Operations Assurance Manager

• Jan 2023 - Present

Lead Procurement & Market Research Consultant

• Jul 2021 - Jan 2023

I work on delivering Ireland’s largest tender training programme (the Go-2-Tender programme) along with also working on the local council Bid2Win tender training programme. I play a key role in the:• Delivery of training webinars.• Development of content, ensuring the training and documentation providedthrough the programme reflects the current state of the public and private sector market and any regulatory requirements that have updated.• Consultancy and mentoring of Go-2-Tender and Bid2Win clients. This ranges from pipeline development and sourcing opportunities to live bid support and review. The scale of the companies varies from micro entitiesto multi-million-pound companies meaning I have a wide knowledge of the market and how it is best approached for relevant clients.• Ensuring clients meet the supplier requirements and helping to implement the changes to ensure that they do.• Managing client bid feedback to ensure success on later bids.• Assisting in contractual administrative requirements after successful bids.• Contract management and liaison with InterTradeIreland and local councils, ensuring that the programs are delivered in line with the required process and meets key deliverables. • Creating necessary reporting and tracking programme metrics• Engagement with stakeholder bodies and procurement teams at buying bodies to ensure the largest possible recruitment numbers for said programs.In addition to the above, my role is managing the recruitment team responsiblefor sourcing and onboarding companies to the programs. This team also provide support on client-based research. My role requires day to day people management, not limited to but including; • Performance management and reviews.• Induction and training of new team members.• Being a point of escalation for all queries.• Managing absence, annual leave, and staffing levels.• Acting as a point of communication between senior management and the staff. Show less

Procurement & Market Research Consultant

• Sep 2020 - Jul 2021

Part of the team responsible for recruitment and back-office delivery of the previously named procurement programs. This role included:• Target database development.• Creating and managing marketing recruitment campaigns.• Business development phone calls to recruit for the programs.• Ensuring all relevant paperwork required was completed on time and the standard desired. • Work on content development for the programs as well as desk research for clients to help source opportunities and prepare bids. Show less

FX Operations Analyst

• Jul 2019 - Sep 2020

In this role I was responsible for the safe settlement of Citi’s London office Foreign Exchange trades. This was a very fast paced role due to the significant sums involved and the time pressures in processing the trades was a key part of the role. The job also required: • Careful client liaison and relationship management to meet Citi’s high standards and ensure important market relationships are maintained. • Clear communication to ensure safe settlement of trades. • Ensuring all trades are compliant with the appropriate risk management structures and making appropriate decisions on relevant escalations where needed. • Building strong relationships with trading floor counterparts and applying detailed technical market knowledge to investigate and solve irregularities prior to trade failure. • Evaluating systems and process and implementing changes that offer greater efficiency without exposing the business to risk. Show less

Counter Staff

• May 2018 - Jul 2019

Working in a fast paced customer service role endeavouring to provide the most efficient yet friendly service to a diverse customer base with differing needs. Roles include; Customer service, handling cash, processing customer orders and on rare occasions dealing with complaints and issues in a friendly and professional manner. Working in a fast paced customer service role endeavouring to provide the most efficient yet friendly service to a diverse customer base with differing needs. Roles include; Customer service, handling cash, processing customer orders and on rare occasions dealing with complaints and issues in a friendly and professional manner.

Raceday Assistant

• Aug 2015 - Aug 2018

-Worked dealing directly with racegoers improving my customer relations skills. -Was responsible for large sums of cash and ensuring my figures were balanced when on gate duty. - On certain racedays oversaw the needs of high end clients were met requiring careful co-ordination between the security and hospitality team, seeing that the brand standard was maintained whilst satisfying the financial operations of the company. -This job allowed me to understand the event management required for large scale events where over 40,000 people are present along with developing my personal skills. Show less

Sponsorship Coordinator

• Dec 2016 - May 2018

Developed the branding side of the University Rugby club successfully negotiating with sponsors to grow both their brands and the rugby club. Whilst in this role I also successfully improved the internal operations of the rugby club raising 10x the amount of revenue from subscriptions on the previous year whilst also ensuring that members were provided with perks and benefits. A successful kit shop was also operated by myself which required negotiations with several companies and careful examination of suitable products and pricing ranges for the relevant customer base whilst also being able to provide a short delivery time. Show less

Barman

• Jun 2013 - May 2018

-This job was crucial for developing my communication skills dealing regularly with customers in both a professional manner yet also social helping to create a warm and welcoming environment for customers. -The communication with my colleagues was also key ensuring a strong working relationship and that customers received an efficient service. - The job ensured I developed the ability to handle cash and ensure tills were balanced whilst also monitoring stock levels making sure the pub was able to provide a full range of products but with minimal wastage. Show less