Experience

Paystack

• United States
• Software Development
• 200 - 300 Employee

• Customer Success Manager, Developer Relations

  • Jul 2020 - Present

  - Manage sub-teams responsible for technical support, developer engagement, developer experience, solutions engineering, and third party integrations- Define quarterly goals for the Developer Relations team and drive initiatives to achieve them- Coach and mentor team members to resolve technical challenges for Paystack's merchants and grow in their careers- Track team progress and success, and present results to senior leadership and the rest of the company- Scaled technical support for the company by onboarding and managing an external team of BPO agents- Recruited team members to scale the team's capability and contribute to the growth of Paystack and its merchants- Oversee developer marketing and engagement campaigns across all live markets (Nigeria, South Africa, Ghana)- Write and publish a monthly newsletter to engage with Paystack's developer user base Show less

• Technical Product Specialist

  • Jul 2019 - Jul 2020

  - Assisted merchants in integrating Paystack's APIs into their applications and websites.- Consulted merchants on optimal payment integrations, emphasizing best practices and tailored solutions.- Offered technical support to a diverse range of merchants, from enterprises to individual developers.- Developed and maintained plugins and integrations for platforms like Shopify, Wix, and Xero to expand Paystack's product suite.- Created internal tools to improve operational efficiency for Customer Support and Finance teams.- Authored and reviewed developer documentation for new APIs and products.- Engaged developers through online and in-person events to drive awareness and acquisition of Paystack's product suite.- Educated developers on best practices for integrating Paystack through webinars and workshops. Show less



Discovery House Montessori

• Lagos Nigeria

• Software Developer

  • Jun 2018 - May 2019

  - Devised and implemented software solutions to aid various departments in the school increase efficiency of operations - Consulted with management on SaaS to use for school human resources and administration management - Devised solutions for automating front office operations - Planned a system for inventory management to increase efficiency and reduce friction between teachers and support staff in procuring resources for classrooms - Devised and implemented software solutions to aid various departments in the school increase efficiency of operations - Consulted with management on SaaS to use for school human resources and administration management - Devised solutions for automating front office operations - Planned a system for inventory management to increase efficiency and reduce friction between teachers and support staff in procuring resources for classrooms



Guaranty Trust

• Nigeria
• Financial Services
• 700 & Above Employee

• Software Developer

  • Nov 2017 - Apr 2018

  - Innovated and developed apps for internal use by GTBank staff. - Planned, designed, and developed a cross platform(Android/iOS) employee time tracking app used to track employee work hours with a React Native front end and Node.js/Express back end - Consulted with external vendors to identify opportunities to introduce new solutions and services into the bank to improve customer experiences - Innovated and developed apps for internal use by GTBank staff. - Planned, designed, and developed a cross platform(Android/iOS) employee time tracking app used to track employee work hours with a React Native front end and Node.js/Express back end - Consulted with external vendors to identify opportunities to introduce new solutions and services into the bank to improve customer experiences



Facebook

• Software Development
• 700 & Above Employee

• Risk Analyst Contractor

  • May 2015 - May 2017

  - Reviewed ad accounts to determine fraud patterns and catch ads fraud on the Facebook Ads platform - Recouped $7MM in losses from fraudulent chargebacks on the Facebook Ads platform. - Reviewed and investigated Oculus to catch fraud rings/resellers. - Designed fraud analysis processes for employees to identify high-risk buyers regions. - Trained machine learning models to increase efficiency in recognizing and flagging fraudulent behavior - Reviewed ad accounts to determine fraud patterns and catch ads fraud on the Facebook Ads platform - Recouped $7MM in losses from fraudulent chargebacks on the Facebook Ads platform. - Reviewed and investigated Oculus to catch fraud rings/resellers. - Designed fraud analysis processes for employees to identify high-risk buyers regions. - Trained machine learning models to increase efficiency in recognizing and flagging fraudulent behavior



Halliburton

• United States
• Oil and Gas
• 700 & Above Employee

• Software Engineering Intern

  • May 2013 - Jul 2013

  - Prototyped, designed, and implemented a mobile app to record data from oil wells and field equipment. - Developed the front end of the application for Windows 8 mobile phones using C# and XAML - Implemented backend synchronization between the mobile app and the desktop version using WPF. - Prototyped, designed, and implemented a mobile app to record data from oil wells and field equipment. - Developed the front end of the application for Windows 8 mobile phones using C# and XAML - Implemented backend synchronization between the mobile app and the desktop version using WPF.