Employee Relations Generalist

• Oct 2023 - Present

Human Resources Generalist

• Feb 2023 - Oct 2023

Human Resources Coordinator

• May 2022 - Feb 2023

Manager (Operations & Employee Management)

• Jul 2018 - May 2022

• Managed a team of 4 Supervisors and Team Leaders responsible for employee relations and team performance for site staff by establishing clear performance goals and metrics, defining expectations/core values, providing ongoing training and development, and offering timely performance feedback and coaching. • Recruited, hired, and trained all employees, delegating and empowering employees to manage and be accountable for daily operations of their respective areas. • Accountable for human… Show more • Managed a team of 4 Supervisors and Team Leaders responsible for employee relations and team performance for site staff by establishing clear performance goals and metrics, defining expectations/core values, providing ongoing training and development, and offering timely performance feedback and coaching. • Recruited, hired, and trained all employees, delegating and empowering employees to manage and be accountable for daily operations of their respective areas. • Accountable for human resources activities, including employee relations, talent management, payroll, labor cost management, onboarding and offboarding, and maintaining the HRIS system by creating and updating employee records. 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬 • Increased customer satisfaction scores to 90% from 70% by focusing on employee training and engagement. • Assisted in a 10% reduction of labor costs through better staff selection and training. • Consistently achieved 95% staffing goal • Reduced recruiting and hiring costs by retaining 30% (up from 10%) of seasonal employees • Transformed safety performance, reducing claims by 75% and associated costs by $100K+ • Created an effective hiring strategy to facilitate the hiring of 120+ seasonal and year-round employees during tenure. Show less • Managed a team of 4 Supervisors and Team Leaders responsible for employee relations and team performance for site staff by establishing clear performance goals and metrics, defining expectations/core values, providing ongoing training and development, and offering timely performance feedback and coaching. • Recruited, hired, and trained all employees, delegating and empowering employees to manage and be accountable for daily operations of their respective areas. • Accountable for human… Show more • Managed a team of 4 Supervisors and Team Leaders responsible for employee relations and team performance for site staff by establishing clear performance goals and metrics, defining expectations/core values, providing ongoing training and development, and offering timely performance feedback and coaching. • Recruited, hired, and trained all employees, delegating and empowering employees to manage and be accountable for daily operations of their respective areas. • Accountable for human resources activities, including employee relations, talent management, payroll, labor cost management, onboarding and offboarding, and maintaining the HRIS system by creating and updating employee records. 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬 • Increased customer satisfaction scores to 90% from 70% by focusing on employee training and engagement. • Assisted in a 10% reduction of labor costs through better staff selection and training. • Consistently achieved 95% staffing goal • Reduced recruiting and hiring costs by retaining 30% (up from 10%) of seasonal employees • Transformed safety performance, reducing claims by 75% and associated costs by $100K+ • Created an effective hiring strategy to facilitate the hiring of 120+ seasonal and year-round employees during tenure. Show less

Human Resources | Employee Relations

• Nov 2007 - May 2022

• Partnered with market leaders to identify and diagnose development obstacles within the management team and location environment. • Provided consultation, guidance, and coaching to supervisors, managers, and executive team to address employee behavior and performance concerns, and designed performance improvement plans to bring employee performance to satisfactory levels. • Ensured team training and compliance with company policies, state labor laws, and federal regulations to prevent… Show more • Partnered with market leaders to identify and diagnose development obstacles within the management team and location environment. • Provided consultation, guidance, and coaching to supervisors, managers, and executive team to address employee behavior and performance concerns, and designed performance improvement plans to bring employee performance to satisfactory levels. • Ensured team training and compliance with company policies, state labor laws, and federal regulations to prevent and detect rule violations and protect the organization from fines and lawsuits. • Liaised with company leadership in all aspects of new store openings, ensuring staff selection, training, and operational start-up success. • Partnered with managers on salary reviews, promotions, annual performance reviews, and employee relations by providing managers with the necessary tools to ensure evaluations were completed within the appropriate time frame. • Maintained the HRIS system, including updating employee records for compliance/administration, payroll, scheduling, and tracking training/certifications, including ensuring managers remain current with company required certifications. • Implemented and executed strict payroll expense monitoring routines to ensure predictable, consistent adherence to payroll budgets and avoidance of overtime spending. • Conducted employee and customer complaint investigations, including complex matters, consulting with legal and senior leadership to make sound, timely recommendations for management action. • Thorough knowledge of federal I-9 and W-2 laws and proper completion of paperwork for both. • Led annual HR refresher to review policies, including sexual harassment, discrimination, wage laws, and lawful employee termination. • Assisted with benefits administration, including answering questions for employees (elected benefits, FMLA, ADA).

Training | Development | Succession Planning

• 2007 - May 2022

• Led and motivated a regional team of trainers, training instructors and supervisors on techniques for managing employees, improving operational performance, developing staff, and increasing employee retention. • Interviewed, hired, trained, and onboarded employees, setting high expectations and explaining the job requirements to focus on the need for providing impeccable customer service. • Conducted GAP analysis to identify training gaps and formulated training seminars several times a… Show more • Led and motivated a regional team of trainers, training instructors and supervisors on techniques for managing employees, improving operational performance, developing staff, and increasing employee retention. • Interviewed, hired, trained, and onboarded employees, setting high expectations and explaining the job requirements to focus on the need for providing impeccable customer service. • Conducted GAP analysis to identify training gaps and formulated training seminars several times a year for regional management and staff to meet additional training needs. • Developed and coordinated learning opportunities and strategic initiatives to educate and equip managers with the necessary tools for effective staff leadership. • Oversaw and supported the training and development of all new and existing managers, including facilitating leadership courses to develop MITs, and selecting and developing management teams. • Facilitated and participated in cross-functional groups to develop key initiatives to improve organizational performance. • Created testing and evaluation procedures to assess performance before, during, and after training sessions. • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction, and performance. • Utilized learning management systems to achieve growth objectives and attainment of organizational mission. • Recommend solutions to improve program success rates and provide skill enhancement to increase retention and engagement. • Facilitated classroom, online, and e-learning training events for both associate and management level education and led rollouts of the company's new initiatives. • Advised and coached employees with their Individual Developmental Plans, including both personal and professional goals.

Talent Management | Staffing | Retention

• 2007 - May 2022

• Developed and implemented talent management and recruiting programs tailored to the unique needs of each location and initiated actions to promote diversity and positive community relations. • Created and executed sourcing strategies to increase applicant flow to support full-time and seasonal high volume hiring, including job postings, sourcing, screening resumes and candidates, negotiating offers, performing background checks, onboarding, and orientation. • Built and maintained… Show more • Developed and implemented talent management and recruiting programs tailored to the unique needs of each location and initiated actions to promote diversity and positive community relations. • Created and executed sourcing strategies to increase applicant flow to support full-time and seasonal high volume hiring, including job postings, sourcing, screening resumes and candidates, negotiating offers, performing background checks, onboarding, and orientation. • Built and maintained relationships with area organizations, community groups, and universities to build a diverse pool of applicants. • Assisted with employee engagement and recognition programs to increase employee engagement and satisfaction. • Coordinated recruiting events to generate applicant flow at both associate and management levels. • Increased employee engagement scores year after year through an emphasis on development, continuous communication, follow up, focus groups, and a strong commitment to ensuring management maintained an open-door policy. • Coordinated associate recognition programs, including performance, customer engagement, and anniversary recognitions.

Training General Manager / Regional Training Manager

• 2009 - 2018

• Coordinated comprehensive training and development programs for ~10 locations and ~500 employees through the Central Florida region, creating and facilitating various training initiatives and programming to support successful field operations. • Developed strategies for proper training and development of managers and employees to optimize performance and drive productivity in each location and provided human resources support at a location level, including employee/personnel file… Show more • Coordinated comprehensive training and development programs for ~10 locations and ~500 employees through the Central Florida region, creating and facilitating various training initiatives and programming to support successful field operations. • Developed strategies for proper training and development of managers and employees to optimize performance and drive productivity in each location and provided human resources support at a location level, including employee/personnel file management, payroll, labor costs accountability, and onboarding/offboarding processes. 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬 • Oversaw training matrices for multiple locations and boosted employee cross-training from 50% to 90% • Reduced turnover rate from 50% to 10% in one year through enhanced recruiting and engagement tactics, professional development, and mid-level management coaching • Exceeded 45% internal promotion rate spearheading 20+ promotions into leadership roles • Successfully led group training classes for new location start-up employees ~3 times a year and ~60 new hires annually, preparing them to manage operational success and developing them to become future leaders in the organization. • Managed and oversaw all assignments, and performance management of more than 30 SITs, 15 MITs, and 6 GMs, ensuring successful team and location operations. • Created 30, 60, and 90-day employee experience survey for new hires to gauge the new hire experience; Collected data and gained valuable insight into employee concerns and issues. • Developed a crew of 60 associates that were 30% cross-trained in 3 positions or more to 90% within 3 months. • Trained/coached management team on interviewing, hiring, and time management, reducing onboarding time 20%. • Pioneered Management Training process providing hands-on exposure to all functions of the business units; reducing the learning curve for employees promoted into key positions by 25%.

Manager

• 2008 - 2009

• Supervised daily operational and employee relations activities leading a team of 6 Assistant Managers and Shift Managers and 34 team members focused on increasing sales, providing customer service excellence, and managing labor development and costs. • Led tactical and long-term strategic human resources activities to improve operational performance, including employee relations, training and hiring initiatives, payroll and scheduling management, onboarding/offboarding, and regulatory… Show more • Supervised daily operational and employee relations activities leading a team of 6 Assistant Managers and Shift Managers and 34 team members focused on increasing sales, providing customer service excellence, and managing labor development and costs. • Led tactical and long-term strategic human resources activities to improve operational performance, including employee relations, training and hiring initiatives, payroll and scheduling management, onboarding/offboarding, and regulatory compliance. • Increased staff efficiency and productivity by 15% by developing people and teams. Simultaneously, cut labor costs by 10%, and decreased staff turnover. • Reduced labor 10% by cross-training and putting the right people in the right places. • Consistently increased employee morale by 20% through developing and implementing employee engagement initiatives and other collaborative efforts. • Consistently scored in the upper 5 percentile on all internal and regulatory compliance audits.

Assistant Manager

• 2007 - 2008