects and ensure labour is managed. • Maintain reporting and schedules for all installation jobs • Ensure photos and reports are chased up to forwarded onto the PM’s post project • Manage vehicle maintenance and logistics units ensuring they meets Health and Safety standards • Appointed First aider for the Logistics team. • Arrange and manage routine maintenance of all warehouse equipment. • Manage the diary booking system for planning installations, d4r van driver and external suppliers. • Fulfil PM’s needs for Collection/delivery to and from d4r suppliers/clients • Interaction with Clients / Retailers / Suppliers sometimes on site • Assisting a fitting team on site or attending site for sign off responsibility Show less



Celestra

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• Field Resource Manager

  • Dec 2015 - Feb 2016



RDS GROUP UK.COM

• United Kingdom
• Retail

• Installations Director

  • Oct 2014 - Oct 2015

  • Working with new and existing clients on current and future projects to achieve targets within set timescales • Helping to develop new concepts from client briefs to required specification • Present and negotiate quotes to client in an effective and innovative way • Oversee and manage all aspects of client orders • Managing and control of margins and creating reports for clients • Arrange and manage site installation teams across the UK and Europe working for clients such as Impact Retail, Edge Retail, D4R, HRG, Maple Ark and more • Creating Risk and Method statements for the company • Booking Labour for all Installation work for a variety of clients and supplying teams to install displays for Adidas, Harrods, John Lewis, Debenhams, Homebase and golf shops in the UK and throughout Europe • Communicate all booking details direct to all contract personnel. • Develop and maintain vital communication channels and working relationships within the business • Cost control within budget constraints for individual projects Show less



New Store Europe

• Installations Manager

  • May 2013 - Oct 2014

  • Book Labour for all Installation work for a variety of clients to include Sainsburys, Boots, Tesco, BP, Shell, Barclays, Wilkinsons and more. • The latter includes deployment of 35 NSE Fitters and 24 Subcontract companies(circa 150 workforce) for Gondola work and Joinery. • Communicate all booking details direct to all contract personnel. • Management of Subcontract companies to ensure guidelines are met. • Booking of vehicles and Hotels that are provided for NSE Fitters in the most cost effective manner. • Administration of Payroll for NSE Fitters in line with timesheets received. • Approval & Administration of NSE Fitters expenses. • Control of financial spend within the Installation dept. • Analyse & police work completion ‘sign offs’ via web based app called Work Mobile to ensure that quality standards are continually improved. • Develop good communication and working relationships with all NSE Fitters, Subcontractors and NSE Project Managers . • Recommend future training(accreditations) and validation based on future requirements for NSE Fitters and book where applicable. • Ordering and distribution of Uniform and PPE for all NSE Fitters & Subcontractors to ensure compliance. • Cost control within budget constraints per project. • Producing accurate Purchase Orders to be raised by project. • Quote on jobs for certain clients to ensure 30% GP. • Creating service matrixes for all NSE Fitters & Subcontractors. • Attend Management meetings where applicable. • Liaise with our Transport dept to ensure deliveries are on time and are met by the Fitters on any particular project. • Management of T Card system to capture all bookings received and PO's have been raised. Show less



Prodo Merchandising Ltd

• United Kingdom
• Retail

• Commercial Manager

  • Jan 2013 - Apr 2013

  • Implementing new business processes and procedures. • Recruitment, induction and validation of new employees. • Business Development and new business gains. • Creating service matrixes for all DIY & FMCG Clients. • Implementing new business processes and procedures. • Recruitment, induction and validation of new employees. • Business Development and new business gains. • Creating service matrixes for all DIY & FMCG Clients.



Carlisle Retail

• United Kingdom
• Retail
• 1 - 100 Employee

• Project Support Manager

  • Feb 2012 - Oct 2012

  •Management of 24 hour Support Centre•Additional Resource Company Management•Client compliance project tracking•Attendance Monitoring•Supporting both the FMCG & DIY Clients and Resource Teams

• ARC Resource Manager

  • Jun 2011 - Feb 2012

  Responsibilities similar to Resource Manager DIY SectorObtain project labour bookings from the FMCG & DIY Resource Managers and selecting the most appropriate Additional Resource Company.Selection criteria base on depends on skillbase,location,availabilty and cost effectiveness to achieve a minimum of 17% GP.Control of central database of all ARC skillset and location.To audit ARC's every 6 months ensuring they hold the current H&S Legislation document,Insurance documents and their credit rating is still viable.Through an SLA process,monitor performance levels of the ARC's and where necessary,administer a service level credit. Show less

• Resource Manager

  • Sep 2010 - Jun 2011

  Responsibilites as below.Project aim of achieving 17% GPManaging a Co-Ordinator for the DIY sector and monitoring spend within each project.Creating a mini P&L to track expenditure within each project to ensure the end of month P&L figures are as accurate as they can be.



Recruit Retail Services

• United Kingdom
• Retail
• 1 - 100 Employee

• Resource Coordinator

  • Sep 2005 - Sep 2010

  Main Duties/ResponsibilitiesCommunicate all resource, travel and accommodation details direct to all contract personnel.Booking of Cars and Hotels are provided for Carlisle Retail field staff in the most cost effective manner.Resource and management of ARC(Additional Resource Companies) support.Payroll for field staff in line with timesheets received.Control of financial reports such as Invoicing for Long and Short Term Vehicle Hire, Accommodation invoicing and Fuel spend report.Analyse 'feedback' forms from operations to ensure that quality standards are continually improved.Develop good communication and working relationships with all current and new contract personnel, ARC companies and Clients.Recommend future training and validation based on future requirements.Maintain regular contact with on site co-ordinators to ensure the resource log is kept updated.Logical planning of labour and routes.Cost control within budget constraints per project.Using Lotus Notes to produce accurate Purchase Orders are raised by project.Auditing the P&L and ensuring the costs per project have been adhered to. Show less

• Learning and Development Coordinator

  • Apr 2005 - Sep 2005

  Main Duties/ResponsibilitiesDevelopment of workbooks for all levels of the business.Creation of training calendarRaise profile and buy in of internal training courses.Development and delivery of appropriate training courses.Manage bookings of external courses according to business needs.Producing written reports when required.Communication with other members of HR team to ensure internal consistency of departmental goals.Carry out induction sessions for new starters.Involvement in selection process of new starters.Management of internal and 3rd party Validation process. Show less

• Team Leader

  • Oct 2004 - Mar 2005

  Main Duties/ResponsibilitiesPlan the project process in store and communicate with team members.Communicate progress of project to client on site, field co-ordinator and project manager accordingly.Act as main contact on site for all store staff.Identify and problem solve.Ensure all aspects of projects are completed to agreed standards.Ensure full completion of administration, including completion reports, photographs, time sheets and phone reports.Provide continual training and development of Merchandisers. Show less



Focus DIY

• Retail
• 1 - 100 Employee

• Customer Service Manager/Deputy Manager

  • Oct 1998 - Oct 2004

  Main Duties/ResponsibilitiesManaging the daily operation of a busy DIY store in the absence of store manager which includes the following:Managing and implementing business plans, policies, procedures and throughout the store.Maintaining stock through availability and accurate data.Maintaining high standards of front-end service.Training new recruits and current employees to improve customer service.Improving level of costs through control of payroll and administration costs.Supervise all shop floor staff and team leaders.Supervise and manage Customer Service desk to ensure customers receive the highest standard of service.Health and Safety representative for the store. Show less

• Customer Service Manager

  • Oct 1997 - Oct 2004



Great Mills

• Warehouse Supervisor

  • Oct 1997 - Oct 1998

  Main Duties/Responsibilities Responsible for the receiving deliveries of goods and the collection of goods by suppliers and customers. Managing customer orders Co-ordinate stock movement and orders within the warehouse. Main Duties/Responsibilities Responsible for the receiving deliveries of goods and the collection of goods by suppliers and customers. Managing customer orders Co-ordinate stock movement and orders within the warehouse.



Waitrose & Partners

• United Kingdom
• Retail
• 700 & Above Employee

• Goods receiving/Security checker

  • Nov 1995 - Oct 1997

  Main Duties/ResponsibilitiesReceiving deliveries of goodsCompleting relevant paperwork for deliveries and collections.Maintaining safety regulationsStock location and rotationCounting and ordering of Stock

• Assistant Section Manager

  • Sep 1990 - Nov 1995

  Main Duties/ResponsibilitiesManaging 20 staff on section of store.Responsible for maintaining a high standard of Customer serviceManaging of operation of the sectionOrganising and co-ordinating the staff members.