Finance and operations Assistant

• Dec 2022 - Present

Finance and Admin Intern

• Sep 2022 - Nov 2022

Customer Relationship Officer

• Jan 2023 - Jul 2023

Sales And Marketing Representative

• Dec 2021 - Jan 2023

• Working in the capacity of general administration, facility management, and operations of the centre.• Liaising with all departments across the Company to ensure customers’ needs and orders are met,• Organising and coordinating all office operations and procedures.• Developing and executing networking events to foster and facilitate business growth and development of clients.• Building relationships across different levels and with people from diverse social or cultural backgrounds. Show less

Business Analyst

• Sep 2022 - Nov 2022

• Collaborated with a cross-functional team of business analysts to create business analysis and stakeholder management plans. • Managed stakeholders by hosting daily standups and coordinating weekly status reports. • Assisted team members in creating a knowledge base of 15+ internal resources, improved employee onboarding and a 20% reduction in time spent on administrative tasks. • Co-created requirements documents and risk log with the project manager. • Facilitated and collaborated with a cross-functional team to interview business clients and stakeholders to analyse their business requirements and recommended technological improvements to their operational procedures and business processes. • Assisted in developing Excel macro and standardised reporting templates, resulting in efficient data collection and a 15% reduction in turnaround time Show less

Fashion designer

• Jan 2013 - Mar 2021

Assistant Store Manager

• Dec 2019 - Oct 2020

• Built relationships across levels and with people from diverse social or cultural backgrounds. Complete all sales opening and closing points, including counting the content of the cash register. • Devised, deployed and monitored processes to boost long-term business success resulting in an increase in profit level by 100%. • Completed 70% profit and loss performance report. • Oversaw employee scheduling that guided operations and secured adequate starting coverage for busy periods. • Strategically reviewed and monitored scheduling purchases and other expenses, which led to a 95% achievement of the expected quarterly budget Show less

Business Development Assistant

• Sep 2019 - Dec 2019

• Introduced the company’s product to customers, ensuring they understand the benefit and how it can positively affect the customer. • Acted as a primary support person for internal and external clients, supporting clients by answering questions and solving problems; transactional and navigational support. • Facilitated and implemented a strategic plan that resulted in a 10% increase in client satisfaction and customer (Riders) retention that benefited from the company’s package. • Assisted 1K customers with the registration and training process. • Leveraged excellent troubleshooting, problem-solving, and interpersonal skills to resolve 80% of escalated customer complaints through live chats, social media handles and phone calls. • Provided education and consultation to determine the most suitable solution to meet the client's needs and objectives Show less

Sales Support Specialist

• Jan 2017 - Sep 2019

• Assisted senior executive in preparing offers and sales agreements. • Leveraged excellent contract negotiation skills with clients saving the company 5% budgeted cost of properties for the real estate business. • Generated prospect leads, nurtured and converted 80% of generated leads, increasing customer base. Customer base by generating leads and counselling clients on market conditions. • Facilitated and created a list of real estate properties and presented offers to buyers • Assisted senior executive in preparing offers and sales agreements. • Leveraged excellent contract negotiation skills with clients saving the company 5% budgeted cost of properties for the real estate business. • Generated prospect leads, nurtured and converted 80% of generated leads, increasing customer base. Customer base by generating leads and counselling clients on market conditions. • Facilitated and created a list of real estate properties and presented offers to buyers