General Manager

• May 2022 - Present

General Manager

• Jan 2019 - May 2022

Responsible for the daily operation and financial oversight of a member owned family oriented country club that features tennis, golf, food & beverage and a beach on Lake Waramaug. Oversee long range planning and construction projects. Responsible for the daily operation and financial oversight of a member owned family oriented country club that features tennis, golf, food & beverage and a beach on Lake Waramaug. Oversee long range planning and construction projects.

General Manager

• Jan 2016 - Jan 2018

--- OVERVIEW --- I oversaw daily operations of family-oriented membership Country Club, including major construction projects for the golf house ($1.2M, 6,200 sq. ft. building) and clubhouse / golf cart storage building ($10.5M, 41,000 sq. ft. building). --- HIGHLIGHTS --- ➢ Formed an independent operation; implemented reporting and operational system, sourced insurance policies, established bank accounts, and procured payroll system. ➢ Utilized strong budgeting and financial forecasting skills to create business model and operational budget for Greenbrook Country Club during time of acquisition by ownership. ➢ Evaluated and reorganized management team and implemented strategic workforce plan. Terminated select staff who did not meet performance and talent expectations and amassed a high-performing team. ➢ Renovated golf house within first year and completed preconstruction design for clubhouse project. ➢ Completed clubhouse construction within 7 months and ready on time to open for first event. ➢ Reigned in project and redirected efforts toward successful opening; managed and oversaw General Contractor in accordance with the contract. Eliminated confusion and conflicts, ensured all project teams had comparable information and directives. Show less

General Manager

• Mar 2004 - Jan 2016

---OVERVIEW--- In this leadership role, I oversaw construction projects, daily operations, club marketing, and government relations. I successfully led long-term planning process and efforts to further expand the Club’s facilities. While I was committed to developing and retaining a top-notch team, I recruited, hired, and trained the management team for service excellence. My staff was provided process consistency and clarity of expectations. ---HIGHLIGHTS--- ➢ Rescued major construction projects (new clubhouse addition and renovation of existing clubhouse) from underperforming management company. ➢ Introduced international hospitality internship program for F&B operations, created new management positions to better serve membership needs, revamped administrative department roles to better serve the expanding operation, implemented new staffing plan to elevate service standards for new clubhouse and catering business. ➢ Overhauled F&B operations in response to completion of new clubhouse. Bolstered F&B revenue during tenure. ➢ Significantly enhanced value of Club; gained buy-in to design and execute a multi-year tee and bunker improvement plan and new parking lot lighting. Involved with design phase for new pool complex with snack bar/ halfway house and fitness center. Selected complex location and worked with all constituents including building architect. pool engineer, civil engineer, owner, members, community, and staff. ➢ Mentored new Membership and Catering Director; provided golf business education and sales skills to increase membership roster. Maintained 50-member increase during economic downturn. ➢ Led aggressive and successful marketing campaigns to leverage untapped channels for community outreach. Raised awareness of available facilities for businesses golf outings, lunches, meetings, nonprofits, and special events. Show less

General Manager

• Mar 1996 - Mar 2004

GENERAL MANAGER (1997 – 2004) | ASSISTANT MANAGER (1996 – 1997) GENERAL MANAGER (1997 – 2004) | ASSISTANT MANAGER (1996 – 1997)