Experience

SMILE MASS INCORPORATED

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Director of Communications

  • Jul 2023 - Present

  Responsible for communicating clearly and portraying the mission, vision, and values of SMILE Mass. I am responsible for developing relationships with media outlets, strategic marketing plans, and managing public relations issues both internally and externally. Small Miracles in Life Exist (SMILE Mass) is a 501 C3 non-profit organization dedicated to helping families raising children or adults with disabilities enjoy happy, healthy memories through vacation and recreation experiences.



Greenlane Holdings, Inc.

• United States
• Manufacturing
• 100 - 200 Employee

• Warehouse Operations Manager

  • Sep 2018 - Jun 2023

  Worcester, Massachusetts, United States Created a high functioning team of 12 picking, packing, shipping and inventory control associates for new facility in the rapidly growing cannabis packaging market. • Opened brand new warehouse building state of the art facility from four empty walls to 60k square foot, 6,000 bay facility. • Oversaw high functioning, motivated and 5S oriented team of warehouse employees who excelled in all aspects of warehousing processes including picking, packing, shipping, manufacturing and… Show more Created a high functioning team of 12 picking, packing, shipping and inventory control associates for new facility in the rapidly growing cannabis packaging market. • Opened brand new warehouse building state of the art facility from four empty walls to 60k square foot, 6,000 bay facility. • Oversaw high functioning, motivated and 5S oriented team of warehouse employees who excelled in all aspects of warehousing processes including picking, packing, shipping, manufacturing and inventory control using 5S principles and practices to meet and exceed company expectations. • Have completed 39 months without a lost time injury. • Hired, coached, motivated and managed staff of 12 employees. • Launched new warehouse management system receiving accolades from corporate management team for preparation and execution of software system without experiencing a single day of lost productivity. • Six Sigma Greenbelt Show less



Electronic Environments Co.

• United States
• Information Technology & Services
• 1 - 100 Employee

• Customer Care Manager

  • Mar 2010 - Jul 2018

  Marlborough, MA Responsible for hiring, managing and developing high performing, customer focused team who regularly succeeds at WOWING customers by delivering exceptional level of customer service. Assist in the delivery of highly efficient field services while meeting or exceeding industry standards with respect to the performance of predictive, preventive and emergency services of electrical/mechanical/power equipment supporting the operation of clients. • Created culture predicated on WOW-ing the… Show more Responsible for hiring, managing and developing high performing, customer focused team who regularly succeeds at WOWING customers by delivering exceptional level of customer service. Assist in the delivery of highly efficient field services while meeting or exceeding industry standards with respect to the performance of predictive, preventive and emergency services of electrical/mechanical/power equipment supporting the operation of clients. • Created culture predicated on WOW-ing the customer during every possible service experience. • Meet and exceed customer expectations utilizing excellent communication, follow-up and organization skills. • Develop KPI standards by collecting, analyzing, and summarizing customer service data and trends. • Further the development of key relationships with strategic customers. • Lead successful Preventive Maintenance programs for multiple national service and construction customers. • Created Customer Service Training manual for new hires and documentation of new or revised processes. • Published company newsletter to improve communication between executive team and employees. Show less



Triumph Learning

• Warehouse and Logistics Manager

  • Apr 2002 - Nov 2008

  Served as the warehouse and logistics manager for roughly 100 employees. Job function includes but not limited to managing of picking, packing, warehousing and shipping operation for major educational book publishing company. Duties include employee selection, training, counseling, motivating, as well as care for company inventory, selection of LTL shipping companies which mirror company goals of low cost, high service oriented deliveries. Triumph Learning, LLC publishes Coach test… Show more Served as the warehouse and logistics manager for roughly 100 employees. Job function includes but not limited to managing of picking, packing, warehousing and shipping operation for major educational book publishing company. Duties include employee selection, training, counseling, motivating, as well as care for company inventory, selection of LTL shipping companies which mirror company goals of low cost, high service oriented deliveries. Triumph Learning, LLC publishes Coach test preparation books and resources to help students on the annual TEAMS test originally given in Texas. It also develops and offers customized test preparation and state-specific programs with example, instruction, and practice content. Triumph Learning, LLC was formerly known as Educational Design, Incorporated. The company was founded in 1963 and is based in New York, New York. Show less