Experience

International Association of Facilitators (IAF)

• Canada
• Professional Training and Coaching
• 1 - 100 Employee

• Certification Coordinator - Recertification

  • Apr 2021 - Present

  - Assist in the Recertification process for the Facilitators of IAF. - Connect applicants to assessors by sending applications to review. - Schedule interviews between Assessors and Applicants. - Communicate with Applicants to support in the Recertification process. - Assist in the Recertification process for the Facilitators of IAF. - Connect applicants to assessors by sending applications to review. - Schedule interviews between Assessors and Applicants. - Communicate with Applicants to support in the Recertification process.



Managing Matters Inc.

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• Certification & IT Specialist

  • Apr 2021 - Present

  Communication, Correspondence & General Account Management: - Assistance with client communications (production of newsletters, announcements and membership communications for clients). - Website updates and overall management. - Preparing and reviewing correspondence in response to member or board issues and initiatives. - Ensuring that responses are in keeping with the client expectations and standards. - Maintaining open dialogue with all clients to ensure satisfaction and monitoring of needs and requirements. - Reviewing all documents for content, spelling and grammar. - Recommending changes for clients's projects and operation. - Supporting on administrative duties.



International Association for Strategy Professionals

• Non-profit Organizations
• 1 - 100 Employee

• Certification Coordinator

  • May 2021 - Dec 2021

  Certification Management - Provide administrative support to organizers and candidates associated with a specified certification/accreditation program. - Manage all enquiries from candidates and prospective candidates. - Liaise with relevant stakeholders to: a) Share information about applicants and b) Organize times, dates, resources etc. - Monitor all applications and enrolment numbers; gather statistics. - Maintain and update candidate records. - Assist in planning and following up on scheduled events/testing cycles. - Maintain course/assessment documentation to ensure it is up-to-date. - Coordinate examination and assessment procedures. - Purchase resources as required, print and mail certificates and candidate communications. - Ensure KPIs outlined in the certification department are being met.



CSME Canadian Society of Medical Evaluators

• Canada
• Medical Practices

• Certification Coordinator

  • Jun 2021 - Nov 2021

  - Provide information for CMLE and C-CAT Certification to Applicants. - Schedule Exams, Courses and communicate with Applicants. - Support in planning CMLE/C-CAT Courses and Exams. - Create Certificates to send to Applicants. - Support in Webinar, Membership, and general inquiries. - Provide information for CMLE and C-CAT Certification to Applicants. - Schedule Exams, Courses and communicate with Applicants. - Support in planning CMLE/C-CAT Courses and Exams. - Create Certificates to send to Applicants. - Support in Webinar, Membership, and general inquiries.



Instacart

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Personal Shopper

  • Sep 2020 - Mar 2021

  · Working in-store at Real Canadian Superstore location, pick groceries and household items for customer’s orders with great care to ensure accuracy, freshness. · Communicating with customers about changes to orders and fulfilling special requests, making sure to achieve high customer satisfaction. · Maintaining working station and staging area in best cleanliness and order according to health and safety guidelines. · Developed time-management, customer service, communication, and problem-solving skills.



The CG Group

• Public Relations and Communications Services
• 1 - 100 Employee

• I.T / Digital Communications Support & Office Administration

  • Sep 2019 - Nov 2020

  · Train and support new co-op students with current platforms, office procedures. · Work on office administration and digital communication duties for a managing firm. · Duties include event management tasks for some associations across Ontario includes name badges managing, attendee managing, bag stuffing, venue site-visiting, making invoices/payments for exhibitors/sponsors, and monitoring volunteers/activities at the event. · Perform payroll on QuickBooks Online with some basic AP/AR, invoicing, making payment, bank reconciliation, journal entry, and account managing. · Perform all office administration tasks when needed include answer the phone, prepare the presentation, work on file management, and manage all office duties. · Send E-blasts, announcements, posting on association websites. · Troubleshoot and solve some IT-related issues for the whole office include software and hardware issues. · Work on graphics design includes creating poster, banner, brochures, and new logo for new associations/clients. · Developed event management, communication, work discipline, accounting, designing and time management skills.



Toronto Transit Commission (TTC)

• Urban Transit Services
• 700 & Above Employee

• Customer Service Representative

  • Jan 2019 - Sep 2019

  · Working at the assigned subway station to support customers when TTC has projects. · Answering questions, guiding people to the destination, helping newcomers to familiar with the public transport in Toronto. · Developed work discipline, customer service, and verbal communication skills. · Working at the assigned subway station to support customers when TTC has projects. · Answering questions, guiding people to the destination, helping newcomers to familiar with the public transport in Toronto. · Developed work discipline, customer service, and verbal communication skills.



Nimble Information Strategies Inc.

• Canada
• Information Technology & Services
• 1 - 100 Employee

• Quality Control Clerk

  • Jul 2019 - Aug 2019

  · Verifying and sorting ODSP documents quality after scanning from Government across Ontario.· Ensuring the quality of every scanned document as well as indexing documents to various type.· Developed documentation quality control, work discipline, and time management skills.

• Data Entry Clerk

  • Jun 2019 - Jul 2019

  · Keying and verifying students’ answer booklets of EQAO Language and Mathematics Assessment Tests · Duties include ensuring precise and timely entry of multiple-choice answers in numerical values as well as organizing booklets in proper order. Average entry speed: 100 up to 330+ booklets (each has 40+ entries) per hour.· Developed data entry, work discipline, organizing workspace, and time management skills.



Usewalter

• Canada
• Information Technology & Services
• 1 - 100 Employee

• Delivery Coordinator

  • Feb 2019 - Mar 2019

  - Work in a team of 2 to 3 people to deliver food in downtown Toronto, mainly in the PATH and working on the operation of the company as this company is a start-up. - Developed customer service, teamwork and communication skills. - Work in a team of 2 to 3 people to deliver food in downtown Toronto, mainly in the PATH and working on the operation of the company as this company is a start-up. - Developed customer service, teamwork and communication skills.



Softchoice

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• Event Assistant

  • Jan 2019 - Jan 2019

  · Working in a team of 8 people to support 1300 visitors from the US and across Canada in Softchoice Kick-Off 2019 with registration, lead scanning, luggage storage at Sheraton Hotel Center. Support visitors with other duties during the event. · The visitors are satisfied with the services provided and qualification that after the event end. · Developed customer service skill, leadership, and multitasking skills as well as experience in working in large events. · Working in a team of 8 people to support 1300 visitors from the US and across Canada in Softchoice Kick-Off 2019 with registration, lead scanning, luggage storage at Sheraton Hotel Center. Support visitors with other duties during the event. · The visitors are satisfied with the services provided and qualification that after the event end. · Developed customer service skill, leadership, and multitasking skills as well as experience in working in large events.



MIT Consulting

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Computer Technical Specialist

  • Dec 2018 - Jan 2019

  • Perform diagnostics on PCs and peripheral equipment to troubleshoot problems • Install and upgrade PC components such as network cards, memory chips, and disk drives • Maintain and repair Windows 7 and Windows 10 operating systems • Assess clients technical problems and provided technical assistance for Windows operating systems • Resolve difficult user problems associated with operating systems and software errors • Install and administer Windows NT and Novell Netware networks • Create users and login scripts, install operating systems, workstations and print servers to serve growing client populationgure PC memory and network drivers • Working in a team of 5 to 6 people in total to disconnecting and reconnecting computers and technology equipment for relocation. Sometimes working on setting up the computer software and office for companies. Make some changes based on the requirement of customers during working. • The partners are satisfied with the services and qualification that provided and all the work finish on time as well as met they're needed. • Developed work discipline, customer service skill, multitasking skill and experience in working with computer hardware/software/equipment and some mechanic skills.