Customer Service Executive

• Jan 2021 - Present

Processing customer order - Generating Sales Order after receiving customer PO. - Communicating and follow up with customer orders or request. - Providing customer with inventory report upon request. - Planning buffer inventory based on customer forecast. Documentation - Generating delivery order and invoice to customer. - Handle customer documents for export shipment (Billing, Packing List and Shipping Invoice). - Maintaining proper documents filling. Logistics: - Ensuring timely delivery of goods upon customer request. - Assisting with delivery plan and try to consolidate delivery and minimise wasted space and time. - Liaising and coordinating with logistics for goods picking, delivering and collection. Show less

Shipping Executive

• Mar 2020 - Sep 2020

Shipping Coordinator

• May 2018 - Feb 2020

EXPORT- Coordinate with Shipper, Carrier, Consolidator, Transporter and Consignee for Export ShipmentFull Container Load Shipment (FCL)- Book vessel space for FCL shipment with Carrier- Arrange container collection and delivery to Shipper warehouse with Transporter for stuffing- Arrange fumigation with Fumigator if necessary - Liaise with Shipper on documents (Bill of Lading, Export Permit)-Prepare Bill of Lading- Declare permit according to packing list and invoice- Submit the documents to Carrier before Cut-off- Invoicing to Shipper Less than Container Load Shipment (LCL)- Book space with consolidator - Arrange cargo collection and delivery to Consolidator warehouse with Transporter for stuffing- Arrange fumigation with Fumigator if necessary - Liaise with Shipper on documents (Bill of Lading, Export Permit)Prepare Bill of Lading- Declare permit according to packing list and invoice- Submit the documents to Consolidator before Cut-off- Invoicing to Shipper Others:- Arrange COO submission- Handling Switch Bill of Lading- Invoicing to Shipper for Cross-Trade Shipment Show less

Coordinator

• Sep 2017 - Sep 2017

• Assigning riders to accept orders according to SOP • Completing appropriate follow up for cancellation or rejected orders • Solve arising problems related to the orders handled • Monitor the pick up and delivery duration according to SOP • Assigning riders to accept orders according to SOP • Completing appropriate follow up for cancellation or rejected orders • Solve arising problems related to the orders handled • Monitor the pick up and delivery duration according to SOP

Cashier

• Sep 2017 - Sep 2017

Singapore Grand Prix: Singapore F1 – Formula 1 Night Race • Collect payments and make changes for patrons • Operate Point of Sale system • Accurately managing cash drawer Singapore Grand Prix: Singapore F1 – Formula 1 Night Race • Collect payments and make changes for patrons • Operate Point of Sale system • Accurately managing cash drawer

Warehousing Intern

• Mar 2017 - Aug 2017

Attached to ST Healthcare Vertical • Updating inventories status using Warehouse Management System • Processing outbound orders using Warehouse Management System • Managed the picking procedure to ensure the right medical products are delivered • Assist with the outbound processes for orders • Assist with coordinating warehouse staff for delivery Attached to ST Healthcare Vertical • Updating inventories status using Warehouse Management System • Processing outbound orders using Warehouse Management System • Managed the picking procedure to ensure the right medical products are delivered • Assist with the outbound processes for orders • Assist with coordinating warehouse staff for delivery

Sales Assistant

• Dec 2014 - Dec 2014

• Unpacked and processed incoming frozen food product and properly storing frozen product in cold room • Shelved food product with the knowledge of first expired first out • Provided efficient and accurate service by correctly serving what customers want within a few minutes • Unpacked and processed incoming frozen food product and properly storing frozen product in cold room • Shelved food product with the knowledge of first expired first out • Provided efficient and accurate service by correctly serving what customers want within a few minutes