Experience

Work Opportunities Unlimited

• United States
• Individual and Family Services
• 200 - 300 Employee

• Vice President Information Technology

  • Oct 2020 - Present

• IT Director

  • Aug 2016 - Oct 2020

  Work Opportunities Unlimited has been assisting individuals with barriers to employment in finding and maintaining employment since 1982. As the IT Director, I manage a small team to upkeep and improve the day-to-day IT operations to support our employees and their mission.Duties:• Oversee Systems Administrator and Help Desk employees• Research and recommend IT improvements to company leadership• Oversee technology implementation • Ensure IT department is driven through industry best practices• Manage and maintain server environment• Manage IT purchases and inventoryAccomplishments:• Migrate and upgrade company to modernized email and cloud systems• Implement technologies and policy to support remote workforce Show less



Turner Motorsport

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Systems Administrator

  • Sep 2014 - Aug 2016

  Turner Motorsport is a multi-million dollar e-commerce based business that specializes in BMW performance parts and was recently acquired by ECS Tuning. Attached to Turner Motorsport is a professional championship race team and BMW service shop. As the Systems Administrator, I report to the Director of Operations and support all three branches of Turner Motorsport. My responsibilities include upkeep and maintenance of all IT systems, documentation of the IT environment, and help-desk support for all levels of employees. Duties: • Maintain, repair, and replace all company servers, workstations, and peripheral devices • Monitor and maintain network, switches, firewalls, and PBX phone system • Created and maintain Turner Motorsport’s Disaster Recovery Plan and Security Response Plan • Oversee Active Directory and user accounts for all systems • Manage daily and weekly backup jobs, both onsite and offsite • Research and recommend future IT upgrades and enhancements • Document and keep up-to-date information about Turner’s network, virtual environment, and IT checklists • Preserve records of all hardware and software purchases including warranty information, support contracts, service tags, and software licenses • Provide technology support for approximately 65 users Accomplishments: • Upgraded aged infrastructure by updating Turner’s domain environment from Server 2003 to Server 2012 R2 • Implemented Spiceworks software for Asset Management and Network Monitoring • Lead initiative to harden network security through industry best practices, including separation of employee devices from company network, and implementing VPN access for remote connections • Migrated company email from cloud-hosted Exchange provider to Office 365 Show less



Southern New Hampshire University

• United States
• Higher Education
• 700 & Above Employee

• New Student Advisor

  • Mar 2013 - Sep 2014

  Southern New Hampshire University is one of the largest non-profit online universities in the United States. At the time of my employment, there were approximately 35,000 students enrolled in classes. As a New Student Advisor, I was responsible for providing customer service and remote support to students for their first three terms. Unlike a traditional Academic Advisor, my specialized role was to familiarize newly enrolled students with the online learning environment. Duties: • Provided technical support and expertise for new students using Blackboard—SNHU’s online learning platform • Assisted students with degree planning and course registration • Maintained excellent customer service and support for approximately 180 students • Responsible for personal metrics surrounding student attrition and success • Served as a mentor for newly hired New Student Advisors Accomplishments: • Nominated for Assistant Vice President of Academic Affairs - Award for Advising Excellence (2014) • Initiated the SNHU Portsmouth Welcoming Committee in onboarding new employees to their new role at SNHU Show less



Hesser College

• United States
• Hospitals and Health Care

• Academic Advisor

  • Feb 2011 - Mar 2013

  Hesser College was a New Hampshire based for-profit college. The college has since moved online and has been rebranded as Mount Washington College. My primary responsibility was to meet with Portsmouth campus students throughout their college experience and advise them on course registration and degree completion. I was also responsible for the reporting of metrics surrounding campus enrollment numbers. Duties: • Met with students on an ongoing basis about degree planning and course registration • Provided support and troubleshooting for instructors with the use of Gradebook—Hesser's online assessment tool • Compiled requested reports for campus leadership to assist in identifying enrollment trends • Made recommendations to campus leadership on budget forecasts, course additions and cancellations, program changes, and staffing • Collaborated daily with Financial Aid and Admissions to facilitate smooth and positive experiences for students Accomplishments: • Programmed the 2012 and 2013 full-year schedule for the Portsmouth campus • Developed an in-person orientation for new students about online learning • Revitalized the tradition of President’s and Dean’s list at the Portsmouth campus • Inducted into Hesser College Mentoring Leaders program (2012) Show less



Century High School

• United States

• Student Teacher

  • Aug 2009 - Dec 2009

  I completed a teacher work-sample throughout a 16-week student teaching practicum as part of my degree requirement in Music Education, and to earn my K-12 teaching certificate in music. My primary assignment was in a high school working with the symphonic band and marching band, but I also worked with K-6 students in surrounding elementary schools teaching general music. Duties: • Served as student instructor for Century High School Marching Band, Drumline, and Symphonic Band • Traveled to area elementary and middle schools to teach K-6 general music • Worked with high school parents to create a Band Booster group to help raise funds for the band Accomplishments: • Developed a teacher work-sample of student learning over 16 weeks, which required the use of assessment tools to create achievement targets, an instructional sequence, and a profile and analysis of student learning • Selected speaker for Idaho State University College of Education graduation ceremony (2009) Show less



TRiO Upward Bound

• United States
• Higher Education
• 1 - 100 Employee

• Tutor/Mentor

  • Jun 2005 - Aug 2008

  Upward Bound is the high school subdivision of TRIO, a government funded program created to provide services to students from disadvantaged backgrounds. I lived on campus with Upward Bound students at Idaho State University during the summer and provided support as they attended summer classes. I continued to work as their tutor throughout the academic year through Upward Bound’s after-school program. My primary role was to serve as a Tutor and Mentor, and to encourage high school completion and post-secondary enrollment. Duties: • Lived full-time with Upward Bound high school students during the summer to provide mentoring and tutoring • Worked closely with the director to track student retention at Upward Bound through daily meetings with staff and weekly meetings with faculty • Advised students regarding post-secondary education options • Assisted students in applying to colleges and universities as well as scholarship opportunities • Communicated regularly with parents about student progress • Helped students develop regular study habits • Coordinated activities for the program Accomplishments: • Promoted to Head Residential Tutor/Mentor (2007) Show less