Experience

PUPS Pet Club

• United States
• Consumer Services
• 1 - 100 Employee

• Team Manager

  • Oct 2019 - Present

  • Oversaw 120 staff members – with in 5 locations within Chicago by providing leadership and motivation to site personal • Reengineered training to be consistent across all locations- and effective so we could provide the safety to the dogs as well as provide a safe dog handing for the team • Neutered – the team during weekly visits which fostered employee retention and growth• Executed club inspections to ensure the safety of dogs and customer satisfaction • Established case management policies and authorized refunds when needed • Implemented Stand Operating guides for: Overnight boarding, Daycare, and dispensing medication to a dog • Hands-on Leader, identify key areas of opportunity and created an Individual development plan to guide their goals• Developed team members so which helped them orchestrate their roles as handler or front desk team member • Collaborate with our management team to reassign employees for coverage as needed• Initiated Biweekly payroll using “When I Work” and Gusto • Familiarized with all aspects of the business, was able to assist in grooming, overnights, daycare, and transport



Pier 1

• United States
• Real Estate
• 1 - 100 Employee

• General Manager

  • Feb 2004 - Oct 2019

  • Provide leadership and management in all aspect of store operations for the maximization of sales, customer service and profits• Communicate and models customer service standard; motivates associates to adhere to set standards• Promptly addresses and resolves policy violations and performance deficiencies with associates through coaching• Build relationships and pursues sales growth with customers• Responsible for the daily operations of the business• Maintain high standards of performance and conduct for the team and holds everyone accountable; celebrates both individual and team successes• Model the values and ethics of the Company; interacts with associates openly, consistently, honestly and fairly• Effectively uses visual presentation to provide an ultimate shopping experience, ensure great customer service and drives sales• Assess the staffing needs of the store; proactively recruits qualified candidates• Develop a strong team- trains associates on merchandising techniques• Scheduled a staff of 25 using “Team-Works” • Netted 2.1 million in sales for FY 15• Focused on the controllable business factors- we had a 8% conversion increase with a 2% sales increase of LY numbers• Received the Excellence in Teamwork and Leadership award for FY 14• Received the Store Manager of the year award for FY 12• Received the “Highest Conversion” reward for the FY 08



Gap Inc./Old Navy

• Operations Manager

  • Aug 2002 - 2004

  • Provide the utmost appropriate service to customers• Scheduled staff of 20 using staff works• Managed execution of payroll- insure store was inline on a weekly and monthly bases • Created an attendance tracking program• Performed monthly audits on store and assisted district manager with audits within her area• Ensured all store deposit policies and procedures are being followed• Involved in month-end process • Assisted Loss Prevention agents in apprehension of shoplifters• Motivated team while acting as Manger-on Duty to insure sales numbers were being made



Gap Inc.

• United States
• Retail
• 700 & Above Employee

• Merchandise Manager

  • Sep 2001 - 2002

  • Responsible for department standards- reacted to sell down and best seller reports• Effectively used plan-o-grams to display merchandise• Ensure timely and accurate completion of company and district manager directives• Participated in the unloading process of trucks, motivated shipment team to successes • Motivated team while acting as Manger-on Duty to insure sales numbers were being made • Responsible for department standards- reacted to sell down and best seller reports• Effectively used plan-o-grams to display merchandise• Ensure timely and accurate completion of company and district manager directives• Participated in the unloading process of trucks, motivated shipment team to successes • Motivated team while acting as Manger-on Duty to insure sales numbers were being made