Experience

TrustFlow Digital Solutions (Acquired by Docufree)

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Director of Operations

  • Dec 2011 - Present

  Document information lifecycle solutions provider / Business Process Outsourcing (BPO) for output, capture, digital mailroom, hosting and document retention services. Clients span the insurance, healthcare and higher education verticals. Director of Operations: • Committed to partnering with customers to identify cost management opportunities and implementing process improvement strategies that exceeds service level agreements. • Managed multi departmental production facility with $12M million annual sales and 75+ employees. • Managed $6 million dollar national account for transactional print and mail of business critical fulfillment. • Developed supply forecasting tool to track monthly expenses resulting in 33% annual supply savings. • Dedicated to customer centricity being the single greatest product offering. • Able to effortlessly leverage internal and external resources at all levels to attain the desired results. • Proficient at supporting the project delivery as measured against key metrics, milestones and contractual obligations. • Partnered with executive sales team increasing annual sales $600,000 through solutions based offerings. Client Solutions Manager: • Managed team of client service representatives supporting the North Carolina division, Northeast division and near shore customer support groups. • Developed metric reporting and quarterly business review process for ongoing client management. • Worked in tandem with Project Management and Operations teams to manage process development and on boarding of critical fulfillment for North Carolina’s largest healthcare insurance provider.



ARC Document Solutions

• United States
• Printing Services
• 700 & Above Employee

• Account Executive

  • Jan 2011 - Dec 2011

  Worlds leading provider of cloud based document management solutions including construction document management and distribution, legacy document archival management, Managed Print Services, and small and large format print on demand offerings. Account Executive: • Business development and account management for regional client base. • Responsible for identifying and developing organic growth opportunities and introducing suite of SaaS product offerings to streamline client operations and maximize efficiencies. • Added twenty-two active new accounts to the regional portfolio through cold calling, existing client development and referrals. • Adept at engaging corporate resources to close packaged business solutions. • Worked collaboratively with operations team to provide quality products exceeding customer expectations with on time delivery.



FedEx Office

• United States
• Printing Services
• 700 & Above Employee

• Senior Center Manager

  • Oct 1995 - Jun 2010

  Retail operation providing customers and businesses with a broad portfolio of small and large format print offerings, direct mail, shipping solutions, e-commerce order submission, and other business services. Senior Manager: • Adept at maximizing efficiencies and addressing constantly evolving demands while delivering the highest quality product. • Ranked #12 out of 1500 corporate locations in aggregate performance fiscal year 2006, #18 in 2007 and #26 in 2001. • Led retail operation to double-digit sales growth by instilling a culture of “yes we can”. • Managed retail operations to sixty consecutive profitable quarters by focusing on the customer, corporate initiatives and continual process improvement analysis • Selected by Executive Management to manage centralized production facility responsible for 50% of total district sales resulting in increased customer retention due to quality and on-time delivery • Conceived fulfillment program managing the production, archival, and multi-point distribution of Fortune 100 corporate training curriculum delivering 100% accuracy over four years. • Adjusted price point of highest margin product resulting in 200% increase in product sales • Propelled under achieving retail location to Top 50 out of 1500 retail locations