Tomás Lang

CUSTOMER ASSISTANT at Pierce Group - Riders in Ecommerce
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Contact Information
us****@****om
(386) 825-5501
Location
Barcelona, Catalonia, Spain, ES
Languages
  • Inglés Full professional proficiency
  • Alemán Professional working proficiency
Skills

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Bio

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Credentials

  • Google AdWords Basics
    Google
    Feb, 2017
    - Nov, 2024

Experience

  • Pierce Group - Riders in Ecommerce
    • Sweden
    • Sporting Goods Manufacturing
    • 100 - 200 Employee
    • CUSTOMER ASSISTANT
      • Jun 2022 - Present

      • Management of incoming correspondence, escalating emails to the various departments of the company. • Returns management: exchange with other items and refunds, processing return costs and discounts. • Direct contact with customers: answering questions, indicating procedures, explaining delivery and return processes, identifying problems and solving them. • Management of incoming correspondence, escalating emails to the various departments of the company. • Returns management: exchange with other items and refunds, processing return costs and discounts. • Direct contact with customers: answering questions, indicating procedures, explaining delivery and return processes, identifying problems and solving them.

  • Abaco
    • Argentina
    • Design Services
    • 1 - 100 Employee
    • Digital Marketing Manager & E-Commerce
      • Mar 2016 - Nov 2020

      Asesor en el proceso de aceleración digital de la compañía Líder de la ejecución y la definición de medios + Seguimiento de MIX de inversión en medios y el plan de medios digital. Implementación y ejecución del plan de marketing digital de las marcas. Desarrollo y definición de contenido para fechas especiales del calendario. Negociación con Influencers de diferentes redes. (Youtube, Instagram, Facebook, etc) Estrategia y ejecución de campañas de video ads. Analizar métricas de Analytics, Adwords entre otros. Show less

  • Ve Global
    • United Kingdom
    • Advertising Services
    • 1 - 100 Employee
    • Sales Marketing Manager
      • Jul 2016 - Feb 2018

      • Programmatic buying. • Planning and execution of onsite marketing strategies to improve UX. • Analytical thinking of CR, CTR, ROI and use of KPIs. • Loyalty program for direct clients, media agencies and marketing agencies. • SEO/SEM/Google Analitycs/Adwords implementation • Programmatic buying. • Planning and execution of onsite marketing strategies to improve UX. • Analytical thinking of CR, CTR, ROI and use of KPIs. • Loyalty program for direct clients, media agencies and marketing agencies. • SEO/SEM/Google Analitycs/Adwords implementation

  • Vorcu
    • Affiliate Marketing Manager
      • Apr 2014 - Jul 2016

      As Affiliate Marketing Manager I manage a consumer lead generation program. I'm responsible for identifying new lead generation/affiliate partners and managing those relationships. Essential Duties and Responsibilities: Develop a network of consumer lead generation partners to drive as much qualified traffic to each offer. Negotiate CPL & CPA pricing with affiliates in an efficient manner to maximize ROI. Responsible for daily, weekly, and monthly lead volume and conversion tracking. I analyze reporting to ensure CPL & CPA goals are being reached, while identifying opportunities to optimize campaigns. Identify areas for optimization and communicate them to lead gen partners. Manage ongoing lead generation programs to improve volume and conversion rates. Perform standing, sitting, repetitive movements, and typing activities. Show less

  • ESPN
    • United States
    • Broadcast Media Production and Distribution
    • 700 & Above Employee
    • Asistente Producción Televisiva
      • Jul 2011 - Feb 2014

      + Ingesta material en tarjetas P2. + Coordinación de entrada y salida del aire. + Coordinación de móviles en exteriores. + Producción de notas. + Desglose de material que entra por fibra satelital. + Booking satelital. + Control de tiempos durante transmisión. + Recolección de contenidos para el noticiero. + Coberturas en el exterior e interior del país. + Ingesta material en tarjetas P2. + Coordinación de entrada y salida del aire. + Coordinación de móviles en exteriores. + Producción de notas. + Desglose de material que entra por fibra satelital. + Booking satelital. + Control de tiempos durante transmisión. + Recolección de contenidos para el noticiero. + Coberturas en el exterior e interior del país.

  • The Golfershop
    • Argentina
    • Vendedor - Administrador
      • Mar 2010 - Nov 2010

      + Administración comercial. + Propia agenda de clientes. + Análisis mensual de ingresos. + Venta directa de artículos deportivos. + Administración comercial. + Propia agenda de clientes. + Análisis mensual de ingresos. + Venta directa de artículos deportivos.

  • Compañía Ganadera
    • Argentina
    • Asistente de distribución
      • Feb 2009 - Jan 2010

      + Administración comercial + Ingreso y seguimiento de notas de venta. + Ordenes de despacho a clientes. + Administración comercial + Ingreso y seguimiento de notas de venta. + Ordenes de despacho a clientes.

Education

  • Universidad de la Marina Mercante
    Licenciatura, Ciencias de la comunicación
    2014 - 2017
  • Universidad del Salvador
    Licenciatura en Periodismo
    2009 - 2014
  • Instituto Escolar Goethe
    Bachillerato en ciencias humanas, Humanidades/Estudios humanísticos
    1992 - 2006

Community

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