Case Manager

• Sep 2019 - Oct 2021

Help Desk Customer Service Representative

• Mar 2016 - Aug 2019

 Provided first line helpdesk support to external customers, assisting them with hardware and software problems via phone, email or fax  Logged all calls on the call logging system  Responded to enquiries from clients and help them resolve and hardware or software problems  Maintained a high degree of customer service for all support queries and adhere to all service management principles  Maintained a log of any software or hardware problems detected  Took ownership of… Show more  Provided first line helpdesk support to external customers, assisting them with hardware and software problems via phone, email or fax  Logged all calls on the call logging system  Responded to enquiries from clients and help them resolve and hardware or software problems  Maintained a high degree of customer service for all support queries and adhere to all service management principles  Maintained a log of any software or hardware problems detected  Took ownership of user problems and be proactive when dealing with user issues Show less  Provided first line helpdesk support to external customers, assisting them with hardware and software problems via phone, email or fax  Logged all calls on the call logging system  Responded to enquiries from clients and help them resolve and hardware or software problems  Maintained a high degree of customer service for all support queries and adhere to all service management principles  Maintained a log of any software or hardware problems detected  Took ownership of… Show more  Provided first line helpdesk support to external customers, assisting them with hardware and software problems via phone, email or fax  Logged all calls on the call logging system  Responded to enquiries from clients and help them resolve and hardware or software problems  Maintained a high degree of customer service for all support queries and adhere to all service management principles  Maintained a log of any software or hardware problems detected  Took ownership of user problems and be proactive when dealing with user issues Show less

Administrative Services Coordinator

• Jan 2010 - Apr 2016

Data Entry Clerk

• Jan 2000 - Jan 2010

 Recorded and verifies billing / accounts receivable information, customer demographic data and laboratory data identification and results, for computer processing  Resolved suspend and billing problems and manually processes OE batches  Followed standard sequence and coding in entering and / or keying in data in correcting, editing, and verifying all data entered into automated systems  Utilized computer software to monitor inventory, track staff schedules and pay, and perform… Show more  Recorded and verifies billing / accounts receivable information, customer demographic data and laboratory data identification and results, for computer processing  Resolved suspend and billing problems and manually processes OE batches  Followed standard sequence and coding in entering and / or keying in data in correcting, editing, and verifying all data entered into automated systems  Utilized computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks  Operated various data entry terminals and automated data systems Show less  Recorded and verifies billing / accounts receivable information, customer demographic data and laboratory data identification and results, for computer processing  Resolved suspend and billing problems and manually processes OE batches  Followed standard sequence and coding in entering and / or keying in data in correcting, editing, and verifying all data entered into automated systems  Utilized computer software to monitor inventory, track staff schedules and pay, and perform… Show more  Recorded and verifies billing / accounts receivable information, customer demographic data and laboratory data identification and results, for computer processing  Resolved suspend and billing problems and manually processes OE batches  Followed standard sequence and coding in entering and / or keying in data in correcting, editing, and verifying all data entered into automated systems  Utilized computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks  Operated various data entry terminals and automated data systems Show less