Tom Connell
Executive Director at Pyramid Family Behavioral Healthcare- Claim this Profile
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Ashraf Attalla , MD
The purpose of this letter is to strongly and without question, recommend Tom Connell as a highly proficient, upmost professional, and genuinely caring community relations representative. I have been professionally associated with Tom for six years in the capacity of Medical Director of the Youth Services Program, at The Ridgeview Institute. As a community relations representative, Tom possesses trenchant insight toward discerning patients’ concerns and directing patients towards the appropriate course of treatment with his extensive knowledge and connections with medical professionals and mental health facilities within the Metro Atlanta Area. Tom’s expert understanding of the financial industry and constant research of the stability of the market has lead to the planning and execution of marketing strategies and program development benefiting hospital staff, board members, and patients. Tom displays leadership skills as a team member, displays the ability to work efficiently with medical and business professionals, and is highly regarded by his colleagues. Tangential to exemplary professional abilities you will find Tom to be compassionate, extremely disciplined, adaptable to diverse situations, hardworking, structurally organized, dependable, and possessing a great sense of humor. Above all, you will discover that Tom is an excellent representative of the community relations representative field. Please contact me with further questions and information concerning Tom Connell. Dr. Ashraf Attalla, MD Director Youth services Ridgeview Institute Assistant Professor of Psychiatry and Behavioral Sciences Emory University School of Medicine Tel: 770.319.8013 Fax: 770.319.8021
Kenneth Frontman
Tom has been a consultant for me in my private practice in Woodstock and in Roswell. In addition he has served as the liaison with Ridgeview Institute. His services have boosted my practice throughout the years, allowing me to make connections with excellent health care providers and sending me referrals for many years. He has taught me the best ways to market my business and offered assistance whenever I have an important practice decision to make. I can say, unequivocally, Tom is the best in the business. In addition, he is of highest character, truly cares about the quality of treatment he directs to patients and is keenly aware of the resources for mental health services in the Atlanta Metro Area. Call me anytime for any more information on Mr. Connell.
Ashraf Attalla , MD
The purpose of this letter is to strongly and without question, recommend Tom Connell as a highly proficient, upmost professional, and genuinely caring community relations representative. I have been professionally associated with Tom for six years in the capacity of Medical Director of the Youth Services Program, at The Ridgeview Institute. As a community relations representative, Tom possesses trenchant insight toward discerning patients’ concerns and directing patients towards the appropriate course of treatment with his extensive knowledge and connections with medical professionals and mental health facilities within the Metro Atlanta Area. Tom’s expert understanding of the financial industry and constant research of the stability of the market has lead to the planning and execution of marketing strategies and program development benefiting hospital staff, board members, and patients. Tom displays leadership skills as a team member, displays the ability to work efficiently with medical and business professionals, and is highly regarded by his colleagues. Tangential to exemplary professional abilities you will find Tom to be compassionate, extremely disciplined, adaptable to diverse situations, hardworking, structurally organized, dependable, and possessing a great sense of humor. Above all, you will discover that Tom is an excellent representative of the community relations representative field. Please contact me with further questions and information concerning Tom Connell. Dr. Ashraf Attalla, MD Director Youth services Ridgeview Institute Assistant Professor of Psychiatry and Behavioral Sciences Emory University School of Medicine Tel: 770.319.8013 Fax: 770.319.8021
Kenneth Frontman
Tom has been a consultant for me in my private practice in Woodstock and in Roswell. In addition he has served as the liaison with Ridgeview Institute. His services have boosted my practice throughout the years, allowing me to make connections with excellent health care providers and sending me referrals for many years. He has taught me the best ways to market my business and offered assistance whenever I have an important practice decision to make. I can say, unequivocally, Tom is the best in the business. In addition, he is of highest character, truly cares about the quality of treatment he directs to patients and is keenly aware of the resources for mental health services in the Atlanta Metro Area. Call me anytime for any more information on Mr. Connell.
Ashraf Attalla , MD
The purpose of this letter is to strongly and without question, recommend Tom Connell as a highly proficient, upmost professional, and genuinely caring community relations representative. I have been professionally associated with Tom for six years in the capacity of Medical Director of the Youth Services Program, at The Ridgeview Institute. As a community relations representative, Tom possesses trenchant insight toward discerning patients’ concerns and directing patients towards the appropriate course of treatment with his extensive knowledge and connections with medical professionals and mental health facilities within the Metro Atlanta Area. Tom’s expert understanding of the financial industry and constant research of the stability of the market has lead to the planning and execution of marketing strategies and program development benefiting hospital staff, board members, and patients. Tom displays leadership skills as a team member, displays the ability to work efficiently with medical and business professionals, and is highly regarded by his colleagues. Tangential to exemplary professional abilities you will find Tom to be compassionate, extremely disciplined, adaptable to diverse situations, hardworking, structurally organized, dependable, and possessing a great sense of humor. Above all, you will discover that Tom is an excellent representative of the community relations representative field. Please contact me with further questions and information concerning Tom Connell. Dr. Ashraf Attalla, MD Director Youth services Ridgeview Institute Assistant Professor of Psychiatry and Behavioral Sciences Emory University School of Medicine Tel: 770.319.8013 Fax: 770.319.8021
Kenneth Frontman
Tom has been a consultant for me in my private practice in Woodstock and in Roswell. In addition he has served as the liaison with Ridgeview Institute. His services have boosted my practice throughout the years, allowing me to make connections with excellent health care providers and sending me referrals for many years. He has taught me the best ways to market my business and offered assistance whenever I have an important practice decision to make. I can say, unequivocally, Tom is the best in the business. In addition, he is of highest character, truly cares about the quality of treatment he directs to patients and is keenly aware of the resources for mental health services in the Atlanta Metro Area. Call me anytime for any more information on Mr. Connell.
Ashraf Attalla , MD
The purpose of this letter is to strongly and without question, recommend Tom Connell as a highly proficient, upmost professional, and genuinely caring community relations representative. I have been professionally associated with Tom for six years in the capacity of Medical Director of the Youth Services Program, at The Ridgeview Institute. As a community relations representative, Tom possesses trenchant insight toward discerning patients’ concerns and directing patients towards the appropriate course of treatment with his extensive knowledge and connections with medical professionals and mental health facilities within the Metro Atlanta Area. Tom’s expert understanding of the financial industry and constant research of the stability of the market has lead to the planning and execution of marketing strategies and program development benefiting hospital staff, board members, and patients. Tom displays leadership skills as a team member, displays the ability to work efficiently with medical and business professionals, and is highly regarded by his colleagues. Tangential to exemplary professional abilities you will find Tom to be compassionate, extremely disciplined, adaptable to diverse situations, hardworking, structurally organized, dependable, and possessing a great sense of humor. Above all, you will discover that Tom is an excellent representative of the community relations representative field. Please contact me with further questions and information concerning Tom Connell. Dr. Ashraf Attalla, MD Director Youth services Ridgeview Institute Assistant Professor of Psychiatry and Behavioral Sciences Emory University School of Medicine Tel: 770.319.8013 Fax: 770.319.8021
Kenneth Frontman
Tom has been a consultant for me in my private practice in Woodstock and in Roswell. In addition he has served as the liaison with Ridgeview Institute. His services have boosted my practice throughout the years, allowing me to make connections with excellent health care providers and sending me referrals for many years. He has taught me the best ways to market my business and offered assistance whenever I have an important practice decision to make. I can say, unequivocally, Tom is the best in the business. In addition, he is of highest character, truly cares about the quality of treatment he directs to patients and is keenly aware of the resources for mental health services in the Atlanta Metro Area. Call me anytime for any more information on Mr. Connell.
Experience
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Pyramid Family Behavioral Healthcare
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United States
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Mental Health Care
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1 - 100 Employee
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Executive Director
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Mar 2018 - Present
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Co-Founder / President
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Jan 2017 - Jul 2017
Engaged by same single investor to adapt behavioral health program from previous company (BioConfirm) and form a new startup company to develop a population & disease management program designed to support the physician in treating patients with comorbid substance use and mental health conditions within the medical practice setting via technology platforms. Directed development of a strategic business plan, devised operational and clinical workflows, and engaged national consulting firms for R&D environment and co-investment. While successful in positioning the venture for launch for the R&D phase, investor decided to shift away from the healthcare industry and return to commercial real estate investment.
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CEO/President | Director of Behavioral Health
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Jan 2016 - Jan 2017
Recruited by a single investor to develop a disease management program for startup company formed to innovate solutions to the Schedule II/III prescription drug epidemic via a behavioral health program (and lab) deployed to physicians via technology platforms. Directed all operational/clinical functions and developed the foundation for a Patient Engagement System including a risk stratification tool (BioInform), patient portal, and multi-state health coaching model (MyHealthBridge). As CEO, led a 28-member team and built a unified culture, achieving early success via strategic goal setting, cost control, and credentialing. Currently leading business wind-down following investor decision to decommission the business (unrelated to performance) pending a future relaunch.Directed development of a strategic business plan and revenue/performance. Led creation of a health and lifestyle model providing clinical insight to the physician and creation of an innovative, tablet-based substance abuse risk assessment tool. Oversaw ground-level credentialing for the program/lab across in-state/out-of-state government (Medicaid) and commercial payors. Integral in pioneering transformative branding delivering an innovative concept by applying diagnostics across a broader spectrum of treatment (patient management) in contrast to a single data point. Turned around a culture of low morale to retain discontented staff prior to downsizing in late 2016.
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Lakeview Behavioral Health
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Chief Executive Officer
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Nov 2015 - Jan 2016
Directed operations, business development, and financial management of two facilities for the second largest behavioral health services provider worldwide: a 50-bed, 60-employee residential program with $6M in revenues and a 70-bed, 260-employee acute care hospital/outpatient treatment center with $26M in revenues. Managed up to 13 department directors and KPIs, program improvement, payor contracts, and JCAHO accreditation and compliance. Directed operations, business development, and financial management of two facilities for the second largest behavioral health services provider worldwide: a 50-bed, 60-employee residential program with $6M in revenues and a 70-bed, 260-employee acute care hospital/outpatient treatment center with $26M in revenues. Managed up to 13 department directors and KPIs, program improvement, payor contracts, and JCAHO accreditation and compliance.
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Blue Ridge Mountain Recovery Center
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Åland Islands
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Hospitals and Health Care
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1 - 100 Employee
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Chief Executive Officer
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Mar 2015 - Nov 2015
Increased revenue 9%/EBITDA 12% by expanding referral portfolio, increasing payor contracted rates and level-of-care authorizations, and reducing census fluctuations. Salvaged Blue Cross Blue Shield of Georgia contract, negotiating an escalation of rates clause and a detoxification rate, the facility’s first in its three-year history. Increased program authorization rate across all levels of care and for longer lengths of stay. Achieved a 400+% increase in the authorization rate for the highest level of care (Residential). Developed 2016 strategic plan, created multiyear, $18M capital improvement plan; and continued progress on facility expansion from regional Board of Commissioners. Recruited new talent (including five directors) to revitalize programming, business growth, and service delivery. Reduced risk exposure via new safety/medical protocols; negotiated pay-for-performance contract with Aetna.
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CRC Health Group
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Hospitals and Health Care
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400 - 500 Employee
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Georgia Regional Outreach Specialist - Sierra Tucson, Four Circles Recovery, & Aspen Education Group
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Jan 2012 - Mar 2015
CRC Health Group Self-pay Division representing SIerra Tucson, Four Circles Recovery Center, & Aspen Education GroupDevelop, execute, and refine marketing plans congruent with company strategic goals for two unique lines of business within the Georgia market Identify market changes, industry trends, and market share opportunitiesEvaluate response to efforts and activities to optimize return on investment and within budgetProvide patient case management from admission through discharge to provide for continuity of care and superior treatment outcomesEnsure a concierge level of service to the professional and public communitiesInitiate professional, community outreach activities, and conduct several Atlanta networking groupsFacilitate Performance Improvement, Quality Assurance, and Program DevelopmentHonors & Awards:o East Coast Regional Outreach Specialist of the Year 2012o Extra Mile Award Q2 2012Accomplishments:o Co-developed the company Regional Outreach Specialist Competency Modelo AEG Admission Consultation Group Membero Developed Continuing Care Programs for ST and AEG
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CEO & Founder
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Jan 2006 - Mar 2015
Consulting, market analysis, business development and marketing plans, business expansion and strategic growth plans, acquisition, funding, focus on medical, mental health, and research industries. Consulting, market analysis, business development and marketing plans, business expansion and strategic growth plans, acquisition, funding, focus on medical, mental health, and research industries.
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Sierra Tucson
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United States
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Mental Health Care
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100 - 200 Employee
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Clinical Outreach Coordinator
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Sep 2011 - Dec 2011
Develop and execute marketing plan for the Georgia market to enhance the presence of the Sierra Tucson brandIdentify market changes, industry trends, and market share opportunitiesProvide patient case management from admission through discharge to provide for continuity of care and superior treatment outcomesInitiate professional, community outreach activities, and conduct several Atlanta networking groupsFacilitate Performance Improvement, Quality Assurance, and Program Development
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Ridgeview Institute
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Community Relations Representative
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Apr 1998 - Aug 2011
Develop and execute marketing plan congruent to hospital strategic plan and budgetManage existing accounts, develop new accounts, identify target market segmentsFacilitate Performance Improvement, Quality Assurance, and Program Development Identify market changes, industry trends, and market share opportunitiesInitiate professional and community outreach activitiesConduct or consult with several Atlanta networking groupsConsistent high sales yield, low cost per admission Social networking and mediaDeveloped and moderate professional networking groupsContract development and executionServe on Advisory Boards
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Access Center/Supervisor
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Feb 1993 - Apr 1998
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Treatment Plan Coordinator/Preceptor
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Mar 1990 - Mar 1993
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Education
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1986 - 1988
Appalachian State University
B.S., Clinical Psychology -
1984 - 1986
Lees-McRae College
A.S., Natrual & Physical Sciences
Community
