Tom Pitt
Web Developer at We Are Stronger Charity- Claim this Profile
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Bio
Credentials
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Fundamentals of Digital Marketing
GoogleMay, 2022- Nov, 2024 -
Agile Foundations
LinkedInApr, 2022- Nov, 2024 -
Operations and Departmental Manager Level 5
Institute for Apprenticeships and Technical EducationSep, 2021- Nov, 2024 -
Autism in the workplace
The National Autistic SocietySep, 2020- Nov, 2024 -
Level 2 England Rugby Coaching Award
England RugbyOct, 2019- Nov, 2024
Experience
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We Are Stronger Charity
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United Kingdom
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Non-profit Organizations
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1 - 100 Employee
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Web Developer
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May 2022 - Present
Helping to maintain the charity's websiteWriting scripts/code in a variety of language such as php, javascript and MySQL Helping to maintain the charity's websiteWriting scripts/code in a variety of language such as php, javascript and MySQL
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Pertemba Global
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United Kingdom
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Retail
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1 - 100 Employee
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Service Delivery Manager
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Jun 2017 - Present
I am part of the senior management team at Pertemba which is an International e-commerce retailer specialising in helping brands achieve a presence on marketplaces across the world. I have been a key contributor to the growth of the company from revenue of £15million per annum when I joined to £25.6million in the last financial year.- Manage a team of 14 multilingual Customer Service Advisors and Translators. The team handles 230,000 omni-channel customer contacts as well as translating over 60,000 products per year.- Designed and implemented several automated programs and additions to the company codebase using HTML, CSS, Javascript (VueJS), MySQL and PHP. These programs resulted in greater visibility of issues and orders that required intervention and processing in order to minimise impact on the customers experience that could have resulted in negative feedback or poor evaluations of our services.- Created customer email communication templates from scratch using HTML and CSS in 6 different languages. This has helped to reduce customer contacts on one individual marketplace by over 60% and an average of 34% on marketplaces where it has been launched.- Modernised the Returns process to improve both the customer experience and operational efficiency. This led to a reduction of processing time from an average of 21 days to just 7 days from the first point of contact.- Identified and implemented several new Third Party Suppliers. The introduction of a new CRM tool reduced the average response time by over 40%. Partnering with a new International Carrier expanded our options and operational security whilst providing annual savings of £150,000.- Managed the set up of an offshore Customer Service Team to increase output by 75%. This setup included the hiring and training of a Supervisor and 7 advisors, the creation of specific communication processes and implementing quality evaluation methods.
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TNT
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Netherlands
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Freight and Package Transportation
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700 & Above Employee
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Operations Manager
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Sep 2013 - Jun 2017
I managed 10 large public/private sector contracts including Government departments to achieve operational excellence and improvement. I was also a member of a team that managed local and regional depot operations and security adherence for the Logistic Solutions branch of TNT.- Managed day to day and strategic operations for 10 nationwide customers with a total value of £32million per annum- Scored “outstanding” security audit scores through efficient communication and management of on-site Third Party Suppliers.- Designed, created and implemented weekly performance reports resulting in greater contract visibility and improved national delivery performance by over 7% within 6 months.- Tracked financial expenditure by contract to identify and achieve cost savings in excess of £150,000 per annum- Developed great relationships with my customers through consistent and honest communication helping to secure contract extensions and additional business with up to £12million per annum.- Worked as part of a national Task Force Team set up to improve security procedure adherence and create a Business Contingency plan for 3 regional depots which attained ISO 27001 accreditation.
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Project Manager - Planning & Development
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May 2010 - Sep 2013
Supporting contract and operational teams on high street banking, Government and private sector contracts in delivering projects of all sizes and importance.- Delivered a operational efficiency project to provide a Government department annual savings of £1.2million pounds- Improved the accuracy of financial reporting and invoicing to achieve excellent results on both internal and external Government financial audits.- Managed the invoicing process for contracts amounting to over £60million per annum, achieving a 0% error rate.- Designed, created and launched new management information reporting tools to support Contract Management team decision making.- Managed a project to collect, deliver and store over 15,000 items in 3 weeks from high street financial locations nationwide achieving 99.3% collection success and 100% capture of item tracking.
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Contract Courier Co-ordinator
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Apr 2007 - May 2010
An operational role on site at a customer premises to oversee over 1000 daily collections from financial institution locations- Manage the set up of 1000 daily collections from High Street Bank premises and office locations, using over 150 drivers around the Midlands, Yorkshire and Lincolnshire Counties.- Host regular training sessions with each of the drivers to highlight operational procedures and safety messages.- Complete on location security checks to ensure procedural compliance- Maintain driver files for training, right to work, security clearance and training documentation- Liaise with local depots to obtain necessary drivers/resources to cover all the operational requirements- Provide updates and keep good communication with the customers processing partner to allow their work flow planning to be completed.
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Education
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2019 - 2021
Chartered Management Institute
Level 5 Diploma, Leadership & Management -
2005 - 2006
Loughborough College
NVQ Level 3, Food Preparation/Professional Cooking/Kitchen Assistant -
2003 - 2005
Loughborough College
NVQ Level 2, Hospitality and Catering
Community
