Senior Manager

• Oct 2019 - Present

Sales Manager

• Jan 2018 - Present

An established sales professional with significant business development and relationship management experience within the financial services industry. Sales Manager, Isle of Man at Conister Bank where I am responsible for maintaining and developing existing and new customers through appropriate propositions, ethical sales methods and relevant internal liaison, in order to optomise quality of service, business growth and customer satisfaction. At Conister Bank we live by a set of values that underpin everything we do.We believe:•Banks should be on your side and put the customer first every time – that's why we try and find you solutions that suit you rather than sell you products that don't.•You should be able to speak to anyone in the team directly – that's why we don't operate telephone menu systems or remote call centres, and why you can find the contact details of all our key decision-makers on our website.•Banks should be embedded in the local community – that's why we are head quartered in the Isle of Man and why our staff proactively work to create positive change.

Relationship Manager

• Feb 2017 - Oct 2017

• Handle Asset Finance for business clients and the general consumer base. • Administer effective and beneficial relationships with both the car dealer network and the client base. • Fulfil targets each month, to date have not lost any clients. • Handle Asset Finance for business clients and the general consumer base. • Administer effective and beneficial relationships with both the car dealer network and the client base. • Fulfil targets each month, to date have not lost any clients.

Assistant Relationship Manager

• Jan 2015 - Feb 2017

• Served as the first point of contact for all phone calls, email and walk in enquiries. Aided the Relationship Manager and Area Director with their clients and current deals working towards financial goals. • Processed applications efficiently while overseeing 300 business clients and 500 personal clients. • Investigated and pursued new business opportunities and jointly attended customer meetings with the Bank Relationship Manager to inform customers of funding opportunities. • Mitigate business risk while dealing with customer arrears, including interaction with clients and companies submitting court paperwork.

Customer Advisor

• Aug 2004 - Jan 2015

NATWEST (MERGED WITH RBSI), DOUGLAS, ISLE OF MAN, Nov 2013 - Jan 2015 CUSTOMER ADVISER • Advised in the transition from RBSI to Natwest and preserved the branch targets. • Enabled achievement of 103% of the sales target my first year. • Prioritized credit applications while juggling two lending systems to meet deadlines, maintaining awareness of credit policy and client circumstance to ensure business growth. IOM BANK, REGENT STREET, ISLE OF MAN, JANUARY 2007 TO NOVEMBER 2013 CUSTOMER ADVISER • Hit the branch target consistently on a weekly basis as main sales driver at the branch. • Facilitated meetings and workshops to motivate fellow staff and improve lead generation. • Built successful and fruitful relationships with both clients and staff members while processing a steady stream of credit applications and referring clients to the lending unit. • Educated and supported clients unable to acquire loans on a first attempt, earning their trust and ensuring referrals.

Cashier, Head Cashier, Customer Service Officer

• Mar 2002 - Jan 2007

IOM BANK, PROSPECT TERRACE, ISLE OF MAN, JANUARY 2006 TO JANUARY 2007 CUSTOMER SERVICE OFFICER • Guaranteed fulfillment of branch target product sales through a sales point system. • Contributed significantly to achievement of over 100% of branch target each quarter. • Supervised branch operations in the absence of the manager. RBS INTERNATIONAL, DOUGLAS, ISLE OF MAN, MARCH 2002 TO JANUARY 2006 CUSTOMER SERVICE OFFICER, August 2005 to January 2006 • Opened client accounts, handled loan applications, and fielded complaints and general queries to build and perpetuate excellent client relationships. • Coached and guided other staff within the branch team. On what topics/duties? HEAD CASHIER, April 2004 to August 2005 • Oversaw 4 staff members, continuously training and guiding them to develop their roles. • Monitored till and branch safe balances whilst reconciling branch suspense accounts and dealing with client complaints on a strict time limit. CASHIER, March 2002 to April 2004 • Cultivated positive client relationships as a new cashier. • Expanded knowledge of other bank departments while training to become head cashier at the branch