Experience

XMG Inc

• United States
• Computer Networking Products
• 1 - 100 Employee

• Marketing Team Leader

  • Jun 2021 - Present

• Marketing Assistant

  • Jun 2021 - Jun 2021



Duff & Phelps

• United States
• Business Consulting and Services
• 700 & Above Employee

• Business intelligence and investigations

  • Feb 2021 - Apr 2021



BRNS Group

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Accounts Payable

  • Aug 2019 - Dec 2019



Ladbrokes Coral

• United Kingdom
• Gambling Facilities and Casinos
• 700 & Above Employee

• Customer Service Manager

  • Jun 2018 - Sep 2018

  • Role involved delivering consistently exceptional customer service and ensuring a great customer journey, resolving complaints and issues when necessary.• Role involved taking bets on a wide range of sports and events• Role involved ensuring compliance with the following;o Health and Safety procedureso Responsible Gambling and Self-Exclusion Guidelineso Security procedureso Think 21• Role involved ensuring the shop is clean and a shop tidy is completed at regular intervals when on duty.• Role involved ensuring the Customer Service Managers understand the company’s product offering, both in shop and online to enable them to have confident conversations with customers.• Role involved contributing to a safe and enjoyable environment where colleagues and customers feel welcomed and engaged.• Role involved having commercial awareness and understanding how they can personally impact the shop’s profitability.



Ves Blake Blog

• Digital content assistant (Internship)

  • Jul 2017 - Sep 2017

  • Role involved working collaboratively with content editor and overseeing tasks delegated by content manager • Role involved supporting the planning and production of visual content• Role involved ensuring fresh content was disseminated on multiple social channels on a daily basis • Role involved ability to assist with development and maintenance of Ves Blake content • Role involved liaising with external stakeholders and being responsible for general administrative support • Role involved working collaboratively with content editor and overseeing tasks delegated by content manager • Role involved supporting the planning and production of visual content• Role involved ensuring fresh content was disseminated on multiple social channels on a daily basis • Role involved ability to assist with development and maintenance of Ves Blake content • Role involved liaising with external stakeholders and being responsible for general administrative support



RIPE ENTERPRISES LIMITED

• United Kingdom
• Business Consulting and Services

• Office Assistant

  • Dec 2016 - Feb 2017

  • Role involved ability to plan ahead and managing time effectively; e.g. being able to perform set tasks and complete them to the best of my ability in the time given.• Role involved ability to operate office equipment appropriately and safely; e.g. recording all incoming orders and recording all customer info. • Role involved photocopying, filing and scanning appropriate documents • Role involved signing for delivered packages and distributing them to the appropriate recipient• Role involved answering customer questions and confirming customer orders



The City Academy, Hackney

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• Student concierge

  • Sep 2012 - Jun 2013

  • Role involved welcoming guests and visitors upon entrance • Role involved acting as the point of reference for guests who need assistance or information and attending to their wishes and requirements• Role involved answering the phone, taking and distributing messages or mail and redirecting calls• Role involved responding to complaints and finding the appropriate solutions • Role involved welcoming guests and visitors upon entrance • Role involved acting as the point of reference for guests who need assistance or information and attending to their wishes and requirements• Role involved answering the phone, taking and distributing messages or mail and redirecting calls• Role involved responding to complaints and finding the appropriate solutions



Bloomers Day Nursery

• United Kingdom
• Education Administration Programs

• Nursery Assistant

  • Sep 2011 - Oct 2011

  • Role involved supervising children within the facility as well as during outdoor playtime and field trips• Role involved assisting children in their activities, including educational and artistic projects• Role involved supervising and assisting children during meals and snacks• Role involved assisting with hygiene and, in the case of younger or special needs children, changing diapers or assisting with using the toilet• Role involved paying attention to a child's emotional state and development, reporting concerns to a supervisor