Advanced Medical Support Assistant

• Sep 2021 - Present

Care Management

• Jun 2018 - Sep 2021

Graduate Circulation Associate

• Aug 2016 - Jun 2017

Skillfully developed departmental goals, objectives, standards of performance, policies and procedures for Franklin University Library. Organized the department in accordance with administrative guidance in order to provide specified library services to meet legal, organizational, student & staff needs. Led the planning and achievement of goals and objectives consistent with Franklin University Mission and Philosophy. The Library Work Study Assistant - Circulation Desk provides administrative, clerical, and circulation support to assist Franklin University Library patrons. Duties include, but are not limited to: assist patrons check materials in and out through the library system; perform open and close procedures; maintain and process work related to OhioLINK; answer telephones; schedule meeting rooms; assist patrons in locating materials; and troubleshoot library equipment including printers and faxes. Must be proficient with internet and e-mail; have intermediate knowledge of Microsoft Office products; be ability to multi-task; have strong problem-solving skills; be able to work independently and be self-directed; have strong attention to detail; outstanding customer service skills; strong administrative skills; and excellent organizational skills. Show less

Senior Patient Registrar

• Oct 2011 - Mar 2016

Top financial performer, Exceed monthly & quarterly financial goals, Provides registration services for inpatients ,outpatients and ER patients (in a Hospital settings). Obtain accurate data collections and entry, per appropriate and required demographics, financial and medical information, perform other registration functions (i.e. bed scheduling & management & support, telephone interviewing) to support other departments ,excellent customer satisfaction, favorable outcomes, and timely reimbursement for care. Continually improved knowledge & skills and performance based feedback and self -identified professional needs. led, designed and implemented training programs ans initiatives which contributed to a 30% increase in productivity & revenue for healthcare organization Show less