Experience

Planteria Group

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Exterior Service Manager

  • Jun 2023 - Present



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Trading Manager (CTM)

  • Nov 2020 - Jun 2023



BrightHouse

• United Kingdom
• Retail
• 400 - 500 Employee

• Field Operations Manager

  • Jun 2016 - Nov 2020

  Currently co-ordinating the daily delivery of customer service in line with the agreed SLA’s through the field teams, ensuring they are achieved in a safe, efficient and customer focused manner. Leading, managing, motivating and engaging with the field teams ensuring clarity of standards and expectations. Ensuring utilization of the field teams is at the optimum levels to achieve productivity targets. - Planning appropriate resourcing within the field service team… Show more Currently co-ordinating the daily delivery of customer service in line with the agreed SLA’s through the field teams, ensuring they are achieved in a safe, efficient and customer focused manner. Leading, managing, motivating and engaging with the field teams ensuring clarity of standards and expectations. Ensuring utilization of the field teams is at the optimum levels to achieve productivity targets. - Planning appropriate resourcing within the field service team through effective recruitment selection, development and coaching. - Promoting health and safety standards, ensuring compliance with statutory requirements. I was also responsible for undertaking full risk assessments, detailed investigations and ensuring follow up actions were competed relating to accidents and near misses. - Maintaining audit compliance standards through regular debrief process. - Developing effective relationships with Store Managers to run an effective service to both internal and external customers. - Analyzing information, reporting field service performance and identifying areas of development/improvement. - Ensuring compliance to all fleet related company, legal and mandatory requirements. This to include driver hours and fleet maintenance, and maintaining accurate records. Show less Currently co-ordinating the daily delivery of customer service in line with the agreed SLA’s through the field teams, ensuring they are achieved in a safe, efficient and customer focused manner. Leading, managing, motivating and engaging with the field teams ensuring clarity of standards and expectations. Ensuring utilization of the field teams is at the optimum levels to achieve productivity targets. - Planning appropriate resourcing within the field service team… Show more Currently co-ordinating the daily delivery of customer service in line with the agreed SLA’s through the field teams, ensuring they are achieved in a safe, efficient and customer focused manner. Leading, managing, motivating and engaging with the field teams ensuring clarity of standards and expectations. Ensuring utilization of the field teams is at the optimum levels to achieve productivity targets. - Planning appropriate resourcing within the field service team through effective recruitment selection, development and coaching. - Promoting health and safety standards, ensuring compliance with statutory requirements. I was also responsible for undertaking full risk assessments, detailed investigations and ensuring follow up actions were competed relating to accidents and near misses. - Maintaining audit compliance standards through regular debrief process. - Developing effective relationships with Store Managers to run an effective service to both internal and external customers. - Analyzing information, reporting field service performance and identifying areas of development/improvement. - Ensuring compliance to all fleet related company, legal and mandatory requirements. This to include driver hours and fleet maintenance, and maintaining accurate records. Show less



Tascor Services Ltd

• Heathrow

• Service Delivery Manager

  • Jun 2008 - May 2016

  Tascor are responsible for the escort and transportation of those detained in the United Kingdom under the Immigration Act. Tascor oversee the safe custody, security and welfare of detainees in designated holding rooms, short term holding facilities, in vehicles and while on escort. Based at Heathrow Airport where I manage 122 staff including 10 Duty Operations Managers. I currently oversee the day to day management of our operation at Heathrow, ensuring all 5 Terminals are resourced and… Show more Tascor are responsible for the escort and transportation of those detained in the United Kingdom under the Immigration Act. Tascor oversee the safe custody, security and welfare of detainees in designated holding rooms, short term holding facilities, in vehicles and while on escort. Based at Heathrow Airport where I manage 122 staff including 10 Duty Operations Managers. I currently oversee the day to day management of our operation at Heathrow, ensuring all 5 Terminals are resourced and able to deliver the volume of work instructed by Border Force and the Home Office. • Audit Management control. • Produce reports, documents and information on a regular and ad-hoc basis. • Liaise with staff and external agencies to develop local practices. • Lead, motivate and monitor staff in order to develop and improve their skills so customer expectation is met. • Monitor and advise on operating procedures to ensure a safe and secure working environment is provided for employees and detainee welfare, and control is maintained. • Ensure all security procedures are adhered to both at Heathrow and national escorting. • Conflict Management, dealing with grievances, disciplinaries & team meetings to improve the workplace. • Engage with the national training courses discussing different scenarios and Q&A. • Operating within the agreed budget structure and finding solutions to be cost effective Show less Tascor are responsible for the escort and transportation of those detained in the United Kingdom under the Immigration Act. Tascor oversee the safe custody, security and welfare of detainees in designated holding rooms, short term holding facilities, in vehicles and while on escort. Based at Heathrow Airport where I manage 122 staff including 10 Duty Operations Managers. I currently oversee the day to day management of our operation at Heathrow, ensuring all 5 Terminals are resourced and… Show more Tascor are responsible for the escort and transportation of those detained in the United Kingdom under the Immigration Act. Tascor oversee the safe custody, security and welfare of detainees in designated holding rooms, short term holding facilities, in vehicles and while on escort. Based at Heathrow Airport where I manage 122 staff including 10 Duty Operations Managers. I currently oversee the day to day management of our operation at Heathrow, ensuring all 5 Terminals are resourced and able to deliver the volume of work instructed by Border Force and the Home Office. • Audit Management control. • Produce reports, documents and information on a regular and ad-hoc basis. • Liaise with staff and external agencies to develop local practices. • Lead, motivate and monitor staff in order to develop and improve their skills so customer expectation is met. • Monitor and advise on operating procedures to ensure a safe and secure working environment is provided for employees and detainee welfare, and control is maintained. • Ensure all security procedures are adhered to both at Heathrow and national escorting. • Conflict Management, dealing with grievances, disciplinaries & team meetings to improve the workplace. • Engage with the national training courses discussing different scenarios and Q&A. • Operating within the agreed budget structure and finding solutions to be cost effective Show less



G4S

• United Kingdom
• Security and Investigations
• 700 & Above Employee

• Controller

  • Jul 2003 - Jun 2008

  • The planning of requests received from the Home Office utilising both dedicated and additional national resources when required. • Ensure accurate records are maintained using the IT solution and other systems available. • Good time management and robust negotiating capabilities. • Ensure the accuracy of tasking and update all stakeholders of changes within an area of responsibility. • Monitor progress of routes throughout the day, by the use of Airwave, Fleetstar Tracking and… Show more • The planning of requests received from the Home Office utilising both dedicated and additional national resources when required. • Ensure accurate records are maintained using the IT solution and other systems available. • Good time management and robust negotiating capabilities. • Ensure the accuracy of tasking and update all stakeholders of changes within an area of responsibility. • Monitor progress of routes throughout the day, by the use of Airwave, Fleetstar Tracking and telephone communication. • Input of transactions of moves on the IT solution – WIDES • A thorough understanding of the importance and implications of the contract via service credits. • Co-ordinate the range of In Country and Overseas moves ensuring Home Office demands are met in line with contractual agreements utilising the planning calendar • Liaise with DOM/DM regarding any issues or incidents. Provide solutions, in liaison with the DOM/DM, SDM, Regional Managers, OSM and any other stakeholders as appropriate. • Liaise with the Children’s Safeguarding Manager and Family Returns Manager to ensure every move is planned and prepared effectively. Show less • The planning of requests received from the Home Office utilising both dedicated and additional national resources when required. • Ensure accurate records are maintained using the IT solution and other systems available. • Good time management and robust negotiating capabilities. • Ensure the accuracy of tasking and update all stakeholders of changes within an area of responsibility. • Monitor progress of routes throughout the day, by the use of Airwave, Fleetstar Tracking and… Show more • The planning of requests received from the Home Office utilising both dedicated and additional national resources when required. • Ensure accurate records are maintained using the IT solution and other systems available. • Good time management and robust negotiating capabilities. • Ensure the accuracy of tasking and update all stakeholders of changes within an area of responsibility. • Monitor progress of routes throughout the day, by the use of Airwave, Fleetstar Tracking and telephone communication. • Input of transactions of moves on the IT solution – WIDES • A thorough understanding of the importance and implications of the contract via service credits. • Co-ordinate the range of In Country and Overseas moves ensuring Home Office demands are met in line with contractual agreements utilising the planning calendar • Liaise with DOM/DM regarding any issues or incidents. Provide solutions, in liaison with the DOM/DM, SDM, Regional Managers, OSM and any other stakeholders as appropriate. • Liaise with the Children’s Safeguarding Manager and Family Returns Manager to ensure every move is planned and prepared effectively. Show less



Irish Express Cargo

• Poyle, Colnbrook

• Transport Controller

  • Nov 1999 - Jul 2003

  A specialist company handling freight movements to Ireland, Northern Ireland and the mainland UK. • Allocation and distribution of collection schedules • Budget control for the fleet vehicles • Analysis of mapping and delivery routes • Ensure open communication channels between all departments A specialist company handling freight movements to Ireland, Northern Ireland and the mainland UK. • Allocation and distribution of collection schedules • Budget control for the fleet vehicles • Analysis of mapping and delivery routes • Ensure open communication channels between all departments