Experience

Retreasure
• Nigeria
• Retail Recyclable Materials & Used Merchandise
• 1 - 100 Employee
• Operations and Customer Experience

  • Jul 2023 - Present


The 1303 Beauty Brand Limited

• Branch Operations Manager

  • Jul 2021 - Present

  ● Management of activities of the employees under 1303 Beauty Brand Limited. ● Assist in the Hiring and induction of new staff. ● Professional development, product and process training for new hires. ● Ensure the company goals are met ● Set operational policies, creating and maintaining budgets. ● Improve customer service experience, create engaged customers and facilitate organic growth. ● Take ownership of customers issues and follow problems through to resolution ● Analyse statistics and compile accurate reports on calls, feedback from customers. ● Maintain an orderly workflow according to priorities. ● Any other duties as determined by management. Show less


Amudance Kitchen
• Operations Manager

  • Jan 2019 - Dec 2021


Hans and René

• Nigeria
• Food and Beverage Services
• 1 - 100 Employee

• Operations Officer

  • Sep 2020 - Dec 2020

  • Oversaw and directed daily company administrative processes and procedures • Devised and implemented innovative strategies • Managed flow of delivery • Supervised all outlets maintenance • Supervised logistics staff and coordinated vehicle fueling. • Oversaw staff and equipment transport to events and outlets • Communicated with management teams to confirm execution of company processes • Reported to and assisted Chief Operating Officer in daily tasks and duties. • Oversaw and directed daily company administrative processes and procedures • Devised and implemented innovative strategies • Managed flow of delivery • Supervised all outlets maintenance • Supervised logistics staff and coordinated vehicle fueling. • Oversaw staff and equipment transport to events and outlets • Communicated with management teams to confirm execution of company processes • Reported to and assisted Chief Operating Officer in daily tasks and duties.



Airtel Nigeria

• Nigeria
• Telecommunications
• 700 & Above Employee

• KYC(Customer Service)

  • May 2019 - May 2020

  Handled 900+ customers daily with duties including and sorting customers data Handled inbound, outbound calls, customer's complaints and queries. Maintained a positive, empathetic and professional attitude towards customers always Handled 900+ customers daily with duties including and sorting customers data Handled inbound, outbound calls, customer's complaints and queries. Maintained a positive, empathetic and professional attitude towards customers always


Metropolitan Group of Companies
• IT Services and IT Consulting
• 100 - 200 Employee
• Labelling and Packaging Officer

  • Jan 2011 - Dec 2011

Nigerian Bottling Company Ltd (A member of the Coca-Cola Hellenic group)
• Warehouse Officer

  • Apr 2007 - Sep 2010