Experience

Bluebulb Financials Limited

• Financial Services
• 1 - 100 Employee

• Customer Experience Manager

  • Eki 2022 - - Halen



UK-DION GROUP

• Nigeria
• Financial Services
• 1 - 100 Employee

• Customer Experience / Operations Manager

  • Şub 2021 - Eki 2022

  • Managing the customer experience department with a team of 15 members.• Supervise the booking and liquidation processes of all investment products from execution to completion. (portfolio size of over 8bn and over 2,000 customers).• Supervise and manage all team member’s correspondence with customers.• Periodic performance appraisal, review and recommendation of team members. • Managing the customer experience department with a team of 15 members.• Supervise the booking and liquidation processes of all investment products from execution to completion. (portfolio size of over 8bn and over 2,000 customers).• Supervise and manage all team member’s correspondence with customers.• Periodic performance appraisal, review and recommendation of team members.



RenMoney MFB LTD

• Deposit Operations Associate

  • Kas 2017 - Şub 2021

  Management of all bank deposits from execution to completion.Booking of daily deposit inflows.Processing of daily outflows for payment. Preparation of monthly interest payment schedule.Daily reconciliation of bank statements against general ledger and deposit schedule.Weekly preparation of Asset and liability committee report.Monthly preparation of Anti money laundering report.Management of all correspondence with customers. Management of all bank deposits from execution to completion.Booking of daily deposit inflows.Processing of daily outflows for payment. Preparation of monthly interest payment schedule.Daily reconciliation of bank statements against general ledger and deposit schedule.Weekly preparation of Asset and liability committee report.Monthly preparation of Anti money laundering report.Management of all correspondence with customers.



FCMB MICROFINANCE

• Management Information System Officer

  • Oca 2016 - Kas 2017



Parallex Microfinance Bank

• Nigeria
• Banking
• 1 - 100 Employee

• Reconciliation officer

  • Şub 2015 - May 2015