Experience

Firstmark Credit Union

• United States
• Financial Services
• 100 - 200 Employee

• Cyber Security Administrator

  • Jul 2021 - Present



Rackspace Technology

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Network Security Manager

  • Apr 2013 - May 2021

   Eliminated reoccurring issues which result in custom impacting incidents as both a scribe and facilitator for root cause analysis process.  Evolved the global network security promotion process from an annual testing to a skill-based tracking system that allows Netsec Rackers to complete skills based requirements as a continuous process.  Implemented and managed closed feedback quality framework based on NPS to try and resolve issues for dissatisfied customers.  Worked with teams to develop company-wide information assurance, security standards and procedures.  Named Network Security representative for Global Support Process Management Board.  Served on the IT advisory board for Northwest Vista College providing feedback and recommendations for curriculum adjustments that helped them prepare students for roles at Rackspace. Show less

• Network Security Architect

  • Jan 2006 - Apr 2013

  Certifications include:- A+- Network+- Security +- CCNA- CCSP- F5 LTM- CEH- MCSE NT



Rackspace IT Hosting

• Network Engineer

  • 2006 - Jan 2006



University Physicians Group

• Network Engineer

  • 1999 - 2006



UT Medicine - San Antonio

• Network Engineer

  • 1999 - 2005