Operations Team Member

• Aug 2022 - Present

Senior Customer Experience Analyst

• Jan 2022 - Aug 2022

Customer Experience Officer

• Jan 2019 - Aug 2022

Key Responsibilities *Provided information about products and services.*Responded to customer's complaints, account questions and other queries.*Completed and maintained related reports, records and files.*Achieved client satisfaction rating by eliciting problem solving from team members. *Maintained high customer retention rates through the development of strong relationships.Card Dispute Resolution.-Responded to emails regarding card complaints, escalated to the internal team and ensured prompt resolution.-Demostrated high management skill in the resolution of card complaints.

Administrative Officer

• Jan 2018 - Jun 2018

.Responsible for workflow management. .Scheduled appointments and account. .Created and maintained proper documentation and report writing. .Managed office supplies, stock and placed orders. .Assisted and supported accounts department in financial operations. .Assisted and supported in processing payroll records. .Responsible for workflow management. .Scheduled appointments and account. .Created and maintained proper documentation and report writing. .Managed office supplies, stock and placed orders. .Assisted and supported accounts department in financial operations. .Assisted and supported in processing payroll records.