Head of Operational Risk and Resilience

• Sep 2022 - Present

Director

• Mar 2015 - Present

Senior GRC Consultant

• Nov 2020 - Jul 2022

L&D and Communications Manager

• Jan 2020 - Jun 2020

Engaged within the Global Technology and Change Management Office to support the Chief of Staff and the wider office of the CTO to drive the progress of its strategy and support its operational activities. Provided support to the Chief of Staff in several key areas including all matters relating to people development, opinion surveys, workforce/location strategy and communications. Engaged within the Global Technology and Change Management Office to support the Chief of Staff and the wider office of the CTO to drive the progress of its strategy and support its operational activities. Provided support to the Chief of Staff in several key areas including all matters relating to people development, opinion surveys, workforce/location strategy and communications.

Change Manager

• May 2018 - May 2019

Engaged as part of the Chief Control Office within Global Banking and Markets (GBM) to provide change management support for the introduction of an organisation wide Conduct programme and to provide an activity analysis to enable introduction of a new target operating model in GBM. Led activity analysis across ~200 staff globally to underpin introduction of a new TOM to enhance the service offering to Operations and deliver cost reductions within GBM. Engaged as part of the Chief Control Office within Global Banking and Markets (GBM) to provide change management support for the introduction of an organisation wide Conduct programme and to provide an activity analysis to enable introduction of a new target operating model in GBM. Led activity analysis across ~200 staff globally to underpin introduction of a new TOM to enhance the service offering to Operations and deliver cost reductions within GBM.

MiFIDII programme - Project Manager

• Sep 2017 - Mar 2018

Engaged to design and rollout training to support the introduction of MiFID II changes; a regulatory requirement from the European Union. Collaborated with external vendors, business stakeholders and Compliance to design and create new engaging MiFID II learning content (digital and blended) to support business needs. ◼️ Led change readiness assessment of specific functions and tailored communications to impacted units. ◼️ Successfully designed and delivered MiFID II online training to ~1000 staff and awareness training workshops for directly impacted areas of the business to ~200 staff globally.

L&D and Communications Manager & Senior BA

• Oct 2015 - Oct 2016

Engaged to define and implement a communications strategy and training plan, to support the creation of a new department and supporting TOM for Regulatory Engagement and Adherence. Conducted training needs analysis and partnered with L&D to undertake gap analysis of as-is and to-be training material. Produced training matrix, created role competences and produced training plan to support creation of new business unit. Supported teams to define, adopt and implement new ways of working as a result of new process and technology changes.

Senior Business Analyst

• Mar 2015 - Oct 2015

Engaged to create an inventory of all regulatory trade and transaction reporting rules based on the current RBS footprint (geographies, asset classes and capacity), to enable the build of a change management solution that housed the interpretation of trade and transaction reporting regulations. ◼️ Successfully produced an inventory of all TTR regulatory obligations and the build of the Regulatory Change Management solution, housing a library of clear interpretation of each of the rules that applied to RBS’s footprint, to meet TTR regulatory obligations. ◼️ Final regulatory change management solution received a Banking Technology Award as the industry’s best regulatory solution 2015.

Senior Management Consultant

• Aug 2009 - Mar 2015

Hired as Management Consultant to support delivery of key client projects. ◼️ Change/ Scrum Master for the remediation of a number of systems at RBS that were in breach of Sanctions and PEPs policies, successfully delivered a control framework ensuring RBS fulfilled its regulatory obligations and requirements. ◼️ Led client data management and regulatory reporting control framework review at UBS. ◼️ Project Lead / SME / Scrum Master at UBS, led the remediation of a number of unauthorised trading incident control deficiencies, managed build/implementation of global intersystem/trade reconciliation. ◼️ Project Lead / Change Manager at Omnium for the transition of reconciliation processes, systems and resources between two hedge fund administrators. This role included supporting individuals facing redundancy and redeployment through specialist career advice and coaching.