Technical Engineer

• Feb 2023 - Present

As 1/2nd line support IT Technician delivering comprehensive technical assistance to external customers. With expertise in Windows 10/11, Office 365, Windows Server, Networking, backup and Anti-Virus. • Provide 1/2nd line desktop/server support to the external customers. • Windows 10/11 support, troubleshooting and building laptops & desktops. • Windows server 2012,2016,2019 • Office 365, Azure AD, Intune • Networking, Routers and Switches, Printers & scanners. • Backup solutions for desktops and servers • Bitdefender anti-virus. • Datto RMM • Autotask ticketing system Key technologies: Hardware, Networking, Windows10, Windows11 Windows Server 2012,2016,2019, Office 365 Administration, Bitdefender anti-virus, VEEAM Backup, Macrium Backup, Azure AD, SharePoint, Intune Show less

IT Technician

• Mar 2022 - Jan 2023

1st Line Support

• Jun 2021 - Mar 2022

·Provide 1st Line Technical Support for all system problems. ·Follow Escalation Procedures to expedite the resolution of severe system Incidents and Problems following Incident and Problem Management Guidelines ·Identify and Investigate any potential Service Improvements and/or opportunities and provide information to the Production Services Manager. ·Assist the service desk in the asset management and control processes. Carry out audits on software and hardware as required. ·Maintain a complete record of work carried out on the computerised Service Desk Software. Action calls as required by urgency/importance Show less

Support Technician

• Jan 2021 - Mar 2021

Technical support for Medion products in UK, USA and AU. Answering and solving technical issues over the phone and email. Technical support for Medion products in UK, USA and AU. Answering and solving technical issues over the phone and email.