Experience

Legacy Manufacturing Company

• United States
• Manufacturing
• 1 - 100 Employee

• Product Support / RA Specialist

  • Mar 2023 - Present

  Provide technical product support to Legacy end users, customer service, sales associates, representatives and distributors. Support the Legacy Returned Authorization (RA) process by evaluating customer and/or user returned material, reporting findings and collaborating with Accounting and Sales Departments to assure customer satisfaction Provide technical product support to Legacy end users, customer service, sales associates, representatives and distributors. Support the Legacy Returned Authorization (RA) process by evaluating customer and/or user returned material, reporting findings and collaborating with Accounting and Sales Departments to assure customer satisfaction



Ruffalo Noel Levitz

• United States
• Higher Education
• 700 & Above Employee

• Software Support

  • Jan 2007 - Apr 2023

  I work with a team of support representatives to answer questions, troubleshoot issues, and fulfill work requests for Ruffalo Noel Levitz's internal and external software users. Tasks include but not limited to. -- Data analysis and manipulation. -- Database maintenance and application configuration duties. -- Use of discretion to effect timely solution of problems in ensure customer satisfaction and eliminate downtime for clients. I work with a team of support representatives to answer questions, troubleshoot issues, and fulfill work requests for Ruffalo Noel Levitz's internal and external software users. Tasks include but not limited to. -- Data analysis and manipulation. -- Database maintenance and application configuration duties. -- Use of discretion to effect timely solution of problems in ensure customer satisfaction and eliminate downtime for clients.