Experience

musicMagpie

• United Kingdom
• Technology, Information and Internet
• 100 - 200 Employee

• Junior Frontend Software Developer

  • Oct 2022 - Present



Command Shift

• United Kingdom
• Software Development
• 1 - 100 Employee

• Software Engineering Graduate

  • Feb 2022 - Aug 2022

  A 24 week, full-stack curriculum covering fundamental software engineering practices, languages, frameworks, and technologies for both front-end and back-end web app development. Large emphasis on developer best practices including: OOP, SOLID principles, TDD, REST APIs, writing clean (DRY) code. Skills and Technologies: - HTML5 / CSS3 - JavaScript (ES6) - ReactJS - NodeJS - ExpressJS - Docker - SQL2 - MySQL - Sequelize - JEST / Mocha / Chai / Supertest Show less



musicMagpie

• United Kingdom
• Technology, Information and Internet
• 100 - 200 Employee

• Customer Experience Executive

  • Aug 2019 - Jul 2022

  A customer-focused executive, collaborating cross-departmentally by implementing customer-focused solutions based on identification of friction in customer journeys across many sales channels. Working with both customer service and development teams to identify and communicate on-site bugs to be rectified in a timely manner.Daily use of feedback analysis tools such as Chattermill, Zendesk, GA, Usabilla and Solvemate as data-driven evidence of areas where customer experience could be improved. Show less

• Customer Service Advisor

  • Jun 2018 - Aug 2019

  Answered and resolved customer queries in French, German and English via email across European platforms (Amazon, eBay)



Atlantic Shopping

• United Kingdom

• Customer Service Advisor

  • Sep 2016 - Feb 2018

  -Taking sales and customer service calls in both English and German. -Processing, amending and updating orders through the Aurora and PrestaShop interfaces. -General accountancy jobs such as processing credit notes and invoices and balancing sales ledgers. -Working in partnership with DPD to oversee deliveries, book collections and solve any issues throughout the delivery process. -Responding to customer emails in English and German -Using Google Adwords to increase traffic to the company's German website. -Using excel spreadsheets to organise information relating to reservations, backorders and stock maintenance. -General administration duties: filing, photocopying, stationary management, email inbox management. -Screening CVs of potential interviewees and follow up calls. Show less



The University of Sheffield

• Higher Education
• 700 & Above Employee

• Student

  • Sep 2012 - Jun 2016

  Took part in the Erasmus+ scheme where I spent two semesters studying at both l'Université de Valenciennes et du Hainaut-Cambrésis, France and Friedrich-Wilhelms Unversität Bonn, Germany. I developed my in fluency in both French and German which gave me the confidence to express my ideas and views clearly and concisely as well as enhance my competencies in listening and reading. During my year abroad, I learned how to manage and adapt to cultural differences which allowed me to be more open and prepared to adjust to continually changing environments. Worked as a student ambassador for the University of Sheffield (June 2013 - June 2014) which involved assisting prospective students on open days, promoting higher education, and talking about my own experiences. Show less



Sheffield Students' Union

• United Kingdom
• Higher Education
• 100 - 200 Employee

• Social Secretary - Erasmus and Exchanges Society (USEES)

  • Sep 2015 - Apr 2016

  As the social secretary, I was responsible for organising social events for our members. I liaised with other committee members so as to ensure events were inclusive and engaging. I transferred my knowledge of the diverse range of cultural attitudes which I had gained from my experiences in France and Germany, so as to be more aware and sensitive to the cultures and values of exchange students whilst planning and organising events. As the social secretary, I was responsible for organising social events for our members. I liaised with other committee members so as to ensure events were inclusive and engaging. I transferred my knowledge of the diverse range of cultural attitudes which I had gained from my experiences in France and Germany, so as to be more aware and sensitive to the cultures and values of exchange students whilst planning and organising events.



Universtié de Valenciennes et du Hainaut-Cambrésis

• Assistant de langue, CRL (centre de ressources en langues)

  • Oct 2014 - Jan 2015

  As an English language assistant, I was involved in helping groups of between 5-12 people learn English in a relaxed environment focussing on grammar, syntax and written/oral expressions. The methods used were predominantly interactive-based learning through language board games which encouraged people to practise their English by actively engaging with each other. As an English language assistant, I was involved in helping groups of between 5-12 people learn English in a relaxed environment focussing on grammar, syntax and written/oral expressions. The methods used were predominantly interactive-based learning through language board games which encouraged people to practise their English by actively engaging with each other.



Hotter Shoes

• United Kingdom
• Retail
• 100 - 200 Employee

• Sales Advisor

  • Jul 2011 - Jun 2012

  Interacted and communicated with customers whilst creating a welcoming store environment. I was also part of a well-organised team which helped to maintain store and visual merchandising standards. In addition, I was responsible for taking stock and assisted in achieving store targets. Interacted and communicated with customers whilst creating a welcoming store environment. I was also part of a well-organised team which helped to maintain store and visual merchandising standards. In addition, I was responsible for taking stock and assisted in achieving store targets.