Experience

CONA Services

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Director - Applications Support, Coke One North America (CONA)

  • Mar 2017 - Present



The Coca-Cola Company

• United States
• Food and Beverage Services
• 700 & Above Employee

• Sr. Group Manager for SAP Logistics Support

  • Aug 2013 - Present

  Currently accountable for client engagement of operations, operational excellence initiative proposals and completion for CONA in the area of SAP Logistics:o Warehouse Management/Deliveryo Ortec LEO Planning Suiteo Plant Maintenanceo Fleeto CAM (Customer Asset Management)o DOIP (Demand, Operations and Inventory Planning), APOo Manufacturing * Manage the partnership between Coca-Cola and our support/development staff Capgemini both onshore and offshore resources). * Oversee a staff of 25 contractors* Responsible/accountable for the 24x7 support of all Logistics/Mfg SAP operations.* Participated in approximately 140 deployments for CONA since 2013* Responsible all facets of onboarding/off boarding resources. * Responsible for the coordinating daily/weekly meetings with our business partners to understand Service Level Agreement (SLA) percentages, Incident and Problem count as well as New Enhancement requests. Concentration on unresolved Incidents and Problems.* Created custom performance measures through ServiceNow Explorer Analytics that are used across all streams and shared with other managers, directors and key stakeholders. Areas of concentration are:o Training vs. Programming gapo Trend analysis by plant over time vs resolve codeo Incident creation per bottler compared against all bottlers or single bottlerso etc Show less

• Project Manager / Business Analyst III - APO

  • Jun 2012 - Nov 2013

  Project Manager and Deployment Lead for documentation, configuration, training and deploying PPPI/APO-PPDS to all CCR facilities.o 59 manufacturing facilities across the US and Canadao Over 1 thousand end users in the training poolo Hundreds of planner III’s, Power Users and Change Championso I personally trained 95-98% of the userso Responsible for Planview Labor and travel accountabilityo Lead in the go-live support activitieso Results were extremely positiveProject Manager for PPDSo Responsible for the PM duties regarding the deployment of PPDS into the Planning shops in the CCR (Coca-Cola Refreshments) network.o Focused on detailed master data and process changes required in order to deliver a quality PPDS solution.o Oversaw that new processes and actions to provide the solution are incorporated into the PPDS Planner and Leadership training material.o Insured that any master data updates/changes going forward are documented in detail and assigned a responsible party. Show less

• Data Standards Expert (FTD/Master Data) project Coke One

  • Jan 2008 - Jun 2012

  Data Standards Expert (DSE) for MDM Materials/ Forecast to Deploy (FTD).Collaborate globally to ensure that standards defined in CokeOne (Scale) offers the best global approach for the project team as well as the bottlers.* Collaborated with CCR, CCNA (Coca-Cola North America), and CokeOne to align on a single source for data governance.* Single owner for the CokeOne MDM data solution for materials and FTD.* Brought multiple locations/bottlers/countries together into alignment on a single customer platform.* Responsible for the material master data to build the Uniform Process Mapping (UPM) , Uniform Data Modeling (UDM) and the data enablement toolkit. .* Accountable for working with the Global project teams to ensure standards are being utilized or developed as necessary to maximize process and system efficiencies. * Created data migration strategy and approach for material master and many of the FTD objects. * Participated in four main onsite deployments (China, Manila, Singapore, and Germany). Responsibilities included deployment, knowledge transfer, support and alignment/enhancement to the CokeOne solution. * Partnered with Global Business Managers and Global Information Technology to develop solutions to support the maintenance, availability and governance of the Global Codes and Values.* Spearheaded the effort to employ IHS Intermat as a partner to provide standard Spare parts naming conventions. As a result I had the opportunity to work with Corporate Procurement and Legal to arrive at a workable Scope of Work as well as a global contracts. Show less

• Plant Maintenance Deployment

  • May 2011 - May 2012

  * Responsible for coordination of training, data quality and deployment of the CCR Plant Maintenance (PM) solution to CCR Bottlers.* Leveraging of a single ERP system across all CCR bottlers/ Maintenance facilities.* Onsite point of contact for deployed solution to Moorestown PA, Philly PA, San Leandro CA, and Bellevue WA. Responsible for managing the governance between the deployment activities, training with the senior business leadership. * Management and fulfillment of follow-up assessments to close the gap between training, go-live and post go-live activities.* Coordinated post go-live meetings with bottlers to address questions, concerns and training issues across multiple disciplines including Line Maintenance, Procurement and Vendor relationships.* Responsible for all configuration activities pertaining to setting up the CCR bottling facilities for maintenance activities.* Post go-live support of all locations. Show less

• Plant Response Team Lead

  • Jan 2007 - Jan 2008

  * Interviewed and assembled a team of Coca-Cola (KO) and GDC partners to provide extended support during Coca-Cola North America (CCNA) deployments. Support to cover all SAP modules.* Responsible for the budget – labor and travel – for four KO and six GDC partners.* Provided KO training and knowledge base for all Satyam resources which were hired. * Established detailed training and work plans for two PRT team members which had little or no prior SAP experience.* Responsible for Production Execution modules ( including PP/MM/QM/ and WM)* Provided a single source of contact between the deployment team, the business users and the PRT group.* To date, the PRT group has been involved in the successful go-lives of Apopka, FL and Paw Paw, MI and all 3rd Party locations affiliated with each location. Show less

• SAP IT Global Support Lead, PPPI/PM/APO/WM

  • Apr 1999 - Jan 2008

  Collaborate globally to ensure success for manufacturing plants and users of SAP. Provided Global Support in the FTD area (concentration on PP-PI and Production Execution).* Lead global IT users to a common understanding regarding resolution to various issues.* Coordinate and champion change among and between global manufacturing users to enable more efficient use of IT products.* Work collaboratively to understand areas of expertise among various manufacturing constituents and utilizing their abilities to problem solve when required.* Maintaining a holistic view of the Coca-Cola system so as to understand the impacts that are caused by IT services.* Work closely with other support and development groups to ensure a global view of SAP and that we are providing acceptable results.* Lead a global manufacturing user group to collectively develop overall vision, and channel that vision among IT counterparts to successfully realize an end result.* Execute and oversee general user satisfaction via regularly planned events including status and management reporting, and communication with global user community.* Acted as the individual SAP support contact or within a group for the Production Execution / PP-PI deployment for the flowing locations:o Drogheda, Irelando Ballina, Irelando Manaus, Brazilo Cidra, Puerto Ricoo Atlanta, Gao Lagos, Nigeriao Dunedin, FLo Apopka, FLo Paw Paw, MI Show less

• SAP Team Member

  • Jan 2002 - Jan 2007

  * Collaborate globally to ensure success for manufacturing plants and users of IT products.* In charge of all support operations in the Warehouse, Materials Management, Production Planning and APO-SNP/PPDS systems.* Responsible for Individual Team member’s training and cross-training activities.* Member of the CCNA APO (Advanced Planning and Optimizer) rollout team. Assisted in the development and implementation of the service to all of the North American Syrup plants in 2005-2007.* On-site Production Support representative and member of the Dunedin APO implementation team. Responsible for providing Vantive support/training, production execution assistance and APO support. Show less

• SAP Team Lead for MM/PP/WM

  • Mar 1999 - Jan 2002

  * Responsible for the day to day operations of the MM/PP/WM Production Support teams which included 4 support individuals.* Areas of responsibility covering training, rollouts, support, and configuration for version 4.6B.* Integral part of the various SAP rollout teams as the PP/ Production Support lead in Ballina Ireland, Drogheda Ireland, Cidra Puerto Rico, Manaus Brazil, and Atlanta Georgia.* Coordinated global User Acceptance testing prior to any new Hot Pack release at all Concentrate manufacturing sites in order to reduce the risk of defects and potential missed shipments.* Served as the liaison between the business and Production Support from 1999 to present in order to focus on value analysis and defect reduction. Show less



Mrs Smith's Bakery

• Engineer

  • 1994 - 1999

  * MM/PP/Production Execution Team Lead during the implementation of 14 plants, 3 sales companies, and 2 distribution centers over a 3 year timeframe. * Core member of the SAP version 3.1 project budget of $30 million. * Managed a team of 10 consultants during a 3 year period. * Responsible for collecting and identifying all manufacturing data residing in the current AS400 system and transferring that data into the SAP platform through programmatic and manual means * Managed a team of 4 engineers responsible for maintaining the SAP master data for all plants in the division. Scope of responsibility included BOM, Routing, and Master Data creation and changes. * Project Engineer for the construction of Mrs. Smith’s 400,000 sq. ft. frozen distribution center in Suwanee, Georgia from April 1994 to November 1995. Project budget of $24 million. * Duties included working with architects, sub-contractors, engineering firms, vendors, and customers. * Other Division projects. Show less



Stouffer Foods

• Engineer

  • 1991 - 1994