Experience

Charge my Street
• United Kingdom
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee
• Marketing Officer

  • Jun 2021 - Present


CYBERMOOR LIMITED

• Technology, Information and Internet

• Project Officer

  • Apr 2021 - Present

  After my year of research working alongside Charge My Street, I successfully started working for its sister organisation Cybermoor Ltd. My role involves overseeing amazing projects such as SOSCI, REVUP and MANY to improve Electric Vehicle infrastructure as well as integrating 5G connectivity in remote areas. I solely run all social media for three different community benefit societies as well as create newsletters and organise events. I work closely with different local authorities to complete tasks to install electric vehicle chargepoints across the North of England.



Centre for Global Eco-Innovation

• United Kingdom
• Research Services
• 1 - 100 Employee

• Graduate Student Researcher

  • Sep 2020 - Sep 2021

  My new role as a graduate researcher is allowing me to delve into the new and thriving sector of Electric Vehicle charging through Charge My Street. My project is looking into how to switch tradional car users to electric vehicles to reduce carbon in the North West of England. I am using my marketing expertise to identify the best way of switching and how barriers can be overcome. Charge My Street are an SME based in the North West striving to make sure EV users are no more then 5 minutes walk away from a community funded EV chargepoint.



REBELL PROPERTY LTD

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Office Administrator

  • Jun 2020 - Oct 2020

  During the summer of 2020, I was offered the job as an office administrator, assisting to complete tasks ready for new students arriving. This role has allowed me to use my previous experiences and add and improve many processes to enhance the functionality of the company to achieve results. As well as dealing with the enquiries and issues of over 300 students, I liaise with over 10 landlords to make sure the properties are up to our high standards. In a very short time I have become a very important part of a small team and completed training in my new processes. The new processes have had a significant effect on the company this year.



Edge Hill University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Student

  • Sep 2017 - Jul 2020

  I have recently finished studying Marketing at Edge Hill University in Ormskirk, where I can use my creativity in balance with academia to achieve a First Class Degree. Where I studied subjects such as; Advertising in Marketing Communications, Branding Campaigns, Social Media Monitoring and Business Strategy. I have recently finished studying Marketing at Edge Hill University in Ormskirk, where I can use my creativity in balance with academia to achieve a First Class Degree. Where I studied subjects such as; Advertising in Marketing Communications, Branding Campaigns, Social Media Monitoring and Business Strategy.



FGH Security Ltd

• United Kingdom
• Defense and Space Manufacturing

• Security Officer

  • May 2018 - Aug 2019

  FGH allowed me to meet and keep safe some of the best artists in the world such as; Noel Gallagher, Paul McCartney and many more. Working long hours and making sure you are always alert to situations whilst keeping up high levels of customer service was challenging but highly rewarding. I worked 16+ hour days at the UKs most amazing festivals as well as being 2IC (second in charge) and often supervisor at the Philarmonic Hall in Liverpool, a grade listed venue. FGH allowed me to meet and keep safe some of the best artists in the world such as; Noel Gallagher, Paul McCartney and many more. Working long hours and making sure you are always alert to situations whilst keeping up high levels of customer service was challenging but highly rewarding. I worked 16+ hour days at the UKs most amazing festivals as well as being 2IC (second in charge) and often supervisor at the Philarmonic Hall in Liverpool, a grade listed venue.



Yorkshire Bank

• United Kingdom
• Banking
• 300 - 400 Employee

• Customer Service Officer

  • Feb 2017 - Aug 2017

  Being a customer service officer at Yorkshire Bank is one of the most difficult but most rewarding jobs I have had so far. You are on the first line of customer service when it comes to the bank and you are challenged with different queries or issues throughout the day. I have learnt an awful lot at the bank, my face to face customer service skills have been tested but improved and as well as making sure everything you do is compliant you have strict targets to work towards. These include; booking Mortgage appointments, referring possible Credit Cards, upgrading current accounts to the latest account and I feel I have been achieving these as well as keeping up an organised effective service. These targets are make sure the customer is getting the most from their bank account, everything we do at the bank is in favour of the consumer. I believe I have gone above and beyond at Yorkshire Bank from working long hours to working weekends to make sure the bank is as efficient as possible. I have gained other skills such as ATM replenishment and maintenance, this is a very high pressure job due to the amount of money involved and also having to work to time scales so all the other jobs can be completed as well as.



MoneyPlus Group

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Customer Service Advisor

  • Jul 2016 - Oct 2016

  As a Customer Service Advisor at MoneyPlus you need a good knowledge of the sector, as you are confronted with 30-50 calls a day all with different queries. I believe I now have a good knowledge of the sector and I am very competent on the phone. At MoneyPlus we are expected to achieve our target and I have been meeting this on a regular basis. At MoneyPlus we are expected to be knowledgeable in all areas so we able to assist the client with any query, we are quality monitored and we are currently being scrutinised by the FCA (Financial Conduct Authority) so everything is compliant. My Role includes:• To approach all calls in an ethical and positive manner, identifying opportunities through the use of appropriate questioning techniques to ensure business goals are achieved whilst ensuring customer needs are met.• To answer inbound calls dealing with consumer queries to ensure a positive customer experience.• To maintain a high level of customer service, whilst ensuring all compliance requirements are met.• To ensure that all company guidelines are adhered to fully and all required procedures and processes are followed as set out by the business.During my apprenticeship I learnt many transferable skills. I learnt to work in a team which included colleagues that were more experienced than me but I was able to learn new skills from them and gained proficiencies.

• Apprentice

  • Jul 2015 - Jul 2016

  For my Apprenticeship I had been working at MoneyPlus Group as an administrator in the integration and acquisitions department. At MoneyPlus Group I have been a key member in the office, as well as working for my department I have lots of experience working for the different departments around the business. At Money Plus I have been trained in financial matters such as; IVA, Debtors, Customer Service, Vulnerable Clients and much more. I successfully passed my Apprenticeship at a very high standard managing the balance between Work and my qualification.