Wealth Advisory

• May 2022 - Present

Business Development Manager

• Mar 2014 - Apr 2022

Spearhead the design and implementation of business strategies across the FMCG, ICT, Media & Advertising, Healthcare, Education and Financial Services. Foster an inspiring, diverse, and high-performing team culture with a clear vision, great team collaboration and strong partnerships. Conduct qualitative and quantitative market research and competitive landscape analysis on key industry trends to identify new growth opportunities. Use complex analysis, business analytics, and competitive intelligence to support business development initiatives and to make informed business decisions. Execute and evaluate the Return of Investment of all business development initiatives to attract, retain and expand client portfolio within the Commercial, Retail and Consumer Banking market. Develop interactive retention strategies and value-added initiatives for high profile B2C and B2B clients. Work with the internal departments and external partners to execute business plans and strategies. Design and execute go-to-market approaches for new strategic initiatives to suit the local market. Build strong partnerships, create sustainable engagement processes, and work effectively with stakeholder groups. Identifying the best global practices to implement and create the ultimate customer experience Collaborate with senior leaders and their teams across the organisation to set priorities, goals and implement the strategic initiatives that align with the overall corporate objectives

Business Analyst - Group Operations

• Jun 2010 - Feb 2014

Utilised the use of relational databases and other reporting tools to compile data relating to the effectiveness and efficiency of the organisations’ internal processes.Engage in data gathering and analysis activities to collate, disseminate, and provide accurate reporting for informed decision making.Applied the principles of Lean Manufacturing and Six Sigma to implement Cost saving initiatives across departments.Gathered inter-departmental data to identify patterns and trends that can be used to increase the bank’s market share and identify new areas of penetration.Collaborated with operations management, sales, and trading desks to diminish risk through prompt escalation and transparent communication.Used business intelligence to analyse and mitigate all risks; as well as provide roadmaps to support the resolution to across the branch operations.Assessed the risks facing both systems and business processes and implementing stopgaps thereby minimising operational risk.

Customer Service Officer

• Jan 2010 - Jun 2010

Provided excellent customer services to customers in a friendly and courteous manner.Demonstrated sufficient knowledge about the banking products and services and respond to all inquiries accordingly.Improved customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay.Ensured that customers’ confidential information is properly protected and only used for official purposes.Participated in marketing and awareness campaigns in the bank to create an enlarged customer base.

Business Develoment Officer/Relationship Officer

• Feb 2008 - Jan 2010

Maintained a deep knowledge of company products and services.Built and maintained strong relationships with prospective and existing clients.Researched and pursued new business opportunities.Identified clients' needs and requirements and proposing suitable solutions.Provided clients with comprehensive product/service consultations and guiding their decision-making process.Upsold and cross-sold products/services to clients and prospective retail customersResolved complaints and issues efficiently and in a timely manner.