Todd Wheeler, PMP
Senior Project Manager at ProCom Consulting, Inc.- Claim this Profile
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Bio
Andrew Stein
I worked with Todd closely for about 3 years on major (core/operational) ATT Mobility application suite release test environments. He lead application outage remediation and reporting, and maintenance logistics across those environments. We completed multiple upgrades on two major Coldfusion MS SQL web applications: (1) an application outage incident tracking and reporting tool, and (2) an application change request board. I was the developer, and he had project over-sight, and served as primary contact with the customers/users, (a) documenting the requirements, (b) designing the features, (c) negotiating the deliverables, and (d) QA-ing the updates. He and others he supervised were also primary users of
Kevin O'Hagan
Todd Wheeler is excellent to work with. In the 11 years we worked in the same company together, I've only known him to exceed the expectations of all the people he works with. I'm extremely glad to have worked with Todd. If given the opportunity, I'd be happy to work with him again.
Andrew Stein
I worked with Todd closely for about 3 years on major (core/operational) ATT Mobility application suite release test environments. He lead application outage remediation and reporting, and maintenance logistics across those environments. We completed multiple upgrades on two major Coldfusion MS SQL web applications: (1) an application outage incident tracking and reporting tool, and (2) an application change request board. I was the developer, and he had project over-sight, and served as primary contact with the customers/users, (a) documenting the requirements, (b) designing the features, (c) negotiating the deliverables, and (d) QA-ing the updates. He and others he supervised were also primary users of
Kevin O'Hagan
Todd Wheeler is excellent to work with. In the 11 years we worked in the same company together, I've only known him to exceed the expectations of all the people he works with. I'm extremely glad to have worked with Todd. If given the opportunity, I'd be happy to work with him again.
Andrew Stein
I worked with Todd closely for about 3 years on major (core/operational) ATT Mobility application suite release test environments. He lead application outage remediation and reporting, and maintenance logistics across those environments. We completed multiple upgrades on two major Coldfusion MS SQL web applications: (1) an application outage incident tracking and reporting tool, and (2) an application change request board. I was the developer, and he had project over-sight, and served as primary contact with the customers/users, (a) documenting the requirements, (b) designing the features, (c) negotiating the deliverables, and (d) QA-ing the updates. He and others he supervised were also primary users of
Kevin O'Hagan
Todd Wheeler is excellent to work with. In the 11 years we worked in the same company together, I've only known him to exceed the expectations of all the people he works with. I'm extremely glad to have worked with Todd. If given the opportunity, I'd be happy to work with him again.
Andrew Stein
I worked with Todd closely for about 3 years on major (core/operational) ATT Mobility application suite release test environments. He lead application outage remediation and reporting, and maintenance logistics across those environments. We completed multiple upgrades on two major Coldfusion MS SQL web applications: (1) an application outage incident tracking and reporting tool, and (2) an application change request board. I was the developer, and he had project over-sight, and served as primary contact with the customers/users, (a) documenting the requirements, (b) designing the features, (c) negotiating the deliverables, and (d) QA-ing the updates. He and others he supervised were also primary users of
Kevin O'Hagan
Todd Wheeler is excellent to work with. In the 11 years we worked in the same company together, I've only known him to exceed the expectations of all the people he works with. I'm extremely glad to have worked with Todd. If given the opportunity, I'd be happy to work with him again.
Credentials
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Project Management Professional (PMP)®
Project Management InstituteJun, 2008- Oct, 2024 -
PMP
Project Management Institute
Experience
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ProCom Consulting, Inc.
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Project Manager
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Sep 2019 - Present
Senior Project Manager / PMO lead for Digital Financial Services domain • Directed the Product & Technology PMO for the Digital Financial Services domain as part of the data migration project to support the $26 billion merger of Sprint by T-Mobile. Program management oversight for the Device Finance, Collections, Credit Services and Document Management domain areas. Supervised 6 project managers and 1 scrum master. Results: Successfully completed DFS domain technical launch to support the customer data migration Project Manager & Test Lead for QA Migration Testing Team • Led all QA Migration test activities for entire suite of BSS / OSS applications in support of the $1.4 Billion sale from Frontier Communications to Ziply Fiber. Team lead with oversight of 25 QA resources. Results: Successfully led QA team to complete all Migration test activities within timelines to support the operational launch of Ziply Fiber. Achieved 40% reduction in QA defect resolution time
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K2View
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Israel
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Software Development
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100 - 200 Employee
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Project Manager
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Feb 2019 - Sep 2019
Project Manager & Support Lead for Test Data Management Support Team • Directed team providing implementation support of K2View test data migration tool for multiple vendors in support of the AT&T Consumer and Enterprise order management applications. Test data management project to reduce operational costs by several million dollars by decreasing the time required to setup test data in all of the applications within the E2E test environments at AT&T. Supervised support team up to 6 resources. Successfully reduced defect resolution time by 55% which assisted to expedite implementation timelines and decrease costs
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Amdocs
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Telecommunications
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1 - 100 Employee
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Technical & Business Operations Manager, Consulting Manager
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Sep 2007 - Sep 2018
PMO Lead & Data Migration Project Manager • Directed all PMO project management, data migration testing & defect management tasks as part of 2 data conversions (5M) onto a consolidated BSS platform for AT&T Mexico following the $4.4B acquisitions. Supervised up to 3 resources with matrix responsibility for 40 resources. Results: Completed initial consumer data migration test efforts with zero billing rejects Dev2Dev Integration Project Manager & War Room Manager • Established a war room to manage the most critical 2017 IT project for AT&T in order to integrate a new service onto the BSS platform after the $48.5B acquisition of another company. Provided daily management reports up to VP level. Supervised up to 8 resources with matrix responsibility for over 40 resources. Results: Accelerated the development & integration test efforts which reduced time to market and rollout of new business initiatives AMOC E2E Testing Outage / Problem Manager and Environment Project Manager • Directed all environment management, Outage / Incident management, problem management & Environment management activities for AT&T E2E testing. Coordinated 24x7 application support for eight E2E test environments to support 200 E2E testers. Provided management reports up to AVP to monitor Outage and test environment availability. Enhanced the Outage root cause process improvements. Supervised up to 19 resources. Results: Reduced Outage hours by 75% for E2E test teams. Exceeded test environment availability SLA metrics each month eBill Deployment Project Manager & Production Issues Manager • Facilitated the launch and application support of eBill application for Business & Enterprise customers at AT&T. Established and implemented application support processes and conducted online testing of enhancements and application fixes. Supervised team of up to 6 resources. Results: Accelerated the successful application roll-out to customers and reduced application issues by 75%
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BearingPoint
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Netherlands
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Business Consulting and Services
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700 & Above Employee
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Senior Manager
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Feb 2001 - Jul 2007
Technical Implementation Project Manager & Production Billing Operations Manager • Directed the implementation and conversion onto a consolidated billing application for $1.6B start-up company - Hawaiian Telcom. Managed the migration from multiple legacy systems onto a consolidated billing platform. Managed all production billing operations including application support. Supervised up to 34 resources. Results: Converted 600k customers and exceeded the 99.5% data quality targets Implementation and Migration / Deployment Project Manager & Production Issues Manager • Established and directed a war room to manage all customer data migration and deployment activities as part of the implementation of a BSS platform for Bell Canada Mobility. Supported all implementation activities and provided progress reports up to AVP. Supervised up to 45 resources. Results: Migrated 5M customers and exceeded the 99.5% data quality targets. Directed all application support activities for four months before transition to production operations. Project Implementation and Change Manager & Application Support Manager • Established processes to manage all implementation issues and change requests as part of a BSS platform for a $550M start-up company - Orange Thailand. Established production application support and operational business processes to support both application defects and change management. Directly supervised team of up to 20 resources. Results: Managed all application support issues before transition to production operations. Project Manager and Data Conversion Manager • Directed all implementation and data conversion activities for the new BSS platform for a customer that launched nationwide service as part of the $15.7B acquisition of three regional companies for T-Mobile. Managed four separate data conversions. Supervised up to 70 resources. Results: Converted 2.7M customers over a period of 20 months and exceeded the 99.5% data quality targets
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KPMG
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Brazil
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Construction
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Senior Consultant
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Oct 1996 - Feb 2001
Customer Care and Business Implementation Lead • Established new business processes and procedures for the Customer Care organization as part of the implementation of a new BSS platform for AT&T and British Telecom A&M. Supervised teams of up to 5 resources. Results: Directed all implementation activities, train-the-trainer sessions and deployment application support for the 800 user AT&T Call Center. Network Implementation Lead • Directed all network switch implementation and test integration activities for five markets that migrated to a new BSS platform for AT&T. Supervised one resource. Results: Seamless integration from the new BSS platform to the network systems. Initiated network to billing system reconciliations to reduce revenue leakage
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GTE Directories Corp
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United States
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Telecommunications
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1 - 100 Employee
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Cost Accountant
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Mar 1994 - Oct 1996
• Executed various Cost Accounting activities which included billing, invoicing, cost estimating, financial & data analysis, monthly financial reporting and reconciliation. Conducted team training and reviewed invoices for accuracy. • Executed various Cost Accounting activities which included billing, invoicing, cost estimating, financial & data analysis, monthly financial reporting and reconciliation. Conducted team training and reviewed invoices for accuracy.
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Education
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University of North Texas
Bachelor of Science - BS, Accounting -
Richland College
Associate of Arts and Sciences - AAS, Mathematics
Community
