Experience

Zerorez of Atlanta

• United States
• Consumer Services
• 1 - 100 Employee

• Section Manager

  • Mar 2022 - Present

  Manager of 4 multi state service locations. Demonstrated expertise about the products and services the company offers to solve complex problems. Quality control. Dispatch and route planning. Manage delivery, and re-service schedules. Managed six local team members, Prepared weekly KPI's for forecasting, and huddles with senior management. Monthly review of goals and predictions for the following month, Quarterly strategy and performance reviews. On call for customer concerns. Built relationships with business affiliates,

• Crew Trainer

  • Apr 2020 - Mar 2022

  Trained new sales technicians for the company while continuing to maintain my current sales role. Accountable for training staff members to interact with clients effectively to increase the number of sales coming into the organization Provide leadership and coach team members within their scope of responsibility. Ensure that team members are trained to guarantee proper skill sets are developed and improved on daily. Promote teamwork and a spirit of cooperation with all other departments in the organization.

• Sales Technician

  • Apr 2016 - Apr 2020

  4 to 5 jobs per day. Educate and upsell carpet cleaning services to all types of customers, including referrals to other departments in the company, such as duct cleaning services, and rug cleaning sales. Award winning customer service rating 2 years, and runner up 1 year for the largest location in the US. Over 1 million in sales. Maintained high "Listen 360" customer service rating while consistently reaching and exceeding monthly sales goals.



Hallmark Surplus

• Cashier

  • Jun 2012 - Mar 2016

  Warehouse and customer service for a large surplus store while attending school Warehouse and customer service for a large surplus store while attending school



Boys of Fall

• United States

• Company Owner

  • Oct 2012 - May 2015

  Co-owned a landscaping business with other students. Primarily volunteered our landscaping services to the elderly in our community. Co-owned a landscaping business with other students. Primarily volunteered our landscaping services to the elderly in our community.